Guest User
January 31, 2023
We have had pleasant experiences in the recent past when we stayed at Mayura Riverview, Srirangapatnam and Mayura Bharachukki, therefore, when we decided to spend a night at Nandi Hills, KSTDC Matura Pinetop was the obvious choice. The location of Mayura Pinetop is excellent just like the other KSTDC Mayura hotels, but that is all you should expect from this property. We had booked two Deluxe rooms on the first floor in Gandhi Nilaya Block as many reviewers had suggested that the view and facilities in the rooms of this block were better than that of the Nehru Nilaya block. We reached Nandi Hills at around 2 p.m. and had already informed the staff about our arrival time earlier in the day. Firstly, it took us quite some time to figure out that the KSTDC office (where we have to check in). It is neither in Gandhi Nilaya nor in Nehru Nilaya; in fact, the nondescript office is located near the Mayura restaurant on the hilltop. After completing the check-in formalities, we were asked to contact someone in Gandhi Nilaya to help us move to our rooms, who informed us that none of the rooms were ready by then. The rooms were finally handed over to us at 3.30 p.m. and we were shocked to see how dirty they were. The staff had not even cared to change the bedsheets in them and only after repeated complaints, they finally gave us clean bedsheets at 10 p.m. The washrooms too were unclean. Because of the monkey menace, we were unable to access the balcony (from which the view was breathtaking) most of the time. Also, faeces of monkeys could be seen all over the chairs and the railings in the balcony, which was quite disgusting. The mattress in one of the rooms had sagged and was in a pretty bad shape. The was NO room service whatsoever. Also, we had to keep running to the restaurant on the hilltop to get water and snacks. For dinner, the only option available was the Mayura restaurant. Alike any other KSTDC restaurant, it neither had many options nor taste or quality. Also, it wasn’t very hygienic with flies everywhere. The path from Gandhi Nilaya to the restaurant is not well lit at night. They should illuminate the place well as it can be dangerous to walk in the dark. We left Nandi hills shortly after sunrise and thought it wise to skip breakfast at the KSTDC restaurant. Mayura Pinetop is a KSTDC premium hotel but as pointed out earlier, except for the location, it is not worth the tariff charged. The other KSTDC properties, even the KSTDC budget hotels, were far cleaner and more comfortable than this “premium hotel.” Thumbs down to Mayura Pinetop…..extremely disappointing stay.