City Comfort Inn (Chongqing Southwest University Beibei Metro Station) Reviews

This is my first negative review, and I still feel very angry when I think about it. First of all, the window is in the hallway or corridor, which causes the air quality of the house to be extremely poor. There is a strong toilet smell as soon as you enter the door. Secondly, the price premium is serious. It is around 130 during normal times and 240➕ during the exam. Finally, the hotel front desk guy was not skilled in business (he made wrong orders during check-in and check-out, and was not familiar with the system...). When he checked in on 3.15, he couldn't open the hotel door when he got the room card (the activation was not successful), so he had to go back and activate it again. The lady at the front desk told me to check out at 2pm the next day (Ctrip also said 2pm) on March 16, 2016. I swiped my key card at around 11.50pm and couldn't get in. At this time, I received a call from the front desk guy: " This is to remind you that you should check out at 12 o’clock.” Isn’t the check-out time written on the order message? Your front desk can lock the room with just one operation on the computer. It takes time for us to go down and activate it. I originally booked a room for an exam, but the experience was extremely poor and really affected my mood. I really can’t believe this is a chain hotel. Can you train the staff first?

Very good, the service is very good, very enthusiastic, the room is clean, tidy and comfortable, the sanitation is very clean, mainly cost-effective, housing is convenient in the city, the first choice for Beibei is convenient city 👍

I booked a three-day stay for the postgraduate entrance examination. I applied for a membership card in order to upgrade the room. They said that they would arrange a business king room in advance. When I arrived, I found that the room was very small. I asked to change the room, but it was sold out. The front desk still changed it to a parent-child room for me, which was much bigger. Members said that they would provide breakfast, but I didn’t see it. I didn’t negotiate too much because I didn’t want to be affected by the exam. Secondly, I told the front desk in advance that I could delay check-out to 3 o’clock. The front desk said that this benefit cannot be used for Ctrip bookings and can only be used on the mini program. If I want to delay, it will be 20 yuan per hour. Later, when they saw that I was uneasy, they said that I could delay. If there is no membership benefit agreed in advance, then what’s the point of spending two hundred to apply for this card? And the toiletries of this hotel, let’s see if they are easy to use 😅

I forgot to take pictures. The location is very good, just near the subway station. The square is very lively, but the hotel is very quiet. There are many delicious foods nearby, parks, Wuyue Plaza, stadiums, and Jialing River. It's very comfortable to walk around

The service attitude is good, especially the lady at the front desk, she speaks gently, has a good attitude, and is beautiful 🤩. I will come again next time.

Very cost-effective, the room is clean

The hotel front desk service is very good, warm and thoughtful, and gave me a detailed introduction to the surrounding food, drink and entertainment. The room is clean and tidy, which is also the style I like. The room price is relatively affordable. It is worth recommending

The room is relatively clean and the decoration is relatively new, but it is upstairs in the commercial street and is still a bit noisy. However, it is a relatively suitable express hotel in Beibei! Keep supporting!

The window is an inner window, with no natural light. I stayed there for two days without any difference between day and night. Other things are OK. It is close to the subway station and supermarket. The dry pot restaurant on Jingning Road behind the hotel is good.

The double bed room I stayed in was clean and hygienic. The environment was good, not noisy, and the soundproofing was good. I would like to praise the service staff. They were very friendly and enthusiastic.

Good, the location is easy to find, the room is very bright, very satisfactory stay experience, high cost performance, very rich breakfast, free laundry, I came to Chongqing to play, I have a lot of luggage, the hotel waiter is very enthusiastic, saw that I have a lot of luggage, help me with it, very considerate, told us that we can call them if we have any problems 🌹

The room is quite nice and the service attitude is good

The hotel is in a good location, convenient for shopping and traveling, the breakfast is rich and nutritious, the hotel is hygienic and the service attitude is good. The only thing is that the quilt bed is not warm enough. It is a cost-effective hotel.

The hotel is clean, near the subway, available for foreign guests to reside.