Yitel Hotel

Yitel Hotel Reviews

Yitel Hotel

No. 186 Huigong Road, Nan'an District, Chongqing, ChinaView Hotel Details
Yitel Hotel
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Yitel Hotel Guest Reviews

4.7/5
Outstanding
560 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(560)
Positive reviews(544)
Reviews with photos/video(63)
Classy environment(64)
Easy to get around(51)
Convenient for shopping(38)
Awesome amenities(27)
Quiet & comfortable(25)
Delicious breakfast(25)
Friendly front desk staff(25)
Close to metro(8)
Negative reviews(16)
Kee Cheng
Double Room
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 12, 2024
Room - clean room, spacious, comfortable bed, strong shower pressure with easy control hot/cold. Breakfast - can forgo. Typical chinese style breakfast. First time have to fry my own sunny side egg. Location - very good with many eateries and shopping. Local market just beside. Service - very good
Response from Property: Dear Guest: Hello! Thank you very much for staying at Chongqing Wanda Plaza Light Rail station and sharing your experience. We are very sorry that we did not receive your 5-star review. We will continue to work hard to improve ourselves, i hope you can continue to choose Xiao Yi next time, together to witness Xiao Yi's growth and change, I wish you a happy life! General manager Susie
Guest User
Superior Room (2 Beds)
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 3, 2024
I came to Chongqing for three days and booked three different hotels. The third one was Yitel. After comparing them, the three hotels were of similar price. Yitel had the best value for money, comfort and experience. First of all, the hotel is in a good location. There are commercial streets and snack streets downstairs, and it is convenient to go anywhere. Second, the hotel has good hardware and sanitary conditions. Third, it is an old brand hotel, which is reassuring. I heard that it is of the same brand as Atour, but more cost-effective than Atour. Overall, it is good and can be added to my first choice of hotel for my next trip to Chongqing.
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Response from Property: Dear guest: Hello! Thank you for your high recognition and trust in Xiaoyi. We have always been here with you through thick and thin. Your company is the most lasting confession. We will never let you down and will repay your love with the best products and services. Thank you for your support and welcome you and your family to visit again! - Hotel General Manager Susie
Guest User
Business Double Room
Stayed in Apr 2024
Business travelers
22 review
1.0/5
Posted on Apr 24, 2024
The transportation is really inconvenient. There is no place to take a taxi, and you can't get in. It costs 50 yuan to borrow an umbrella. They don't trust guests at all. The service attitude is extremely poor. The front desk will review your order. After reviewing your ID card, they must check your mobile phone information. They say it is an impersonation? Nonsense! The 70-year-old guest had to wait for the waiter to get the cart stuck on the first floor (opposite the front desk) for a long time. He had to wait for the waiter to go to the laundry room before the elevator returned to the first floor. I fought with the 70-year-old guest and the waiter for the elevator. They were in a mess and suffered the humiliation! It was raining heavily. The guest waited for the car. The first time the guest didn't know that the surrounding area was nearly 500 meters and could not stop at all, but the front desk didn't care at all, but scolded loudly: Hey, hey, hey! Are you from 1201? Are you? Are you still coming back to stay? It's strange. I paid for two days of room and only stayed for one day. Do you want to drive the guests away? ! It doesn't matter when it rains heavily, but you care after paying: tell the front desk whether you stay or not! Where does your front desk girl get the power to drive away the guests who have checked in? I am a native Chongqing native, but I went to work outside Chongqing in 1985. I just can't understand why Chongqing "girls" are so powerful. The girl at the front desk not only illegally checked our mobile phone information, but also ignored us and took photos with a pair of pants. What does that mean? What does that mean? Now you have changed another girl to chase customers away. Is Heyi really like this? In a municipality? Heyi is no longer in business? Finally, I would like to state that what I uploaded are the beautiful night views of my hometown Chongqing. I hope people all over the world will come to Chongqing to play! I believe you will be satisfied with most of the services. If there are a few bad ones like "Heyi", but they have improved, innovated, and been considerate under the supervision of the people, you will be more satisfied!!!
