Palace Hotels (Chongqing Nanbin Road Holy Land Hot Spring Branch)

Palace Hotels (Chongqing Nanbin Road Holy Land Hot Spring Branch) Reviews

Palace Hotels (Chongqing Nanbin Road Holy Land Hot Spring Branch)

No.587 Nanping East Road, Nan'an District, Chongqing, 400066, ChinaView Hotel Details
Palace Hotels (Chongqing Nanbin Road Holy Land Hot Spring Branch)
Palace Hotels (Chongqing Nanbin Road Holy Land Hot Spring Branch)Palace Hotels (Chongqing Nanbin Road Holy Land Hot Spring Branch)Palace Hotels (Chongqing Nanbin Road Holy Land Hot Spring Branch)
Check available rooms for your travel dates
We Price Match
1 night

Palace Hotels (Chongqing Nanbin Road Holy Land Hot Spring Branch) Guest Reviews

4.7/5
Outstanding
1123 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(1123)
Positive reviews(1092)
Reviews with photos/video(462)
Classy environment(154)
Friendly front desk staff(147)
Quiet & comfortable(108)
Many amenities(67)
Relaxing hot springs(57)
Convenient parking(44)
Delicious breakfast(36)
Garden view(19)
Negative reviews(31)
Matthew James
Superior Room (2 beds)
Stayed in Dec 2024
Couples
2 review
4.7/5
Amazing
Posted on Jan 1, 2025
Great hotel for a spa break. Rooms very clean. Rooms come complete with a desk and huge tv and all laptop connections you could want. Usb, Hdmi, various Chinese and European plugs. Rooms have both a shower and a bath. The rubber ergonomic pillow was great. Natural hot springs in the same building. Area is a bit away from the hustle and bustle of the city. You can walk along the river, and there are plenty of cafes and restaurants within walking distance.
Response from Property: Dear Guest: Hello! The best advertisement is the recommendation from customers. We are honored that our products and services have gained your recognition. However we know that there is still a gap between our current performance and your expectations. We will continue to strive for improvement! We look forward to providing you with a experience on your next visit. We wish you all the best and hope you have a happy every day!
Show More
MARCEL FRANSISCUS P
Superior Double Room
Stayed in Dec 2024
Business travelers
1 review
3.2/5
Posted on Dec 10, 2024
This hotel I visited often beforeTgat time it was the Crown Plazza hotel.Today it has nothing to do any longer and nothing compares the previous high standard Crown Plazza any more.Lucky I speak some mandarin but I warn guest from abroad there is nobody who can speak English. To be Honest, To compare with Chinese hotels it is to expensive.Breakfast is at the poor side.Today you are better off in a hotel like Home Inn plus (ru Jua) for way less money and cleaner (also chinese speaking only
Response from Property: Dear guest, we are deeply sorry to see your review. The hotel was renovated and upgraded in 2019, and then the room bedding, carpets, curtains, sofas, hairdryers, toiletries, etc. will be replaced and upgraded again in 2023. From the hotel opening to Now, it has been a long time, but we are still innovating and reforming, hoping to maintain the Chinese style charm of the hotel and make more friends like it, so we have been constantly optimizing according to the original appearance of the hotel. On the basis of the original facilities, not only the above items were replaced, but also the 100-inch full LCD TV in the room was replaced, a dryer for small clothes was added, toiletries well-known in the international hotel industry, 24-hour butler service, 24 Hours of robot service, etc. The hotel is located in the main urban area, surrounded by greenery and the fragrance of birds and flowers. It has always adhered to the design look and feel of a garden style and enjoys a high-quality sleep experience. We take your mention of our breakfast issue very seriously. Ritz immediately communicated with the restaurant and made continuous adjustments to more than 40 dishes. Ritz would like to apologize to you again and thank you very much for your suggestions. , Liz believes that there is no end to service, and there is no end to improvement. We will continue to work hard and optimize to provide every guest with an extraordinary stay experience!
Show More
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
4 review
4.5/5
Great
Posted on Nov 12, 2024
Good hotel close to nan bin road next to the river Short walk to the riverside during the night Good service from hotel staff Xiao shi and Yang Yang
Response from Property: Dear guest: Hello! Thank you very much for your support of Long Liz! Liz is deeply sorry for not getting your 5-star review! We consistently adhere to the service principle of "Guest First", and everything is just to give "you" a satisfactory and comfortable stay experience. We will strive to do better and hope to provide you with something different the next time you stay. Great stay experience, looking forward to seeing you again!
Show More
Wei
Superior Double Room
Stayed in Oct 2024
Other
9 review
2.7/5
Posted on Nov 1, 2024
