Hyatt Centric the Loop Chicago Reviews

The staff were amazing so I want everyone to know that part. This is not the front desk staff. Now on to the bad…. The rooms are not clean. I dislike having to say this. But it’s facts. When walking in the room- first thing we notice is a huge pretty fresh stain on floor that screamed puke. It was attempted to be cleaned but the orange stain was disgusting. The windows were smudged. The glass tables had finger prints all over. The walls had dried splashes of who knows what and edges around the room at knee high were full of dust. Soap was left in shower and the floor when the door was opened and closed was disgusting. No liners in garbage cans. The front desk was very understanding and switched us rooms. Problem was it was a downsize. We lived through it but will all the hotels we have stayed in while in the city - (dozens- as we are only 2 hours away and like to stay at different places) this one unfortunately we will not be returning too.

Great place with big rooms and clean environment.

We stayed at Hyatt Centric the Loop, and our room was so spacious and clean. The decoration from the hotel is amazing in all the places, since the lobby til the rooms. The staff was friendly and nice. Have many stores nearby.

Great place to stay!

The room is in a good location, located in the center of Chicago. The surrounding area is relatively safe and you can experience the city scenery of Chicago very well. It is also convenient to go to the surrounding attractions. There is a McDonald's downstairs, which is also very convenient. The sanitation environment of the room is very good, but the sound insulation feels a little poor.

The room was nice and the service was great. The only downside might be that the price was a little expensive, but it's not expensive in the US. We also had free early check-in, which was great!

Very old facilities, like a small county town in China n years ago, probably originally an apartment, converted into a hotel. I suggest you don't use a credit card when you pay a deposit. I said I would use cash at first, but the front desk refused to accept it, so I just used the card. They charged randomly after I used it. The only advantage is the location, close to Millennium Park and the Art Museum. But the service is totally lacking, the bedding is also very poor, the mattress seems to have loose springs, I suggest you spend more money and stay at another hotel, I feel that this hotel has nothing to do with Hyatt, it looks like the listing

Not disappointed, still the quality of Hyatt, comfortable stay

Clean, quiet and convenient to the city center

The location is very convenient, the design is simple and stylish, and the key value for money is impressive! ! This is the highlight of our stay in the United States.

The location is very good, you can walk to Qianxi Park and the coastline