Country Garden Phoenix Hotel Chizhou Mount Jiuhua Reviews
Country Garden Phoenix Hotel Chizhou Mount Jiuhua
Qishan Avenue, Chizhou, ChinaView Hotel Details
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Country Garden Phoenix Hotel Chizhou Mount Jiuhua Guest Reviews
4.7/5
Outstanding
2709 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All Reviews(2709)
Positive reviews(2656)
Reviews with photos/video(531)
Friendly front desk staff(577)
Large rooms(561)
Delicious breakfast(559)
Many amenities(553)
Secluded lake view(96)
Luxurious(72)
Great swimming pool(33)
Has facilities for children(21)
Negative reviews(53)
Seh Kiat
Elegant Twin Room
Stayed in Jun 2024
Solo travelers
9 review
Posted on Jun 13, 2024
Aged property aging very fast.
Maintenance is lacking
Guest User
Lake-view Twin Room
Stayed in Feb 2024
Family
1 review
Outstanding
Posted on Feb 16, 2024
Very good
qqcn02
Garden-view Twin Room
Stayed in May 2024
Family
13 review
Very Good
Posted on May 10, 2024
The room is very large, clean and hygienic, with good soundproofing. Apart from the croaking of frogs outside the balcony, basically no other noise can be heard.
There is a terrace, which is convenient for sunbathing. There is a parking lot at the door, which is convenient for parking.
The front desk service is good, and the room type is automatically upgraded for free.
There are several local restaurants at the door, and the ratings are not bad.
The location is slightly off, the facilities are a bit old, and the shower head has a small water flow, which is worrying.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! First of all, thank you very much for choosing Country Garden Phoenix Hotel Chizhou! Regarding your feedback on the outdated hotel facilities and equipment, our hotel management team attaches great importance to it, and we sincerely apologize for the bad experience you have had during your stay. The hotel has been open for 12 years, and we are gradually upgrading and renovating the facilities. In the follow-up work, we will also strengthen the training of employees' service awareness to enhance the customer experience. We sincerely welcome you to come to the hotel again to feel the changes and progress of the hotel. I wish you a happy life and happy holidays! Chen Feng, General Manager of Country Garden Phoenix Hotel Chizhou
Yuhewendeba
Elegant Twin Room
Stayed in May 2024
Family
7 review
Outstanding
Posted on May 5, 2024
Overall satisfied, staff contacted and coordinated service before arriving.
The breakfast was rich and the service time was long.
The room was large, and the lake view room had a beautiful view even in the rain.
Two small suggestions, the balcony door track was not smooth and a bit stuck. The size of the TV could be considered to be upgraded.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Chizhou Country Garden Phoenix Hotel and for your evaluation of us. We adhere to the service concept of "meeting your needs and satisfying you" and provide warm and thoughtful service. Thank you very much for your recognition of our service. We look forward to your stay again and wish you a happy life!
Guest User
Garden-view Double Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 4, 2024
I stayed here for 3 days in Chizhou. Zhang Mengling at the front desk provided good service, the breakfast was rich, and the lobby was beautiful and luxurious. I upgraded to a zero-pressure room. I didn't know what zero-pressure meant at first. I really felt the zero-pressure feeling when I lay on the bed. There are still some fun places in Chizhou that I haven't visited yet. I will come again in the future, and I will continue to stay at Country Garden Phoenix.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Chizhou Country Garden Phoenix Hotel and for your evaluation of us. We adhere to the service concept of "meeting your needs and satisfying you" and provide warm and thoughtful service. Thank you very much for your recognition of our service. We look forward to your stay again and wish you a happy life!
Guest User
Lake-view Twin Room
Stayed in May 2024
Couples
1 review
Outstanding
Posted on May 4, 2024
The room was very comfortable, the lake view room was great, and the breakfast was very rich. I will come again next time!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Chizhou Country Garden Phoenix Hotel and for your evaluation of us. We adhere to the service concept of "meeting your needs and satisfying you" and provide warm and thoughtful service. Thank you very much for your recognition of our service. We look forward to your stay again and wish you a happy life!
Guest User
Parent-child Themed Room
Stayed in May 2024
Family
4 review
Outstanding
Posted on May 4, 2024
The rooms at Country Garden Hotel are famous for being large, and the balcony is also large, where you can hang clothes. There is also a slide in the room, and the children had a lot of fun. The breakfast is also great, with a rich variety. There were many people eating during the May Day holiday, but it was cleaned up quickly and there was no crowding. I stayed for three days and fruits were delivered to the room every day. The front desk manager Hong Fangchun was very enthusiastic. He contacted in advance to confirm the arrival time and prepared the room in advance, so the check-in was very fast and smooth. He also sent some reminders later. He was very enthusiastic and the service was in place!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Chizhou Country Garden Phoenix Hotel and for your evaluation of us. We adhere to the service concept of "meeting your needs and satisfying you" and provide warm and thoughtful service. Thank you very much for your recognition of our service. We look forward to your stay again and wish you a happy life!
Boluolvyou
Memory Foam Double Room
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on May 4, 2024
The zero-pressure bedding is very comfortable. One side of the hotel faces the lake, and the view is nice. The hotel service is very good, takeaways can be delivered directly to the room, and the breakfast variety is quite complete, reaching the general five-star level. Overall, I am quite satisfied
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Chizhou Country Garden Phoenix Hotel and for your evaluation of us. We adhere to the service concept of "meeting your needs and satisfying you" and provide warm and thoughtful service. Thank you very much for your recognition of our service. We look forward to your stay again and wish you a happy life!
