Atour Hotel Reviews
Atour Hotel
No.19 Hanyu Road, Shapingba District, Chongqing, ChinaView Hotel Details
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Atour Hotel Guest Reviews
4.9/5
Perfect
2080 review
Verified reviewsLocation4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(2080)
Positive reviews(2064)
Reviews with photos/video(156)
Delicious breakfast(198)
Friendly front desk staff(164)
Quiet & comfortable(141)
Perfect for business trips(47)
Great air circulation(47)
Clean bathrooms(27)
Close to train station(24)
Nice elevator(23)
Negative reviews(9)
Iris P.
Superior Double Room
Stayed in 2023年5月
Couples
7 review
Outstanding
Posted on 2023年5月30日
Nice hotel in Chongqing. They had free laundry and good customer service. Near a mall, food, a metro stop and many bus stops.
Guest User
Elegant Room
Stayed in 2023年5月
Family
1 review
Outstanding
Posted on 2023年5月31日
Very good breakfast and accommodation
The staff were awesome!
Guest User
Superior Room (2 beds)
Stayed in 2022年2月
Business travelers
3 review
Outstanding
Posted on 2022年2月21日
haohaohaohao
Guest User
Elegant Room
Stayed in 2024年6月
Business travelers
43 review
Posted on 2024年6月7日
There are so many Atours across the country, and I have stayed in dozens of them, large and small, and I have to stay there for more than 200 days a year. However, I am still quite disappointed with this Atour, because the two days I stayed at were during the college entrance examination season. The house price fluctuates. The traffic in the rooms facing the street at night and in the morning is so noisy that it can cause insomnia. If you have poor sleep quality, don't consider it. I needed to wash and dry clothes during my stay, and I was in a hurry to go out. The front desk informed me that staff would fetch the laundry room and patrol it. I also specially wrote a label, but when I came back in the evening, I didn't see the clothes... I was a little speechless. When I ordered takeout at noon the next day, the delivery person called and said it had been delivered. Twenty minutes later, no one had delivered it, so I had to pick it up myself. But there are still some remarkable things. After the suggestions I made before, the hotel also attaches great importance to it. The front desk is very enthusiastic when I come back from work every day. The lady in the room is also very polite and proactively asks me what I need. Tell her directly if you want to add something. There are homemade summer drinks in the hotel lobby, which are great for the weather in Chongqing. There are also some small items, such as sunscreen spray, anti-itch ointment, toilet water, etc. All of them can be used directly, and they are still very thoughtful. In short, I still hope that Atour Hotel can do better and better and learn from each other's strengths!
Original TextTranslated by Google
Response from Property: Thank you for choosing our Atour Hotel and taking the time to provide us with feedback. We value your opinions and suggestions very much as they are valuable opportunities for us to improve and enhance the quality of our services. Regarding the price fluctuations you mentioned, we understand that this has caused you inconvenience. During the college entrance examination period, due to the increased demand from candidates and parents of surrounding schools, housing prices may indeed fluctuate. We will further cooperate with booking platforms to provide more transparent and stable price strategies to better meet your needs. We are deeply sorry about the noise issue. We understand that noise has a direct impact on the quality of your sleep. We are already working to enhance the soundproofing facilities and plan to further improve the room structure in the future to reduce the impact of noise on guests. At the same time, we will also pay special attention to the noise in rooms facing the street during the college entrance examination period to provide guests with a more comfortable rest environment. We are very sorry for the laundry service issues you mentioned. We have trained relevant staff to ensure that they provide services in strict accordance with standard operating procedures. At the same time, we will also strengthen internal training to improve employees' service awareness and efficiency. Finally, we thank you very much for your affirmation. We have been committed to providing guests with warm and thoughtful service and paying attention to details and quality in guest room supplies. Seeing that you are satisfied with our services and the summer drinks and small items provided in the lobby, we will continue to work hard to provide guests with more high-quality and considerate services. Thanks again for your feedback and support. We will continue to improve and progress and look forward to your next visit!
Guest User
Elegant Room
Stayed in 2024年5月
Couples
3 review
Outstanding
Posted on 2024年5月6日
The hotel is right at the back door of No. 1 Middle School, and it is convenient to go anywhere. It's a pity that we only have one day and can only stay for one night. We ate a lot of delicious food nearby. There are too many delicious places near Chongqing University, and we couldn't eat them all. The hotel is very comfortable to stay in, and it is very quiet to sleep at night. The room is quite large, and the facilities are quite new. The Atour brand is trustworthy. Environment: I forgot to take a photo of the hotel room. In fact, the picture is very consistent with the actual stay.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of Duoer. This is what we should do. We are not omnipotent, but we will try our best. Duoer strives to do every detail well, so that every stay of every user is like going home, making you feel safer and more comfortable. We look forward to meeting you again!
