Hilton Hotels in Chicago

The Chicago Hotel Collection Magnificent Mile The cleaning rules and service is by far the worst hotel I’ve ever stayed in my life. You have to request room service I requested room service a day before as the policy says and they still don’t clean the room towels were not switched out the garbage was not disposed of. I complained for a second time at the front desk with the two young ladies and now she wants to argue with me. Then the argument turned into negotiations on what gets cleaned and what does not. She says “we can replace the towels and remove the trash but we can’t make up the bed” (SMDH) I can’t make this Chit up I think it’s horrible that I have to negotiate with the front desk about getting my room cleaned, hotels are supposed to clean the room regardless whether you ask for them or not that’s common courtesy but this place does not. It became a negotiation tactic this should not even be a conversation as hotels are supposed to clean your room daily. The Wifi is shotty at best. Logging on to Wi-Fi seems to be a very difficult challenge as once you connect to the Wi-Fi in your settings then you have to go to your web browser and log in a code and that doesn’t happen. Finally, after about 10 attempts the web login page pulled up. Their Wi-Fi system does not allow your connected device to stay on you have to re-login every time you shut down your device therefore you have the same problem all over again also I found it harder to connect at late night hours as opposed to the morning and I’m not sure if they’re cutting off the Wi-Fi the other problem that I had was it would connect to one device and not the other. I can’t recommend this place at all if you’re looking for good service the hotel room is nice but that’s where it ends. This hotel lacks good service or good customer service at the front desk, they just keep repeating “sir it's policy” to do this, certain policy to do that and if that’s their policy with Customer service and how they handle a problem or three customers it’s not a hotel I suggest anyone going to, especially for the high dollar amount per night I do not recommend this hotel at all.

I’m a Marriott Bonvoy member for quite some time now. I will be 7 years gold elite at the end of the year, and will have platinum status for 2025. Their portfolio of hotels is quite extensive and ranges from luxury to budget choices. Regardless of which level I’ve chosen I’ve never been dissatisfied with the quality of service and condition of the rooms . My stay at the Hotel Chicago Downtown Autograph Collection this past weekend was a big disappointment I have stayed at the Autograph Collection Hotel Chicago Downtown at least 6 times in the past 2 years. The condition of this room was poor. There was peeling paint on the ceiling, worn furniture, black mold in the bathroom, stains on the walls and a broken light fixture above one of the beds. In addition there was no alarm Clock, or radio or charging block. There was only one coffee cup and only one coffee pack. When I went to checkout in person I was hoping the Employee at the front desk would ask how my stay was, and I would have let them know specifically what the issues were, but that didn’t happen. Needless to say with all the other choices in Chicago I will not be returning.

Swissotel is awesome! The service was great and friendly staff. I especially appreciated Kia that works at the hotel. I was celebrating my birthday and she had something special sent to my room (a card and a fruit tray). She made my day - Thank you Kia! I would most definitely recommend this hotel! The amenities are amazing and the view is the best! I saw reviews stating there are no robes and no one came to clean and I can definitely disagree. There was a robe in the front closet and not only did someone come to clean but they provided us with warm towels! Best service and friendly staff!

Checking in at the Congress Plaza was so straight forward. I was upgraded without asking to a King size bed with a lake view. The room was perfect. Fridge, safe, TV , Coffee and water.