This hotel is clean and stylish, with a welcoming atmosphere. However, some aspects could be improved. The air conditioning in our room wasn’t effective, making it uncomfortably warm. Although the staff provided a portable air conditioner, it didn’t cool the room well and had an unpleasant odor. Additionally, our room was directly across from a restaurant, and the noise continued until midnight, which made it hard to relax.
Response from Property: Dear guest, hello! Thank you for choosingto stay at the Long Ritz Hotel and takingthe time to share your stay with us. Thereis a large temperature difference betweenday and night in the city, for the health ofeach guest, the hotel has limited theminimum and maximum temperature ofthe central air conditioning, l am verysorry that it does not meet yourrequirements. After arriving at the hotel,the hotel has carefully arranged the roomtype with the best scenery for you. Fromthe window, you can see a quiet rockerywith abundant green plants.In additionour Windows are double-laver isolationglass, sound insulation effect is goodreceived your feedback, we haveimmediately communicated with thebusiness hours and noise interference, wecherish your every word of sound advice.am very sorry that l did not make yousatisfied, and hope to invite you to experience again in the near future and provide you with better service!
Show More
Wei
Superior Double Room
Stayed in Oct 2024
Travel with friends
9 review
3.0/5
Posted on Nov 1, 2024
Nice hotel. Clean, and stylish. However, the facilities need some work. The air conditioner didn't really work and the roomw as very hot. We were provided with a portable air-conditioner but it didn't help and it also made the room smell bad.
Response from Property: Dear guest, hello! Thank you for choosingto stay at the Long Ritz Hotel and takingthe time to share your stay with us. Thereis a large temperature difference betweenday and night in the city, for the health ofeach guest, the hotel has limited theminimum and maximum temperature ofthe central air conditioning, l am verysorry that it does not meet yourrequirements. After arriving at the hotel,the hotel has carefully arranged the roomtype with the best scenery for you. Fromthe window, you can see a quiet rockerywith abundant green plants.In additionour Windows are double-laver isolationglass, sound insulation effect is goodreceived your feedback, we haveimmediately communicated with thebusiness hours and noise interference, wecherish your every word of sound advice.am very sorry that l did not make yousatisfied, and hope to invite you to experience again in the near future and provide you with better service!
Show More
Guest User
Superior Room (2 beds)
Stayed in May 2024
Business travelers
2 review
3.7/5
Posted on May 26, 2024
Pros: - Good hot springs - Nice bath tub Cons: -Gym was poorly maintained, treadmills were unused - Air cons were off in the lobby
Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing. We are sorry for the inconvenience caused to you. We have currently carried out a comprehensive inspection of the gym and maintained and inspected the equipment to ensure that it can be used normally. The air conditioning is turned on in the lobby. , it may be because the floor ceiling is too high and the temperature cannot be lowered in time. Thank you for your suggestions. The hotel welcomes and cherishes every sound opinion you have. I wish you a happy life and good health, and all the hotel staff look forward to your visit again.
Show More
Guest User
Superior Double Room
Stayed in May 2023
Solo travelers
15 review
4.0/5
Very Good
Posted on Aug 6, 2023
They gave me a room for a smoker. I asked them to change it, and they changed it for me to a better room with a balcony and no smell of smoking. Generally the hotels in a nice place near Shopping and the staff offer a friendly. 
Response from Property: Dear guest, thank you very much for staying at this hotel. We will work even harder to provide you with better service. We look forward to your next visit and wish you a happy life!
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Very good😀
Response from Property: 尊敬的賓客:您好!感謝您對朗麗茲酒店的鼓勵與推薦!金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,我們不會讓您失望的!祝: 萬事如意!
Guest User
Superior Double Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 19, 2025
The hotel is very elegantly decorated, the rooms are spacious, and it is very close to Jiefangbei. It only takes ten minutes by taxi. It is convenient to travel, and parking is free. You can soak in the hot spring next to it. All rooms have full floor-to-ceiling windows, good lighting, and the rooms are quiet. I had a very satisfactory rest. The service staff Qiuqiu and Xiaoguo have a good attitude and are considerate and thoughtful.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Chongqing Royal Plaza Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Show More
Pingguo🍎meimei
Superior Double Room
Stayed in Dec 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jan 3, 2025
