Holiday Inn Express Chifeng Hongshan

Holiday Inn Express Chifeng Hongshan Reviews

Holiday Inn Express Chifeng Hongshan

Building 5, Area A, Wanda Plaza, Xila Mulun Street, Chifeng, ChinaView Hotel Details
Holiday Inn Express Chifeng Hongshan
Holiday Inn Express Chifeng HongshanHoliday Inn Express Chifeng HongshanHoliday Inn Express Chifeng Hongshan
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Holiday Inn Express Chifeng Hongshan Guest Reviews

4.5/5
Good
743 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(743)
Positive reviews(708)
Reviews with photos/video(72)
Friendly front desk staff(114)
Delicious breakfast(78)
Near shopping area(61)
Easy to get around(48)
Convenient for shopping(47)
Convenient parking(23)
Perfect for business trips(18)
Stayed multiple times(12)
Negative reviews(35)
Anonymous User
Superior Double Room
Stayed in Juni 2023
Couples
3 review
3.5/5
Posted on 10. Juni 2023
Very convenient to the shopping mall. The night market outside the shopping mall is good.
Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us and took advantage of our convenient location. We hope our customers can feel more relaxed no matter they are on work or in travel.We hope to have you back with us again.Sincerely,IHG Social Listening Team
Ravindra Babu Konduri
Superior Room (2 beds)
Stayed in Febr. 2023
Business travelers
33 review
5.0/5
Outstanding
Posted on 23. Febr. 2023
Good environment with all facilities. Service is great. Front desk workers are very knd
Michele Aboro
Superior Double Room
Stayed in Aug. 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on 15. Aug. 2022
Great team on the front desk! Helpful friendly
Response from Property: Dear guest,Thank you very much for taking the time to give us a good review and give us full marks. We are glad that you are satisfied with the excellent customer service we provide. We strive to provide all our guests with an unforgettable experience and it's always nice to hear when we have. We look forward to seeing you again on your next visit.IHG Social Listening Team
Guest User
Superior Double Room
Stayed in Mai 2021
Family
7 review
5.0/5
Outstanding
Posted on 6. Aug. 2021
excellenr hotel foreigners accepted
Response from Property: Dear guest, I am glad that you had a pleasant time in our hotel. As a Holiday Inn Express hotel under the InterContinental Hotels Group, when you stay at any Holiday Inn Express hotel in the world, you will feel our sincere welcome and attention. This is because we serve our customers attentively, and we are honored to be able to provide excellent and quality service. Thank you very much for taking the time to post your comments, and we look forward to welcoming you back to our hotel in the future. IHG Social Listening Team
Guest User
Superior Room (2 beds)
Stayed in Apr. 2024
Business travelers
16 review
3.5/5
Posted on 16. Apr. 2024
We have two rooms. I wanted to have breakfast at 6:50 in the morning and leave early. I asked the front desk and they said it would start at 7:00. I couldn't eat at 6:50, which I couldn't understand at all. I felt that I had asked her redundantly. Generally, hotels will provide some food to customers. If you need to leave early, our room rate includes breakfast. But the front desk obviously didn't have this awareness and didn't care about the guests at all. I went there at 6:50 in the morning. There was a waiter busy there, and there was also a fried dough sticks. I thought he was very dedicated! All the food was ready at 6:50, but there was a male waiter who cooked noodles. I asked him to cook a bowl of noodles for me. He said I had to wait until 7:00. I ignored him. He was the same as the front desk. He didn't think about the convenience of the guests in his heart. He didn't think that he was doing service work? He turned around and went back to the kitchen. I didn't see him come out after 7:00. I really wanted to laugh. If you don't like it, just change your job? Why bother? Checking in and checking out took up a lot of our time. So I don't want to say anything about the service. This is not the first time I've stayed in this hotel. The environment is OK, and the breakfast is OK
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Response from Property: Dear guest, thank you for staying in our hotel and sharing this valuable review with us. We are very sorry that we failed to bring you a satisfactory stay experience. In terms of service, we will conduct in-depth training for relevant service personnel to enhance their service awareness and professionalism, and ensure that they can provide high-quality services to every guest with a warm, polite, efficient and professional attitude. We also hope that our clean and comfortable environment and delicious breakfast can bring you more pleasure on your journey. Welcome to come again and wish you a happy life! Holiday Inn Express Guest Care Team
Daluge
Superior Room (2 beds)
Stayed in März 2024
Business travelers
58 review
5.0/5
Outstanding
Posted on 17. Apr. 2024
This hotel is more perfect than many Holiday Inn Express hotels! The service is excellent. No matter who it is, they will find a way to solve your problem. There are so many things to eat, drink and have fun around. This place is very warm.
