Best Western Adena Inn

The front desk lady, Tiffany, when we checked was nice. She explained how my door handle operates on our room. It was a little different operation compared to a normal door knob. She also gave us good advice of moving around city. A delightful interaction with her.

Room was recently updated. It was clean. Mattress was firm but not too firm. One negative is that the refrigerator never really got cold even on the coldest setting. Checking in, our gal was wonderful! Breakfast was ok. Coffee was better than most hotels!

Staff was great and room was clean. The area was scary and lots of strange activity happening in the parking lot.

The ppl at the desk were really nice

I was visiting from the UK, travelling around the north USA, booking hotels during the afternoon for that evening. This day there wasn't much choice. It was rated 3-star by BOOKING dot COM and was the most expensive hotel of my 2 week visit. (*) Chillicothe has some nice places nearby, historical sites and also it has a nice state park. However downtown it feels a bit run down. The hotel is downtown off the main road, and not in the nicest of settings, however there did seem to have been an effort outside to make it look clean and tidy and for some reason I remember the blue lighting shone on the wall. The reception and breakfast area was small, suggesting more a 2-star than a 3-star. The room was smallish, but perfectly OK. The bathroom was particularly small. The bathroom must have been renovated. The shower had a sliding glass door and was lovely and clean. The sink area was granite (or the like), but bizzarely the basin must have been the original as the glaze was cracked. The electrical panel also looked like it was the original as the plastic was discoloured and it didn't look new. Perhaps the owner needed to save a few dollars here and there, which is a pity. So I tried the TV, but all I got was Disney channel. I could change volume, switch on/off but I could not change channel. Up/down did not work. I wondered if it was set in childrens mode, so went to reception to ask. They provided new batteries for the remote but that did not help, so came along to take a look. Apart from briefly getting a different channel, they couldn't make channel change work. So I couldn't use the TV for Discovery/History. Again not what is expected at the price I paid. The room had a telephone and behind the red plastic filter 3 lights were flashing on and off, as if there was a message. I asked reception, but they were unable to help, so I pulled the cable, as I would have been unable to sleep with a bright red flashing light in the room. When I sat at the desk, I noted that some of the panels of the desk and cabinet were warped. Not a major issue, but not what you expect at the price I paid. TBH the room decor and bed linen patterns looked dated. Nevertheless it was clean. Breakfast was OK, much the same as in other chains. When I checked out I reported the TV problem and red flashing phone light to the receptionist. It wasn't a complaint just feedback, as I thought that they might want to sort it out for the next guest. I was asked to speak to the manager (owner?). About the non channel changing TV, there was no apology. About the red flashing lights on the phone, he told me that this "was normal" and was a way that the cleaners could see that the phone was working. I call BS. He said this was to indicate that the phone was on. We argued about the red flashing lights, something I haven't seen since my first stay in the USA in the 80's! He then said " so you want me to change the whole phone system for you?", which I found insulting. However in hin

Nice place to stay with an efficient staff and clean rooms. Adjacent to a Tesla supercharger which is a good plus. Easy walk to plenty of dining options.

The staff were friendly (more to come on that) and the bed was comfortable. It’s in a convenient location. Although it’s an older property they have maintained it pretty well. There was a great bathroom mirror with 360 lighting. Suggestions: -Brighter room lights -Add charging ports. My charge block would not plug into the light or desk’s ports because there wasn’t enough space. A couple of other electrical outlets were too loose. -A keycard system that isn’t so super sensitive to being anywhere close to a cell phone. Last but not least (for me), a big shoutout to Angie at the front desk! I was scheduled for two nights but each was reserved separately and by different methods. Turns out they were different room categories and I would have to change rooms for the second night. Not good. But Angie, a new employee, worked to get me a solution so I wouldn’t have to change rooms in the middle of my stay. I was so thankful that I didn’t have to be in limbo overnight until the manager would be there.

We didn’t have many choices on Memorial weekend booking as we went traveling to the East Coast. Found this hidden place as a last resort. Fairly well priced but not the quality of the Hilton Brand we usually stay in. It worked out fine and we were happy to have found anything as we were weary! Then after checking in the desk clerk tells us, the elevator doesn’t work so we HAVE to carry our bags to the second floor, a big challenge for us Seniors! I was very annoyed! Buyer be ware!!!

The associate at check-in was both friendly and patient. I had reserved 2 rooms - under different names - and I had forgotten that. It took a few minutes to resolve the issue, but the associate couldn't have been more patient or sincerely helpful.