The hotel is located in the Haitang Xiaoyue Hot Spring Resort. I like the hot springs here very much. It is very comfortable to soak in. The overall environment is very grand and clean, and the space is large. It looks very good and comfortable to live in. There are gyms, yoga rooms, etc., and the facilities are very complete. It is also only a 15-minute drive from Jiefangbei Hongyadong, which is very convenient for travel
Original TextTranslated by Google
6/12
Response from Property: Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, and we can create more perfect services for you.
Show More
Gufengjinhuang
Superior Room (2 beds)
Stayed in Jan 2025
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jan 16, 2025
The hotel is surrounded by beautiful surroundings. The rooms are comfortable. There is a small refrigerator, a small towel, and a safe in the room. The lobby is spacious and bright 😋 Next to it is a hot spring. I choose this hotel every time I come here. It is also close to the scenic spot. The starting price for taxis is worth recommending to friends all over the country. Recommended👍
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是 我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,期 待下一次的出行,我們能為您創造更加完美服務。
Guest User
Superior Double Room
Stayed in Jan 2025
Couples
6 review
5.0/5
Outstanding
Posted on Jan 16, 2025
The room is very good. Nanbin Road is right outside the door. It is also very close to Xiahaoli. The hotel facilities are complete. The yoga room afternoon tea is very comfortable. The overall hygiene is also very good. You can enjoy the scenery in the room
Original TextTranslated by Google
Response from Property: 尊敬的賓尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是 我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,期 待下一次的出行,我們能為您創造更加完美服務。客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Superior Double Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 9, 2025
The hotel has convenient parking. There is always a spot. Parking is free. Nanbin Road is right outside the door. It is very convenient for shopping at night. The bed in the standard room is very wide. It is very suitable for traveling with children. Not to mention the hot spring. It is in the same building. You can go directly to the hot spring without leaving the hotel. The breakfast is a buffet breakfast. The variety is not bad. There are fruits, coffee, noodles, and wontons. The taste is very good. Yunduo Yuanyuan has good service. I must come again next time. Recommended for people who are suitable for tourism and business trips
Show More
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是 我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,期 待下一次的出行,我們能為您創造更加完美服務。
sayori2333
Superior Double Room
Stayed in Jan 2025
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The environment is very good, the room is spacious, the hygiene is ok, clean and tidy, the facilities are very complete, and there is a buffet breakfast. It is very convenient to go to Nanbin Road!
Original TextTranslated by Google
6/7
Response from Property: Dear guest, hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay. We are honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you! Dear guest, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey! Thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Show More
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Travel with friends
4 review
0.5/5
Posted on Jan 3, 2025
Very poor experience at this hotel. 1. The toilet is very short and it is very difficult to sit down and stand up. 2. Bottled warm water can be provided at the front desk, but the guest is not asked if he or she needs it or stated that it is provided. And the warm water is not hot enough compared to other hotels. 3. The bathroom is leaking and the water temperature is hot and cold. There are hot and cold water switches, so you need to adjust the hot and cold water every time. 4. There is no night light in the room. If you turn on the bathroom light, it will shine on the bed and make you unable to sleep. The small desk lamp in the room is very bright. 5. There are many small holes in the curtains. What makes us most speechless is that the room card needs to be refreshed at the front desk at noon every day, otherwise the door cannot be opened. But no staff member explained this. It leads to going downstairs and going up again, which is so inhumane.
Show More
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!很抱歉沒有給您帶來良好的入住體驗~從您步入朗麗茲的那一刻開始您就是我們的家人,我們希望用自己的貼心給您家人般的照料。很遺憾...未能第一時間瞭解到您入住期間的不便,麗茲非常慚愧!關於您提到的馬桶矮的問題,咱們酒店馬桶是嚴格按照正常人體工學的統一標準購買及配置的科勒品牌馬桶,不知是否您身高較高,起身稍微吃力一些;酒店大廳及前台都有茶水及紅糖薑茶可供飲用,入住時咱們前台妹妹都會主動奉茶呢,客人離店也會主動詢問是否需要攜帶温水出行,水温在45℃左右,以便所有客人均可直接飲用哦~~您提到的淋浴間熱水問題,確實給您抱歉,咱們冷熱水開關都是獨立分開需要手動調整的,也是為了方便客人根據體感所需温度進行調控,再者由於咱們每個房間都配備了浴缸,為了提高顧客的泡浴體驗,水温相對較高一些,當然都是可以調控的呢~房間的夜燈在牀頭櫃下方,您提出問題後咱們已立即通知酒店工程經理現場查看,對夜燈的靈敏度再次做了改善~最後您提到的房卡問題,麗茲現已經聯繫門鎖專業工作人員,對每天的房卡截止失效時間進行了更改,至第二天下午14:00,對此給您帶來的不便,麗茲深表歉意~~非常感謝您與我們分享了您的入住感受並給我們的工作提出了寶貴的意見和建議!我們已經及時作出改進,此次沒能給您留下完美回憶,期待下次能夠全都補上,我們在努力,期待您見證!祝:一切順利!
Show More
Show More