Jiang Jin Grand Hotel Reviews
Jiang Jin Grand Hotel
No. 718 Dingshan Avenue, Chongqing, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Jiang Jin Grand Hotel Guest Reviews
4.3/5
288 review
Verified reviewsLocation4.3
Amenities4.2
Service4.2
Cleanliness4.3
Filter by:
Sort by:
All Reviews(288)
Positive reviews(264)
Reviews with photos/video(22)
Awesome stay(71)
Clean and tidy(36)
Classy environment(20)
Large rooms(13)
Convenient parking(10)
Poor air conditioning(9)
Easy to get around(7)
Friendly front desk staff(6)
Negative reviews(24)
Knauer
Boutique Panorama Room (Double bed) (Large window)
Stayed in Aug 2021
Business travelers
38 review
Very Good
Posted on Sep 9, 2021
For me it’s the best hotel in town, I’m always coming back here. The front desk stuff is very helpful.
But one thing should be standard in a 4 star hotel: a refrigerator in the room !!!
Response from Property: Thank you for your advice.Trust me,we always try our best to service for the guests.the part of the rooms in our hotel has no refrigerator,we will implement to purchase it.Happy mid-autumn festival!
Woleigedatangshengshi
Superior Business Room - City-View (2 beds)
Stayed in Apr 2024
Family
1 review
Posted on May 3, 2024
There was an unknown object in the kettle. I called the front desk, but the aunt came 20 minutes later to check if it was true. After it was true, she went to the next room and gave me another kettle. It was around 10 o'clock at this time, and the hotel did not apologize or make any explanation. Since my room did not include breakfast, I defended my rights the next morning and asked them to give me a breakfast voucher. This hotel is very overbearing.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have fed it back to the housekeeping department and made improvements immediately. We believe that our colleagues will be more attentive in serving guests in the future. We apologize again for your displeasure and look forward to your next stay to experience our better service.
Gangchazhuangjia
Boutique Panorama Room (Double bed) (Large window)
Stayed in Apr 2024
Business travelers
10 review
Outstanding
Posted on Apr 28, 2024
Very good hotel, I needed to iron my clothes, and after asking the front desk, they provided me with an iron to iron my clothes. It was very quiet and spacious. The shampoo, shower gel and conditioner were all very useful. There was also a makeup mirror. It was backed by a residential area, so I was hardly disturbed.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Anonymous User
Boutique Panorama Room (Double bed) (Large window)
Stayed in Mar 2024
Business travelers
47 review
Outstanding
Posted on Mar 23, 2024
Looking up from the bottom, the hotel seems to be built on the hillside, giving you a sense of being high above! The lobby is very grand, with Chinese-style sofas on display, and an antique feel. You can drink tea and beverages in the lobby bar, but no alcohol. The room facilities are also pretty good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
Guest User
Boutique Panorama Room (Double bed) (Large window)
Stayed in Nov 2023
Business travelers
8 review
Amazing
Posted on Nov 22, 2023
The price-performance ratio is very high. The Ctrip price is much lower than the negotiated price of a large company, which is unexpected! I came here a few years ago and felt that the quality of the morning was slightly reduced. The air conditioner is not powerful, noisy and has low heating efficiency.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have already fed it back to the housekeeping department and made improvements immediately. We believe that our colleagues will be more attentive in serving guests in the future. We apologize again for your displeasure and look forward to your next stay to experience our better service.
cyh00
Boutique Panorama Room (Double bed) (Large window)
Stayed in May 2024
Business travelers
38 review
Posted on May 9, 2024
Booking a hotel on Ctrip, prepaying, and paying a deposit of 300 is relatively rare, which is understandable. Later, when I checked out, I was asked to issue the bill, but it was a bit strange that they couldn't issue it (because the company required the hotel bill). Everything else was okay.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have fed it back to the front office and made improvements immediately. We believe that our colleagues will be more attentive in serving guests in the future. We apologize again for your displeasure and look forward to your next stay to experience our better service.
