Guest User
November 5, 2024
Someone spent a lot of money and tried to build a nice boutique hotel near the airport. Now, either trusted the caretaking to someone else - or someone flopped at marketing and this hotel has almost no guests. I stayed in early November 2024 - right after Diwali. I saw only one other family (during breakfast) and there seemed to be no one else. If you are planning a stay here - you need to read this entire review for the sake of your trip and your health. Whatever the reason - this is a perfect example of apathy. I stayed overnight from Midnight till the next morning. I am writing this review as I am certain no one else should do it - even as a transit hotel. Here are the reasons... 1. SMELLY ROOM: Room was initially smelling of heavy room freshener and we started unpacking. It was after 15-20 minutes that we realized that this was to hide the mouldy smell from all the wooden stuff. It was too late and we had to leave next morning - so we sprayed cologne and wanted to brave it through the night. See mould in the chair and the pelmet 2. ZERO STAR BREAKFAST: We reached for breakfast - and the room was empty except for a family of 6 grudgingly gobbling something. After waiting for 15 minutes, I walked into the kitchen to find staff. There ere two people working - and one came to offer me a limited menu (see the menu). Eggs were not purchased - so only two boiled eggs remained. No water was served … no paper napkins given … no salt/pepper on the table. I had to walk into the 'restricted' Kitchen area, find this person and request these items. 3. STALE FOOD: Biggest issue I had was that THEY SERVE STALE FOOD which is kept in the fridge for days. The sambar given to us was so stale that my wife almost puked after the first bite. I lost my appetite with the smell - and when I complained, this Kitchen guy said "Sambar is usually like that because of tamarind used in the preparation". When I pressurized, he sheepishly kept quiet and went back to the kitchen. My wife was ill for the rest of the day - spoiling the Goa Mood. (See the spat out idly in the plate - sambar was moved to next table because of the stink) 4. INDIFFERENT STAFF: When I complained to the reception while checking out - there were no statements of defence and neither was there any statement of apology. I was handed a form and asked to fill it up because some guy at the reception would take it up with the highest management - because "these things should not happen" 5. UNCLEAN AND UNKEMPT: Room has two balconies both dirty and not cleaned for days. The tree branches were growing into the verandah - and the leaves were full of dust. It was evident that this hotel is not looking at running for long. (see the pictures of the staircase and balconies. Zoom to see the condition of the mirror, lampshade, floor and dirty tree branches). Will I ever stay here? - Not even if they pay me to stay. Could have been an okay transit-place but apathy, dirtiness, lack of hygiene, lack of staff an