Vienna International Hotel (Chongqing Yuanyang Garden Expo) Reviews

Response from Property: Dear guest, we are very sorry to have brought you an unpleasant stay experience. Hygiene has always been a user experience issue that our hotel pays more attention to. We change all bedding and in-room toiletries and bathing supplies for each guest. Please During your stay at the hotel, if you have any questions about the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. At the same time, we will strengthen the improvement of hotel facilities and service quality. We look forward to your next visit and wish you a happy life!

Response from Property: Dear guest, hello! I am very sorry for causing you an unpleasant experience. Xiaowei is filled with guilt and regret. I am really sorry. We have recorded your feedback and immediately reported it to the relevant departments. The relevant departments also immediately invested in the investigation, trained the employees of the relevant departments, and optimized the hotel system settings and employee service quality. At the same time, we will also Deal with employees with poor service attitude seriously. In addition, we have included this item in our daily rectification projects and will provide professional training to waiters to improve service quality. Xiaowei deeply regrets that we have brought you a bad experience. We hope that you will not worry about this matter. We hope that you can come again next time. We hope that you can see our improvements and improvements when you come next time. Finally, Xiaowei wishes you a happy life and all the best! If you have more detailed comments, please contact us, thank you very much for your support!

Response from Property: Dear distinguished guest, hello! Xiaowei sincerely apologizes to you for your bad check-in experience. It was our negligence in our work that caused the problem with the hotel room door lock and failed to solve it for you in time. We have recorded your feedback and immediately reported it to the relevant departments. The relevant departments also immediately invested in the investigation, trained the employees of the relevant departments, and optimized the hotel system settings and employee service quality. At the same time, we will also Deal with employees with poor service attitude seriously. Xiaowei deeply regrets that we have brought you a bad experience. We hope that you will not worry about this matter. We hope that you can come again next time. We hope that you can see our improvements and improvements when you come next time. Finally, Xiaowei wishes you a happy life and all the best!

Response from Property: Hello, the hotel once again advises that malicious negative reviews are not advisable. If you are a travel companion, you should not spend so much time to lower the reputation of the store. To be fair, it is impossible to install surveillance cameras in the room. It is even said that the hotel has daily, weekly, and daily We are still checking the monitoring in the room every month to effectively protect the privacy of each customer. Only the corridor monitoring is installed reasonably and legally to ensure the safety of each customer. Please do not distort the facts. The room will be cleaned from 15:25 to 15:25. It ended at 53 minutes. There were still people in the room during the cleaning. Even after the cleaning, you went in and out of the room many times. It was not until early in the morning that you reported that you were not cleaned to continue your stay. After receiving the feedback, we accepted the feedback as soon as possible and proposed to coordinate a new room immediately. You are holding a camera in your hand to take a video of a colleague at the front desk, and you are asking for a refund. If the requirements are not met, you are specifically placing an order with Ctrip to leave a negative review. What is the implication?