Guest User
Elegant Double Room
Stayed in May 2024
Family
4 review
Very Good
Posted on May 5, 2024
The service is very good, the environment and hygiene are also good, the hotel is very beautiful
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Chizhou Country Garden Phoenix Hotel and for your evaluation of us. We adhere to the service concept of "meeting your needs and satisfying you" and provide warm and thoughtful service. Thank you very much for your recognition of our service. We look forward to your stay again and wish you a happy life!
zwr_bj
Garden-view Twin Room
Stayed in Apr 2024
Family
41 review
Very Good
Posted on Apr 19, 2024
The hotel is in a good location, with complete surrounding facilities, convenient parking, friendly service, and a good variety of breakfasts. The only problem is that the room needs to be renovated and has a musty smell.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! First of all, thank you very much for choosing Country Garden Phoenix Hotel Chizhou! Regarding your feedback on the outdated hotel facilities and equipment, our hotel management team attaches great importance to it, and we sincerely apologize for the bad experience you have had during your stay. The hotel has been open for 12 years, and we are gradually upgrading and renovating the facilities. In the follow-up work, we will also strengthen the training of employees' service awareness to enhance the customer experience. We sincerely welcome you to come to the hotel again to feel the changes and progress of the hotel. I wish you a happy life and happy holidays! Chen Feng, General Manager of Country Garden Phoenix Hotel Chizhou
Guest User
Lake-view Double Room
Stayed in May 2024
Friends
4 review
Outstanding
Posted on May 3, 2024
The room is spacious and bright, especially with a balcony with lake view, which is great
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Chizhou Country Garden Phoenix Hotel and for your evaluation of us. We adhere to the service concept of "meeting your needs and satisfying you" and provide warm and thoughtful service. Thank you very much for your recognition of our service. We look forward to your stay again and wish you a happy life!
Guest User
Garden-view Twin Room
Stayed in Mar 2024
Family
46 review
Outstanding
Posted on Mar 29, 2024
The service is good. The front desk upgraded me to a lake view room with pleasant scenery, clean and tidy rooms, and rich breakfast. It is convenient to eat around, and there are two restaurants in the Country Garden.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Country Garden Phoenix Hotel Chizhou. Thank you for your evaluation of us. Chizhou, which has a beautiful ecological environment, is known as the "natural oxygen bar". It is close to the river on one side and surrounded by lakes on three sides. The natural environment is unique. You can overlook Qishan Mountain and Moon Lake from the hotel room. In your spare time, you can also stroll along the Pingtian Lake to watch the sunset, explore the apricot wine, and experience the mysterious Xinghua Village described by the poet Du Mu. We adhere to the service concept of "to meet your needs and to please you" and provide warm and thoughtful service. Thank you very much for your recognition of our service. We look forward to your stay again and wish you a happy holiday!
Guest User
Garden-view Double Room
Stayed in Mar 2024
Solo travelers
5 review
Outstanding
Posted on Mar 16, 2024
The front desk service is very good and enthusiastic. Check-in is very fast. There are welcome fruits upon check-in and they also provide free upgrades, which is very good.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Chizhou Country Garden Phoenix Hotel and for your evaluation of us. We adhere to the service concept of "meeting your needs and satisfying you" and provide warm and thoughtful service. Thank you very much for your recognition of our service. We look forward to your stay again and wish you a happy life!
Guest User
Elegant Twin Room
Stayed in Mar 2024
Solo travelers
43 review
Outstanding
Posted on Mar 17, 2024
The room is super big, with a playground for children, very suitable for family travel. The Country Garden Hotel has a unified layout and high-quality service, starting from the front desk. Chen Xiuxiu helped us upgrade the room type and established WeChat. During the entire stay, all questions were answered and all requests were met. The waiters in the hotel were smiling and polite, leaving a good impression.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Chizhou Country Garden Phoenix Hotel and for your evaluation of us. We adhere to the service concept of "meeting your needs and satisfying you" and provide warm and thoughtful service. Thank you very much for your recognition of our service. We look forward to your stay again and wish you a happy life!
Guest User
Elegant Twin Room
Stayed in Feb 2024
Family
13 review
Outstanding
Posted on Feb 17, 2024
The hotel environment is really good. It is very close to Qishan Scenic Area and only about 30 kilometers to Jiuhua Mountain. The transfer is very good and there is no need to rush. It is very suitable for parent-child travel. The service is very good and the lake view room was upgraded. I stayed for another day without hesitation. It is clean, sanitary and very quiet! Five-star praise!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Country Garden Phoenix Hotel Chizhou. Thank you for your evaluation of us. Xiaobi has a total of 338 rooms with unique styles, including family rooms suitable for family travel, family parent-child rooms that children like, and zero-pressure rooms in the Menglily series that can relieve stress. There are lake view rooms with lake and mountain views, garden view rooms with a distant view of the city scenery, and the rooms range from 45 square meters to 100 square meters. We look forward to your choice. We adhere to the service concept of "to meet your needs and to please you" and provide warm and thoughtful service. Thank you very much for your recognition of our service, and look forward to your stay again. I wish you a happy New Year!