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Response from Property: Dear guest, hello, all the surprises and luck in the world are our gentleness and kindness accumulated over time. Thank you for your support and affirmation of Xiaozhi. As a member of the InterContinental Hotels Group, we have an excellent management team, well-trained staff service, careful observation at any time, and a keen sense of touch to respond to guests' needs, creating an unexpected stay experience for you when you need it most. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, sincerity, care and love. I wish you a good mood every day! Holiday Inn Express Guest Care Team
Huaibin
Superior Double Room
Stayed in März 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on 14. März 2024
The room size is OK, the price is not high, and it is very convenient for travel. My friend arranged a Mongolian meal, but I didn't have breakfast. It looked good. The bathroom door design is very unique.
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Response from Property: Dear guest, thank you for your five-star review. Your affirmation is the greatest support for us! It is an honor to receive your full praise. We will continue to maintain high-quality service. Thank you for sharing this love with everyone. As an excellent brand under IHG, we strictly follow the brand standards and provide guests with a superior geographical location, safe and reliable parking space, quiet and comfortable guest rooms, simple and stylish decoration, clean and tidy hygiene, rich and delicious breakfast, and a warm and professional service team at a preferential and practical price, so that you can feel relaxed every moment of your stay. In addition, we also provide free parking, self-service laundry, business center and smart restaurant that combines Chinese and Western cuisine, and set up special charging parking spaces, which are very cost-effective! The various breakfasts we provide are exquisite and delicious, combining Chinese and Western cuisines, and balanced nutrition. You are welcome to taste them next time. Looking forward to the opportunity to continue to serve you, and wish you all the best! Holiday Inn Express Guest Care Team
Guest User
Accessible Queen Room
Stayed in Apr. 2024
Couples
63 review
5.0/5
Outstanding
Posted on 19. Apr. 2024
Very good, very clean
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Response from Property: Dear guests, thank you very much for staying at Xiaozhijia! Thank you for your stay and praise. When you are away from home, the hygiene of the accommodation environment is particularly important. Xiaozhijia's cleaning team cleans carefully every day without missing any details, whether it is the corner of the lobby or every linen in the guest room, to bring you a clean and refreshing accommodation environment. In addition, we also regularly implement deep cleaning and disinfection procedures for places including the front desk, guest rooms, public spaces and facilities, and catering to ensure that you enjoy a cleaner and safer accommodation experience throughout your stay. Welcome to Xiaozhi again, and wish you all the best! Holiday Inn Express Guest Care Team
Anshigejiaren
Superior Double Room
Stayed in Nov. 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on 30. Nov. 2023
Highly recommended, very good, Amway Front desk staff: FLY Very good attitude, hurry up and book, brothers
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Response from Property: Dear guest, thank you very much for your high praise for Holiday Inn Express Chifeng Hongshan. Only by continuous improvement can Xiaozhi repay your trust and love. Xiaozhi provides guests with a clean and comfortable environment, complete facilities and warm and enthusiastic service, all of which we hope will make your journey complete and bring you a home-like experience when you are away from home. Thank you again for your recognition of the services of our partner FLY. We will continue to maintain high-quality services and excellent customer standards, and strive to create a comfortable and warm accommodation environment for every guest. I sincerely look forward to your visit again and wish you all the best! Holiday Inn Express Guest Care Team
Ahelunwang
Superior Double Room
Stayed in Dez. 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on 17. Dez. 2023
Lisa at the front desk provided great service. The room was clean and tidy.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and trust in Xiaozhi! Thank you for your recognition of our colleagues' services. Xiaozhi shared this joy with his colleagues in time, and everyone was very encouraged. Our front desk colleagues are both talented and virtuous! They are committed to providing every guest with warm, thoughtful, accurate and efficient professional services, so that you can be treated kindly every moment of your stay. When you are away from home, a clean and tidy sanitary environment is particularly important. We feel the same way. Therefore, our daily cleaning work, from every corner of the lobby to the guest room, is meticulous and meticulous, striving to present everyone with a flawless stay space, so that everyone can feel at ease and at ease. Looking forward to your next visit, I wish you a happy life! Happy family! Holiday Inn Express Guest Care Team
Guest User
Superior Double Room
Stayed in Dez. 2023
Friends
1 review
5.0/5
Outstanding
Posted on 12. Dez. 2023
Close to Wanda. Ella at the front desk provided good service and patience.
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Response from Property: Dear guests, thank you for your stay and your affirmation of our Ella service. We receive not only guests, but also friends from afar. We will improve the accommodation experience of every distinguished guest through more professional service quality, more enthusiastic service attitude, and faster service efficiency. Our hotel is located in a prime location, next to Wanda Plaza, the central business district of Chifeng. It is about 700 meters away from Chifeng Stadium and about 1 kilometer away from Chifeng Museum. There are a large number of commercial, cultural, entertainment and dining places around the hotel. It can fully meet your travel, daily consumption and other needs. Looking forward to meeting you again! I wish you a happy life. Holiday Inn Express Guest Care Team
Gaorenzhongdegaorendegaoren
Superior Double Room
Stayed in Okt. 2023
Business travelers
43 review
4.0/5
Very Good
Posted on 2. Nov. 2023
The only brand left is Holiday, but the price is really not high. Just replace the room shower head with a shower head.
