Chandramukuta Homestay

This was our fourth visit to Chandramukuta, and unfortunately, it will also be our last. Since Z Vacations took over management, the homestay has gone downhill. I had high hopes for our stay, especially after speaking to Mr. Dayanand, the owner, prior to our trip. When I specifically asked if the food and service remained the same as before, he assured me that they had not changed. Sadly, this was far from the truth. Chandramukuta used to be a warm, welcoming homestay where guests were treated like family. Meals were all-inclusive, coffee was served in unlimited amounts, and the quality was always exceptional. I had recommended this place to several friends and family members, but after this visit, I will be doing the opposite. I’m even planning to personally reach out to those I once recommended it to and advise them to avoid this place in the future. The transition to a commercial resort model has been disastrous. The rooms are priced at an exorbitant ₹17,000, but the service and food are subpar. The biggest letdown was the food, which is now charged extra. Not only was it bland and tasteless, but they didn’t even serve proper filter coffee, which was one of the standout features of Chandramukuta in the past. The homestay now expects guests to pre-order meals for lunch, evening snacks, and dinner via WhatsApp, which is already a hassle. Even with our orders clearly sent in advance, they still managed to mess up our requests. Additionally, we were charged for welcome drinks—a charge that only got removed from the final bill after we questioned it. To make matters worse, even the simplest requests were met with indifference. We hoped to get hot water late at night, but when I called the chef at 10 PM, I was told that the kitchen was closed. There was no attempt from the staff to check if we needed anything before they shut down for the night. They did not have facility for electric kettle too. So much for calling themselves a resort now! The staff were clueless and lacked basic hospitality training. When you’re charging this much for a stay, you expect far better service, but unfortunately, this place has become a mere shadow of its former self. The personal touch and attention to detail that made Chandramukuta so special have been completely lost. Mr. Dayanand, if you happen to read this, I’m truly sorry to say that your homestay is no longer the charming, welcoming place it used to be. The shift to a commercial approach, combined with poor service and lackluster food, has left us deeply disappointed. We will not be returning, and I will be advising all my friends and family to steer clear of your property going forward.