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Response from Property: Dear guest: Hello! Thank you very much for staying at Yitel Hotel. We are sorry that this stay brought you a bad experience! Because the branch is in the pedestrian street, cars cannot drive in, but the branch is only 2-3 minutes' walk from the taxi place. The branch charges a 50 yuan deposit for umbrella rental, and the deposit will be returned to you when you return the umbrella; Regarding the identity verification problem you mentioned, it is because there are cases of the same name and surname, which the branch has encountered before. In order to avoid opening the wrong room, you need to show the order for verification; when you arrived at the elevator, the room attendant just came down from the upstairs to the -2 floor. When you entered the elevator, the attendant reminded you to wait a moment because the elevator was going down, and you couldn't go upstairs immediately after entering; on the first day, when you checked in, you told the front desk that you would only stay for one night, so when you saw you go out the next day, the front desk asked in advance whether you would extend your stay to avoid calling you later to disturb you; regarding what you said about the front desk not checking you in as soon as possible when you arrived at the front desk, and going to do other things, the branch will immediately train the front desk attendants to make immediate rectifications and improve the service quality; during the whole process, the branch did not pay attention to your check-in experience in time, Xiaoyi is deeply sorry, and in the days to come, Xiaoyi will seriously reflect on finding his own shortcomings and correct them in time. Thank you again for your stay. I wish you a happy life and smooth work! ————Susie, General Manager of the hotel
Anonymous User
Guestroom (2 Beds)
Stayed in Apr 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Apr 18, 2024
The location is very good, just near the Gongmao subway station, with a pedestrian street downstairs, the room is very clean, and the breakfast is very good. It is in the same building as Home Inn, and the front desk service is very enthusiastic.
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Response from Property: Xiaoyi is always here, as your guide on the journey, and will show you the way no matter where you are going. When you come to Heyi, we are like a family. Please take care of us in the future. Please believe that whether you are on a business trip or a trip, Heyi must be your best choice! ——————Susie, General Manager of the Hotel
Guest User
Business Double Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The hotel has a superior geographical location and convenient transportation. It is very close to various attractions and commercial areas. It has complete facilities and is hygienic
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Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a comfortable experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time. I wish you a happy life! —————————Susie, General Manager of the hotel
Guest User
Superior Room (2 Beds)
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 24, 2024
The environment is clean and tidy, the room is spacious and well-equipped, the service is considerate and meticulous, I will come again next time
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6/7
Response from Property: Dear guest: Hello! Thank you for your comments on the hotel. Your satisfaction is what we have been pursuing. Thank you for your support and recognition. We will continue to work hard to do better! To provide a safer and more comfortable accommodation environment for more families away from home, all the hotel staff look forward to your visit again and wish you and your family everything goes well and happiness! ————Susie, General Manager of the hotel
Guest User
Business Double Room
Stayed in Mar 2024
Friends
4 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Facilities: Complete, pillows are very important. Hygiene: Clean and neat, the waiter is still cleaning after get off work. Environment: Very convenient, Wanda Plaza is downstairs. Service: Breakfast is very rich, buffet.
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Response from Property: I have confirmed my eye contact and I have met the right person. Haha, time is fleeting. Thank you for meeting me. Fortunately, you are not one step earlier and I am not one step later. Thank you for your love. Xiaoyi is looking forward to meeting you again. - Susie, General Manager of the hotel
Guest User
Superior Room (2 Beds)
Stayed in Mar 2024
Couples
7 review
5.0/5
Outstanding
Posted on Mar 24, 2024
Friendly service, convenient location, there are hot pot restaurants and noodle shops nearby, and Wanda Plaza is also convenient for shopping
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Response from Property: Dear guest: Hello! Thank you for sharing your stay experience. We are very happy that the hotel can get your affirmation. At the same time, it also makes us work harder to provide better service. We once again welcome you to stay at the Yitel Hotel. Let us meet you unexpectedly in Chongqing~! I wish you a happy life! ——Susie, General Manager of the hotel
Xianmanyou
Guestroom (2 Beds)
Stayed in Mar 2024
Friends
3 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The hotel is located on a commercial street. It is busy during the day, but it is still very quiet when you fall asleep at night. The hygiene is also satisfactory. The interior is clean and tidy. The overall feeling is very good. The key is that the price is also reasonable. It is also close to famous attractions in Chongqing and has convenient transportation. I am very satisfied and will choose it again.