Anonymous User
Boutique Panorama Room (Double bed) (Large window)
Stayed in Oct 2023
Business travelers
1 review
Posted on Oct 19, 2023
The air conditioner can't be turned on cold air. It said that it won't be turned on when the weather is cold. It only has ventilation function! It's 26 or 27 degrees outside, and it's stuffy in the room. The windows are so small. I don't know what machine is outside that's very noisy. There is also a viaduct behind, which is also very noisy. It's stuffy when the windows are closed... There is dust on the bed, and there are many paid supplies that affect the experience
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Superior Business Room - City-View (2 beds)
Stayed in Oct 2023
Business travelers
3 review
Posted on Nov 3, 2023
The receptionist at the front desk had a bad attitude, the hotel facilities were old, the bedding in the room looked like it had been there for a long time, the floor was broken, the stools were dirty, and the overall experience was very poor, not worthy of the name of a big hotel.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Woshiyazu
Boutique Panorama Room (Double bed) (Large window)
Stayed in Oct 2023
Couples
2 review
Posted on Oct 5, 2023
The maintenance is too bad, there are damages everywhere, the hygiene is also very bad, the bathroom is full of things left by previous guests, there is thick dust everywhere, it is very disgusting, there is no need to clean it, I dare not sleep in the daytime clothes. I hope the Courtyard by Marriott in Jiangjin will open soon.
Original TextTranslated by Google
6/9
Response from Property: Dear customer, hello! Thank you for your valuable comments! We will definitely review our shortcomings and actively correct them. We will try our best to satisfy you. We welcome your supervision! Thank you!
Guest User
Boutique Panorama Room (Double bed) (Large window)
Stayed in Mar 2024
Friends
2 review
Posted on Mar 23, 2024
The hotel environment and sanitation are all good, but I don't know why we didn't wear the paid slippers, but we were still charged 20 yuan. I don't know if the hotel forgot to put the label when preparing the items, or what the reason is. Because when we were looking for slippers, we first found the shoes with the label that required payment, and then we chose another kind of slippers. When we used them, we turned them over and over to make sure there was no label on them. But the hotel still told us that we used the paid slippers, which made me speechless.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and giving us valuable comments and suggestions for our work! We have made improvements in time. We failed to leave you with a perfect memory this time. We look forward to making up for it next time. We are working hard and look forward to your witnessing! Wish you all the best!
Guest User
Superior Business Room - City-View (2 beds)
Stayed in Aug 2023
Business travelers
7 review
Outstanding
Posted on Oct 15, 2023
Comprehensive and thoughtful room service brings a lot of convenience to long-term travel
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that your stay at Jiangjin Hotel will feel like the warmth of home. Looking forward to your visit again, we will serve you wholeheartedly
Wanxiamantian
Boutique Panorama Room (Double bed) (Large window)
Stayed in Jun 2023
Business travelers
2 review
Outstanding
Posted on Jun 26, 2023
The room is clean and tidy, the room service is also very enthusiastic, the environment is beautiful and convenient, the facilities are newly upgraded, parking is also convenient, transportation is also very convenient, and the surrounding supporting facilities are also complete
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you! Thank you for your support and care for us!
Longjing，longjing
Boutique Panorama Room (Double bed) (Large window)
Stayed in Dec 2023
Family
13 review
Posted on Dec 11, 2023
This room is not good. There is an elevated road opposite the window. The central air-conditioning in the room cannot be turned off. There are constant noises outside and inside. It is difficult to sleep and the experience is very bad. I do not recommend this room type.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience. All the staff of the hotel sincerely look forward to your visit again!
Anonymous User
Superior Business Room - City-View (2 beds)
Stayed in Jul 2023
Business travelers
3 review
Outstanding
Posted on Jul 21, 2023
The room is very comfortable, the air conditioner is a bit loud
Original TextTranslated by Google
Response from Property: Dear customers! Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities and make our services more perfect. Welcome to visit us again.
Guest User
Deluxe Boutique Room (2 beds) (Cards)
Stayed in Oct 2023
Other
28 review
Posted on Oct 6, 2023
During the National Day holiday, I was very satisfied with the hotels I stayed in Rongchang, Yongchuan, and Hechuan. Only Jiangjin Hotel was disappointing. To be honest, the lobby was OK, but the corridor felt old when I entered the guest room. The room was small, and the bathroom door was about 50 cm next to the bed. This design... The breakfast was OK.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your timely feedback. We hope that it has not affected your mood for this trip. We will strengthen the business training of our employees and we will continue to ask ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable accommodation for you during your trip. We sincerely look forward to serving you again!