Autograph Collection Hotels in Chicago

I’m a Marriott Bonvoy member for quite some time now. I will be 7 years gold elite at the end of the year, and will have platinum status for 2025. Their portfolio of hotels is quite extensive and ranges from luxury to budget choices. Regardless of which level I’ve chosen I’ve never been dissatisfied with the quality of service and condition of the rooms . My stay at the Hotel Chicago Downtown Autograph Collection this past weekend was a big disappointment I have stayed at the Autograph Collection Hotel Chicago Downtown at least 6 times in the past 2 years. The condition of this room was poor. There was peeling paint on the ceiling, worn furniture, black mold in the bathroom, stains on the walls and a broken light fixture above one of the beds. In addition there was no alarm Clock, or radio or charging block. There was only one coffee cup and only one coffee pack. When I went to checkout in person I was hoping the Employee at the front desk would ask how my stay was, and I would have let them know specifically what the issues were, but that didn’t happen. Needless to say with all the other choices in Chicago I will not be returning.

Let me first of all say that I was truly looking forward to stay at The Blackstone. I had saved all my points to put toward this stay and sadly it was ruined BEFORE I even got there! Days before my stay, I called to see if I could possibly upgrade. I spoke to Diana who was truly nice, helpful and professional. Unfortunately, it kind of went downhill froM there. The next day, I called back to confirm whether I needed to be present for the checkin. The call was answered by someone who from the beginning was very terse! When I tried to ask her if Diana was still available, she was unprofessional and unbelievably rude. So I did what any guess would’ve done in that case and that’s ask who I was speaking with. She immediately fired back “I’m not telling you my freaking name!” I was immediately taken aback and when I tried simply get a word in, she kept bluntly and blatantly interrupting and talking through me. After listening to her yell at me for minutes, I ask her for her name again and “click” the line goes dead. I called back and was put on hold. Finally I spoke to a manager named Earline. She was nice and apologetic. She informed me that the rude employee’s name was Shandjana. She was even nice enough to offer me an upgrade to a Lakeside View. I told her that if she was willing to honor that plus free breakfast, then we’re good! I ended the call happy and was looking forward to my stay again! The next day I called again because as I remembered I never got my answer for regarding whether I needed to checkin in person at a certain time. I usually use Hilton and I can check in via app so wasn’t sure about Marriott. In fact, truth be told, I had stopped staying at Marriott bc of their customer service (or lack thereof). When I called, I spoke to someone named Jacquiea. I explained to her the back story and she confirmed that my room was locked in and I wouldn’t lose it. However, when the convo came around to breakfast, she mentioned there were no notes for it on my stay. I explained to her that I talked to Earline and mentioned that it was one of my concessions for staying after my rude in encounter with Shadjana. She said she would talk to Earline and get back to me. I didn’t think too much of it. I figured Earline would confirm what her and I talked about and we’d be all squared away. Unfortunately, the situation sadly got even worse. Later that afternoon, I received an email from Jacquiea citing that she never promised me a complimentary breakfast and that I wasn’t getting one. Again, I was puzzled as I KNOW I mentioned that as one of my concessions, but perhaps she (Earline) simply didn’t remember and that perhaps there was a misunderstanding. I replied saying such and reiterating to them that the purpose of those concessions was to do damage-control for shandjana’s immature behavior. In fact, the hope was they would say “perhaps there was a misunderstanding between Earline and you, but given the unfortunate behavior of our staff, we’re willing t

The hotel has a good location, just beside Michigan Avenue, and convenient to all major attractions in Chicago. The hotel environment is also very good. It is quiet and clean. The space is large enough. There is sufficient hot water supply, but there is no hot water to drink. We brought our own heat The most distinctive feature of the kettle for boiling water is the hotel’s robots, which can deliver water and daily necessities, which are available on demand, great! We did not have breakfast at the hotel, but there are many restaurants around, which are very convenient. The waiters in the hotel are very good and the service is very warm and thoughtful. Our trip felt very good, the price was affordable and the process was comfortable!

The bed was literally the most comfortable I've stayed in the US. very quiet. But don't choose the side of the train tracks. The steak 🥩 upstairs is also very good, and the waiters are very nice Please tell them that they need cleaning every day when you check in, otherwise there will be only turndown service when you come back. This is the only thing that makes me feel unsatisfied