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Response from Property: Dear guests: Hello! Thank you for choosing Yitel Chongqing Nanping Wanda Light Rail Station Hotel. Providing you with convenient and high-quality services is what we should do. Considering the guests is our constant pursuit and goal. We will always maintain and make persistent efforts to make every guest feel at home. All the staff of Yitel Chongqing Nanping Wanda Light Rail Station Hotel sincerely look forward to your visit again. I wish you a smooth work and a happy life! ——Susie, Hotel Operations Manager
Guest User
Guestroom (2 Beds)
Stayed in Feb 2024
Friends
3 review
5.0/5
Outstanding
Posted on Feb 3, 2024
The room is very nice, the air conditioning is very powerful, the decoration of the hotel is quite new, the breakfast is OK, there are many kinds of food, the hotel is also very close to the comic exhibition, it is highly recommended
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Response from Property: Dear guest: Hello! Every encounter is cherished by us, and your satisfaction is our greatest pursuit. Today is also a happy day. Xiaoyi loves making friends and all beautiful things. Flowers bloom all year round, and we welcome guests with a smile. We will definitely keep working hard, make continuous progress, and do better! I sincerely look forward to meeting you again. ——Susie, Hotel Operations Manager
Anonymous User
Guestroom (2 Beds)
Stayed in Apr 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Stayed continuously, good reviews
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your high recognition and trust in Xiaoyi. We have always been here with you through thick and thin. Your company is the most lasting confession. We will never let you down and will repay your love with the best products and services. Thank you for your support and welcome you and your family to visit again! - Hotel General Manager Susie
Anonymous User
Double Room
Stayed in Nov 2023
Business travelers
4 review
4.0/5
Very Good
Posted on Nov 26, 2023
Good location, close to the light rail station, many shopping districts nearby, and the hotel is relatively clean
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at Yitel Chongqing Wanda Plaza Light Rail Station and sharing your stay experience. Xiaoyi is deeply sorry that this stay did not receive your 5-star praise. Xiaoyi will continue to work hard to improve itself. I hope you will continue to choose Xiaoyi next time and witness Xiaoyi's growth and change together. I wish you a happy life! ——Connie, Hotel Operations Manager
Guest User
Business Double Room
Stayed in Dec 2023
Other
1 review
5.0/5
Outstanding
Posted on Dec 28, 2023
The room is large, the hygiene is very good, and the service is warm
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for taking the time out of your busy schedule to give us a five-star rating. Thank you for your support of Xiaoyi. Xiaoyi is getting better and better because of your company. I hope you will continue to encourage Xiaoyi and let Xiaoyi get better and better on this road. I also hope that Heyi can become what you want. I look forward to meeting you next time and wish you a happy life! - Hotel General Manager Susie
Anonymous User
Guestroom (2 Beds)
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 4, 2023
The hotel room is clean and hygienic. It is ventilated during the day and cleaned in time every day. The waiters are very friendly!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. Your satisfaction is our constant pursuit. Thank you for your support and recognition of us. We will continue to work hard to do better! To provide a safer and more comfortable stay environment for more family members who are away from home, all the hotel staff look forward to your visit again and wish you and your family everything goes well and happiness! ——Connie, Hotel Operations Manager
Guest User
Business Double Room
Stayed in Oct 2023
Business travelers
15 review
5.0/5
Outstanding
Posted on Oct 18, 2023
The hotel is very good. It is very convenient in the pedestrian street. The bedding and rooms are very hygienic. The wireless network is very fast and the experience is very good.
Original TextTranslated by Google
Response from Property: There is a kind of acquaintance on the road, and there is a kind of acquaintance that has been sealed in my heart for a long time. But when I passed by, I opened the window, saw the scenery between each other, and ushered in the warmth of spring. Thank you for always being with us and we look forward to your next visit! ——Connie, Hotel Operations Manager