Guest User
Superior Double Room
Stayed in 2024年5月
Family
5 review
Outstanding
Posted on 2024年5月4日
I booked a superior king-size bed room on Ctrip. Considering that it was the May Day holiday, I didn't have too many expectations for the room at first. When I checked in, the front desk reception was enthusiastic, answered questions carefully, and gave the children local specialties and small toys. There is also a reading space in the lobby, so people can swim in the ocean of knowledge when they are bored. Entering the room, I felt satisfied at first glance. Unlike many hotels that have a large area but a small actual area, the room of Atour Hotel is indeed large and the hygiene is also very good. There is also a small refrigerator in the room with a full range of beverages. Because we arrived early, the front desk arranged a room for us in the direction of the school, which was very quiet during the holiday. The bed was very comfortable. If you need to add something, call the front desk and the robot will deliver it quickly. In addition, the elevator exit is full of mineral water, and the drinking water is always enough. In addition, there is lemon tea in the lobby. The breakfast included in the room is also very rich, and there are small noodles with local characteristics of Chongqing. Overall, this is a very good stay experience!
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of Duoer. This is what we should do. We are not omnipotent, but we will try our best. Duoer strives to do every detail well, so that every stay of every user is like going home, making you feel safer and more comfortable. We look forward to meeting you again!
Guest User
Superior Room (2 beds)
Stayed in 2024年2月
Family
3 review
Outstanding
Posted on 2024年2月20日
Facilities: Complete facilities
Sanitation: Clean and tidy
Environment: Elegant and comfortable
Service: Humanized management and service, I will order the Atour brand again in the future
Original TextTranslated by Google
6/16
Response from Property: Thank you sincerely for your praise of Duoer and your recognition of our partners. Atour is the first humanistic hotel in China. We advocate neighborhood service and bring you a healthy lifestyle of "natural, fresh, warm and simple". We always put service first and hope that every guest can have a good accommodation experience!
Anonymous User
Elegant Room
Stayed in 2024年3月
Business travelers
4 review
Outstanding
Posted on 2024年3月29日
It was my first time to take an exam in Chongqing. When I first arrived, it was already dark and raining. Everything was so strange. But everything I encountered in Atour was very heartwarming. The reception girl was professional and considerate. I could feel that she cared about the guests from the bottom of her heart and often got my thoughts without me having to express much. She also kindly reminded me that I could get a membership card (I had stayed at Atour in Shanghai before and did not receive a similar reminder. But maybe the regulations in different cities are different). The guy was also very friendly and natural in communication. He was very professional in checking in, solving problems, etc.
The room layout is reasonable, the bedding is clean, the lighting is soft, the furniture and small items are easy to use, and it is also equipped with beautiful tea sets... In general, the experience is okay. If I must make some suggestions, the lighting on the desk is relatively cold and dim, and the hangers are still the old-fashioned wooden hangers, which may be more suitable for hanging formal clothes, but not really suitable for hanging girls' delicate and simple clothes.
The bathroom is simple and clean, and the smell of the bath products is also elegant and pleasant.
Finally, I like the breakfast in the restaurant. There are fresh shrimps that I love to eat. It's great!
I just forgot to take pictures. The only one I saved was breakfast~
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation! ~Hehehe (*^▽^*), thank you for choosing Atour among many hotels. Atour is also very happy~ I am satisfied with Atour's service. Atour will not be proud. I will work hard to get your affirmation in other aspects next time. I look forward to meeting you again~
Guest User
Elegant Room
Stayed in 2024年3月
Business travelers
8 review
Outstanding
Posted on 2024年3月21日
It is very close to the Shapingba Campus of Chongqing University. The environment is good and not far from the subway station. The room facilities are also good. The service is very good. I will continue to cooperate with you next time. The late check-out is very good and solves the problem of not arriving in time.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation! ~Hehehe (*^▽^*), thank you for choosing Atour among many hotels. Atour is also very happy~ I am satisfied with Atour's service. Atour will not be proud. I will work hard to get your affirmation in other aspects next time. I look forward to meeting you again~
Minsidemeilirensheng
Elegant Room
Stayed in 2024年3月
Business travelers
4 review
Outstanding
Posted on 2024年3月19日
I found this hotel temporarily for a business trip. It was very clean and warm. The front desk service was very attentive and they even gave me a bottle of heated mineral water.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation! ~Hehehehe (*^▽^*), thanks to the host for choosing Atour among many hotels, Duo'er is also very happy~ The host is satisfied with Duo'er's service, and Duo'er will not be proud and will work hard for it. Next time, I can get my approval for other aspects, and I look forward to meeting you again~
Guest User
Elegant Room
Stayed in 2024年3月
Couples
33 review
Outstanding
Posted on 2024年3月17日
Very nice, the room is quiet and, importantly, the pillows are very comfortable! Of course, there is also the essential heated dock to give you the best experience for your buttocks in the early morning
Original TextTranslated by Google
Response from Property: Hahaha, we are very happy to receive the five-point praise from the customer. We will keep working hard to continuously improve ourselves. Everything the customer cares about is not a trivial matter to Atour. Duoer hopes that the customer can eat well, drink well, sleep well and play well in Atour. Duoer looks forward to meeting you next time. I wish you good work and happiness every day!
