Popular Chicago 4-star Hotels

The Chicago Hotel Collection Magnificent Mile The cleaning rules and service is by far the worst hotel I’ve ever stayed in my life. You have to request room service I requested room service a day before as the policy says and they still don’t clean the room towels were not switched out the garbage was not disposed of. I complained for a second time at the front desk with the two young ladies and now she wants to argue with me. Then the argument turned into negotiations on what gets cleaned and what does not. She says “we can replace the towels and remove the trash but we can’t make up the bed” (SMDH) I can’t make this Chit up I think it’s horrible that I have to negotiate with the front desk about getting my room cleaned, hotels are supposed to clean the room regardless whether you ask for them or not that’s common courtesy but this place does not. It became a negotiation tactic this should not even be a conversation as hotels are supposed to clean your room daily. The Wifi is shotty at best. Logging on to Wi-Fi seems to be a very difficult challenge as once you connect to the Wi-Fi in your settings then you have to go to your web browser and log in a code and that doesn’t happen. Finally, after about 10 attempts the web login page pulled up. Their Wi-Fi system does not allow your connected device to stay on you have to re-login every time you shut down your device therefore you have the same problem all over again also I found it harder to connect at late night hours as opposed to the morning and I’m not sure if they’re cutting off the Wi-Fi the other problem that I had was it would connect to one device and not the other. I can’t recommend this place at all if you’re looking for good service the hotel room is nice but that’s where it ends. This hotel lacks good service or good customer service at the front desk, they just keep repeating “sir it's policy” to do this, certain policy to do that and if that’s their policy with Customer service and how they handle a problem or three customers it’s not a hotel I suggest anyone going to, especially for the high dollar amount per night I do not recommend this hotel at all.

This must have been at least our 5th stay at this hotel. The location works, the pricing works and the people are wonderful. The front desk people recognize my Marriott Bonvoy status and give us a very nice room. The Chicagoan lobby bar has attentive bartenders that will serve many other drinks not on the cocktail list. Cafe Maxwell, the club lounge, has drinks always available in coolers, and a morning hot breakfast. Our special thanks to Victor, who took care of our needs so well. The elevator service is very quick. The room and bathroom were clean. I cannot comment about housekeeping because our 3 night stay that was first a free night followed by 2 paid nights (on 2 reservations), meant no service.

Swissotel is awesome! The service was great and friendly staff. I especially appreciated Kia that works at the hotel. I was celebrating my birthday and she had something special sent to my room (a card and a fruit tray). She made my day - Thank you Kia! I would most definitely recommend this hotel! The amenities are amazing and the view is the best! I saw reviews stating there are no robes and no one came to clean and I can definitely disagree. There was a robe in the front closet and not only did someone come to clean but they provided us with warm towels! Best service and friendly staff!

One of the highlights of our trip - also caught the taxi boat which at $16 a head was a bargain. If you have time, a trip to the zoo (free) is a must Red bus tour at $50 each a rip off $5 daily ticket for their overground local loop trains was a bargain Expect to pay $12-15 for a glass of wine

I visited the Warwick Allerton with a group of friends over a three night stay. The hotel is older, in the midst of a remodel. Our room was fine, appeared to be remodeled. It was clean, comfortable bed and furniture. Housekeeping had to be scheduled and we ran out of toilet paper before the scheduled service. Additionally our wifi was continually disconnecting. Alicia from the front desk offered to come up to our room, reset our wifi and delivered 2 rolls of toilet paper. She arrived within minutes of me talking to her. She was friendly and very helpful. The hotel charges a $15.00 daily service fee. The restaurant was closed for remodeling and there was no food on the premises. There may have been a gym, which we did not use. I fail to see the benefits of the facility fee and would rather just have the room charge be higher if the hotel needs to make a higher profit on the rooms. The hotel is in a good location for shopping and restaurants. The valet service was also efficient.

I admit I was somewhat nervous about booking the Hotel Allegro because some reviews were so negative. I've since realized that those reviewers are probably not accustomed to staying in a city boutique hotel. I last stayed at the Hotel Allegro in 2019 and I thought it was fine. I booked it again because it was a great value and the perfect location for my business trip to the city. My 2022 experience outshines my 2019 visit. I arrived at my 11th-floor room around 7:30 p.m. on Thursday evening. My room was *perfect.* It was surprisingly spacious for the price and aesthetic. The room featured an iron, a mini fridgerator, multiple charging stations, a television, and a desk. I was surprised to see the hotel offered robes and slippers since the evening rate was so affordable. The hotel elevators are remarkably fast (maybe the fastest I've ever experienced?) and the bellman are very friendly. There is a Starbucks on the ground floor of the building that houses the Hotel Allegro. They open at 5:30 a.m., even on Sundays, so I couldn't ask for more! I didn't get the chance to have a cocktail at the lobby bar but it looked lovely. The property is one block from the Orange line (Midway airport) and about 3 or 4 blocks from Ogilvie station. You can easily walk, as I did, to Michigan Avenue and River North restaurants and bars. P.S. I had spoken with Adam, the assistant property manager, via email prior to my arrival. He was incredibly kind and made sure my experience was perfect. Thank you, Adam!

Tori was awesome at the front desk. Room was clean and well stocked with everything we needed. Bar and restaurant in the lobby was also great! I would definitely stay here again! I really liked the safety of doors locking and elevator secured. Also it was very quiet, especially being on a main road

Honestly, if I weren't staying here on a business trip, I would have checked out the first day and stayed somewhere else. I stayed during Chicago's first heat wave and the air conditioner in my room didn't work the entire time. I was told to ”shut it off, wait half an hour, and turn it back on” as if it were the IT guy trying to fix my computer. When I mentioned it at the front desk, they said they would ”add me to the list” of people who didn't have working air conditioning. Then the manager told my business contact that I didn't know how to use the thermostat, that's why I didn't have air conditioning. On top of it, the lobby is a construction site and the elevators don't work. Oh, and it has zero amenities - I had to ask for an iron and iron board. Other than that, it's absolutely stellar! (sarcasm). I'd advise anyone looking to save a buck to spend a little bit more and stay in a decent hotel.

1. Didn’t asked for accesible room, but that’s what I got. 2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep. 3. Shower had someone’s else hairs in the shower wall, gross. - Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects. - Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself. -If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position. Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service. Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare. Normally I have a good experience with Sheratons, but this one is overrated. I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience. Not sure if I would give it a second try. Can’t risk it.

Clean room with comfortable beds. Very busy location . The only negative is the cost of parking is ridiculous at $62/night.