Name: TownePlace Suites by Marriott Ontario Chino Hills
Address: 15881 Pomona Rincon Rd, Chino Hills, California, 91709, 15881 Pomona Rincon Rd, Overseas, United States
Rating: 4.5

TownePlace Suites by Marriott

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Location was good, hotel was nice and clean and the workers there were nice as well.

The environment is OK, breakfast is average

房間很大，還有廚房，衞生條件不錯，設施設備比較新，性價比高，適合一家人出行居住。下次還會選擇萬豪旗下酒店！

The room is large, there is a kitchen, the sanitary conditions are good, the facilities and equipment are relatively new, and the price is high. It is suitable for a family to travel and live. Next time I will choose Marriott's hotels!

酒店還不錯套房、早餐也不錯出可貴沒其他毛病

The hotel is not bad, the suites are not bad, the breakfast is not bad, there are no other problems

전반적으로 깨끗하고 관리가 잘 되네요.

Overall, it is clean and well maintained.

各方面不錯。
但樓板隔音不好，樓上腳步聲優點吵，另外房間浴室門和龍頭的設計有點不合理。

Good in every way.
But the sound insulation of the floor is not good, the footsteps upstairs are noisy, and the design of the bathroom door and faucet in the room is a bit unreasonable.

#好評#對衛生程度，位置，服務，設施滿意

Restaurant

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Golf course

Pets allowed

Breakfast

All Languages

English

Chinese

Korean

All Room Types

Studio, 1 King Bed, Non Smoking

Studio, 2 Queen Beds, Non Smoking

King Bed Studio(SofaBed)

Let me just start with the people...I have yet to run into a hotel employee at this place that wasn't smiling, pleasant and happy. Jonte and Jet were at the front desk to check me in on this last visit. I've been here before but MONTHS ago but I was remembered and that made me feel special right off the bat. It's nice when you travel for business and are remembered. Rooms can be remodeled but I can tell you that the attitude of the people comes from the top, and genuinely appreciate the friendly reception here. The hotel rating of 5 stars is BECAUSE of the people.    The day I checked out I got an email from Hannah letting me know they accidentally charged me the wrong rate and refunded me the difference.  Honesty in business is so rare and I really appreciated her reaching out.    The rooms...they are what they are for a TownePlace/Marriott property. They are mid sized, and offer the basics with a fridge, small sink and the basic kitchen essentials. They are clean, as was the bathroom, which is really what matters when you stay at hotel, right? I feel like the water pressure was lacking but with the restrictions on water usage at commercial properties I'm not sure this is the hotel's issue. Last time I stayed here I was upgraded to a suite and that room was much more spacious. Availability is the key to upgrades - and I'm OK with that. There could be better sound proofing between the hall and the rooms. I heard someone letting their door slam all night one of the nights I was there, but again - I'm hesitant to blame the hotel for the poor manners of one of their guests.    The location is easy. There are a few (really good) places to eat within walking distance, and it seems like they are building more. The access to the hotel is easy so if you wanted to drive somewhere else to eat you could do so very easily.  I'd say this was your basic, standard TownePlace Suites, and give it four stars for being what it is, but the people make the difference to me.

When our house caught fire we had no place to stay and when our Public Adjusters set us up for a place to stay, this is where they sent us. This was our first time needing to use our insurance for this type of accident so, to say the least, we were unsure of what we needed to do. Brandon and Jasmine were our first contact and they were awesome. They made our check in as simple as pie, we felt at home and just like we were there for a vacation, (an 8 month long mandatory vacation). Guss was always at hand whenever my husband needed his internet fix, Marcela and Jackie for his vacuum and Lemon scented body wash, the staff were always there with a clean towel, sheets, tongs and spatula for BBQ'ng, letting us in to the pool, anything we needed. For me though, it was a Pepsi (2, 3 or 4) anytime I needed one. The grounds were maintained beautifully, and even with an unforeseen water brake, they handled the cleanup and situation as if there was no problem at all. Every staff member we encountered, from Marcela, Brandon, Jackie, Jasmine, Guss and Kaela to anyone I haven't mentioned always offered service with a smile.  When we went back to do a spot cleaning and finish picking up our stuff and check out(because our house is finally done! Yippie), Kaela helped us out for our final goodbye. We are so happy to be moving back in but it was sad to say goodbye to everyone because they were always so thoughtful and helpful, it was like saying goodbye to family. Thank you again for making  such a horrible experience turn into a wonderful and pleasant time.

We have stayed at this hotel quite a few times since it was built and opened for business a few years ago. We have not returned for more than a year.   Recently we chose this hotel while we were in the area. To our VERY PLEASANT SURPRISE--- this place is still IMMACULATE, so clean, so well maintained, still shining with splendor as if it was just opened yesterday.  WOW--Bravo to the GM and Management Team, Operations Team, Maintenance Engineering and especially to the hard working housekeeping team.     Thank you so much for keeping the place so clean, sanitizing stations everywhere, front desk clerks wearing masks and serving morning coffee with new clean gloves after each guest  --especially in this pandemic environment--- this is SO VERY MUCH APPRECIATED!!!!    Definitely will recommend and be back!!! Keep up the GREAT HOSPITALITY TEAMS and know that YOU ARE VERY MUCH APPRECIATED!!!

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TownePlace Suites by Marriott Ontario Chino Hills

TownePlace Suites by Marriott Ontario Chino Hills Reviews

Discover 112 reviews of TownePlace Suites by Marriott Ontario Chino Hills, rated 4.5 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

TownePlace Suites by Marriott Ontario Chino Hills Reviews: 112 Verified Reviews Latest 2024 | Trip.com

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TownePlace Suites by Marriott Ontario Chino Hills Reviews

TownePlace Suites by Marriott Ontario Chino Hills

TownePlace Suites by Marriott Ontario Chino Hills Guest Reviews