RedAnt Hotel (Chongqing Jiefangbei Pedestrian Street) Reviews

It is announced that the facilities are unavailable (or not available). It is announced that there is a fitness room, and the service facilities are concretely reflected. Even when booking a room, I confirmed the opening hours with the store customer service. I am a fitness enthusiast, and there is a specific fitness room on the day of check-in. plan, so we screened hotels with fitness rooms in the area. After selecting this hotel, we specifically asked the online customer service about the opening hours. After arriving at the hotel, the front desk stated that the fitness room could not be used due to renovation (the specific situation could not be verified), which resulted in the training plan. Disrupted, OK, unavailable, 1. Why not remove the facility from the relevant booking platform or provide an explanation? 2. When making a reservation, I specifically asked the store’s online customer service about the opening deadline of the fitness room, and told me that it was ten o’clock in the evening. Why not at that time? Tell them that the fitness room cannot be used normally? Or that it doesn't matter and don't take into account the rights of consumers. The front desk told me that the hotel operator forgot to remove the facility label from the platform. OK, last night there were already complaints from customers who were dissatisfied. Now when I check out the hotel the next day, the hotel still has the fitness room label!!! Meaning No matter how dissatisfied the customer is, the hotel doesn't care and doesn't need to make changes. In addition, the soundproofing of the hotel is quite poor. You can clearly hear people talking in the next room, as well as the traffic outside. Personal real-name comments, the above are all personal stay experiences and experiences, for reference only!