Residence Inn Springfield Chicopee

Very pleased with the cleanliness of the hotel, customer service was great. Kiddos were a bit disappointed there were no make your own waffles.. do wish they had a covered entryway since it was a down pour when we unloaded the car.

The young lady Ace at the front desk was absolutely outstanding. Her customer service skills went above and beyond in every capacity. She is an asset to Mariott. The rooms were immaculate and so spacious. We were thrilled with our stay.

My Husband and I booked a suite. There were stains on the couch. The carpeting was worn and looked old and dirty. The bed was hard, and the pillows were hard. What happened to the Marriot? The Marriot always had such plush comfortable beds, pillows and bedding...I remember very well because honestly The Marriot's had the best beds and pillows. . If that's not bad enough the bathroom is so outdated with a a step-in tub with a shower curtain. Gone are the little guest shampoos conditioners body lotions hair caps now you just pay more and get less. Generic shampoo and conditioner for all to use. The bathroom vanity area light was ridiculously bright that it hurt my eyes when trying to put my makeup on. The worst part of this stay was my Husband, and I were up most of the night sneezing, come to find out all the rooms at this Marriot are pet friendly I wish I would have seen that on their web site. After telling the staff that we were having major allergy issues they responded that the next time just give them a heads up to clean the room better. They might want to start with getting rid of the carpets and cloth coaches. The Marriott allows 2 dogs per room.

Staff very friendly and responsive. Easy location

It was wonderful!

Great room with a full kitchen! Easy check in