Guest User
Superior Room (2 beds)
Stayed in 2024年2月
Family
2 review
Outstanding
Posted on 2024年2月9日
Hygiene: Very clean Service: Very considerate and they served tea as soon as we arrived, greeted us warmly, and provided hot water. Facilities: Good, especially the robot food delivery is very fast. The hotel is close to Chongqing No. 1 Middle School, and the transportation is very convenient. It is very close to the Three Gorges Square on foot, which is only a few minutes away. The key is that you can also drink Cha Yan Yue Se! You can get a taxi when you go out, and it is very close to Ciqikou. I stayed for a few nights and the starting price to Shapingba High-speed Railway Station. The parking lot is also very large. The hotel parking lot has two floors, which is very good and completely enough for parking. The manual lifting barrier of the parking lot is also very safe. The hotel also has free underground parking and charging piles. The parking lot is very conveniently next to the hotel. There is no odor in the room. The service is also great. Recommended
Original TextTranslated by Google
Response from Property: Thank you for choosing Atour and trusting Atour, and sharing your stay experience with everyone. We will continue to create a wonderful stay experience for every guest. Atour Hotel is a new hotel full of youthful vitality, showing the charm of humanistic hotels to guests with a simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for us at Atour, and we will also serve every family member attentively, and look forward to meeting you next time~~~
Guest User
Superior Room (2 beds)
Stayed in 2024年2月
Solo travelers
7 review
Outstanding
Posted on 2024年2月2日
The room was neat and clean, and the stay was very comfortable. The service attitude of the front desk staff was very good. There are many shopping and eating places nearby. I will stay in this hotel next time I come to Chongqing👍👍👍
Original TextTranslated by Google
Response from Property: Thank you sincerely for your praise of Duoer and your recognition of our partners. Atour is the first humanistic hotel in China. We advocate neighborhood service and bring you a healthy lifestyle of "natural, fresh, warm and simple". We always put service first and hope that every guest can have a good accommodation experience!
Duolamiaomiaomiao
Superior Room (2 beds)
Stayed in 2024年1月
Family
13 review
Outstanding
Posted on 2024年2月1日
The service attitude is super good 👍👍👍👏🏻👏🏻👏🏻 Arrived late at night, warmly welcomed, and served a cup of sweet warm tea, it really feels like home! Upgraded to a room with a good view on the ninth floor, with a private parking lot for convenient parking 🅿️ There are robots 🤖 Efficient service 😃 Sincerely recommend, five-star praise!
Original TextTranslated by Google
Response from Property: Hehe, thank you very much for the five-star praise! At Atour, we provide you with high-quality guest room products and facilities, meticulous and warm service so that you can feel the warmth of home during the long journey. Coming to Atour is like coming home ~ With your constant company, Atour will surely get better and better. I hope that every stay will bring you a different stay experience! Atour is here to await your arrival, see you there!
Guest User
Superior Room (2 beds)
Stayed in 2024年1月
Family
35 review
Outstanding
Posted on 2024年1月21日
I often stay in this hotel. The environment and details are very good. The front desk is very considerate. The Chongqing noodles next door are recommended by my friends and they say they are delicious. It is also very close to the hotel, just one minute's walk away.
Original TextTranslated by Google
Response from Property: Thank you sincerely for your praise of Duoer and your recognition of our partners. Atour is the first humanistic hotel in China. We advocate neighborhood service and bring you a healthy lifestyle of "natural, fresh, warm and simple". We always put service first and hope that every guest can have a good accommodation experience!