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Response from Property: Dear guest, thank you for staying at Holiday Inn Express Chifeng Hongshan and sharing your comments in your busy schedule! As a mid-range service hotel brand under the InterContinental Hotels Group. We have obvious advantages in price. The group's standard convenient service, clean and refreshing sanitary environment, enthusiastic service staff, complete and not redundant smart facilities, plus preferential and affordable prices, are the most solid logistical guarantee for your visit to Chifeng. Regarding the problem of the room shower head, Xiaozhi will carefully record and feedback to the relevant department, which will be an important reference in the subsequent corrections. Thank you again for your valuable suggestions. I sincerely look forward to your visit again and wish you a successful career! Holiday Inn Express Guest Care Team
Guest User
Superior Double Room
Stayed in Okt. 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on 25. Okt. 2023
The service of the Smart Hotel has always been online, especially the front desk girl Fly, who is quick to respond and attentive.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Xiaozhijia this time. Thank you for your recognition of Xiaozhi's service. I hope our hotel will be the warmest and most unique one in your memory. From the moment you enter the store, Xiaozhi and his family always pay attention to your needs, listen carefully to the guests' voices, think about what you think, and go all out to make full preparations for you, so that you can feel the comfort, comfort and freedom of home during your long journey! I hope you will like Xiaozhi as always, and I hope we can make your journey even better. Welcome to come again. I wish you and your family happiness and all the best! Holiday Inn Express Guest Care Team
KIKIka
Superior Room (2 beds)
Stayed in Okt. 2023
Family
77 review
1.7/5
Posted on 7. Okt. 2023
Not a smart TV. Why is it so bad? There is still a headband and a candy from a previous customer under the phone😠 I just threw it away and forgot to take a photo~ But later I discovered that there were two pills left by the previous customer on the ground behind the door, see the end A picture. I'm really convinced. When cleaning the room, shouldn't I wipe the table or vacuum the floor? The room was extremely hot. I called the front desk and the solution I got was to open the window. Do you think the guest is a **? Opening the windows works, why don't I call you? I even opened the diamond screens, but no cool breeze can come in. The air conditioner is turned off, and the natural air is hot air. I need a fan~no, I need a humidifier~no, I need an air purifier~no...Why were you so decisive when you charged me a 600 deposit? Breakfast...there are many people on holidays, I understand. The coffee turned out to be in a paper cup, I’m a little sorry for the arrogance when I asked for a 600 deposit🤨 The room is quite big. The shampoo and shower gel are good, as well as the conditioner. What is particularly worth mentioning is that the two pairs of clips that I accidentally picked up during breakfast turned out to be the ones that gained the most points, but there were only two. I asked the chef~ and the answer will not be added later.
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Response from Property: Dear guest, thank you for your stay. Xiaozhi deeply apologizes for not giving you a satisfactory experience during your stay. Our hotel is not equipped with smart TVs yet, but your valuable suggestions will be fed back to the relevant departments and used as a reference for future corrections. Regarding hygiene issues, we have specifically implemented it to the housekeeping department, requiring careful cleaning every time, and strengthening inspections to ensure a clean and tidy stay environment for guests. In terms of service, we will strengthen training and management to provide high-quality services to our guests with efficient and professional service quality at all times. Since it is the Mid-Autumn Festival and National Day holiday, there are many guests staying, so the free underground parking lot is full. The above-ground parking lot is affiliated with the municipal government, so you need to come to the front desk again for reimbursement and bring you an unpleasant parking experience. Xiaozhi once again deeply apologizes. ! In addition, for breakfast, we will also deploy additional manpower and replenish meals in time when there are more guests. We will humbly accept the shortcomings and make improvements. We look forward to welcoming you back to stay again and giving us the opportunity to make up for it. wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Superior Double Room
Stayed in Okt. 2023
Family
4 review
5.0/5
Outstanding
Posted on 5. Okt. 2023
The room was nice, and the price for October 1 was also good. The breakfast noodle chef was late, which was not good, but he came in a while. We are all married.
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Response from Property: Dear guests, hello! Thank you for staying at Holiday Inn Express Chifeng Hongshan, and thank you for your five-star praise. As the most cost-effective member of the InterContinental Hotels Group, we have obvious advantages in price. The group's standard convenient service, clean and refreshing sanitary environment, complete and not redundant smart facilities, plus preferential and practical people-friendly prices, are the most solid logistical guarantee for you in Chifeng. At the same time, we attach great importance to the problem of late arrival of breakfast service staff. We also notified the relevant departments to check and verify as soon as possible. In the future, we will continue to strengthen employee training and management, and be fully prepared to provide you with professional and efficient services. Please believe that what you encountered was just an accident, and we also believe that this accident will not happen again. Looking forward to your patronage again. Wish you a pleasant journey! Holiday Inn Express Guest Care Team