GGuest UserThe room was very clean, the soundproofing was slightly worse, and the bathroom details were in place. The service attitude of the hotel is very good, and it is really responsible for treating customer needs.
(Video 1 is the room layout; Video 2 is the video recorded by the service staff to help find lost items after check-out)
Below is a letter of praise + thanks:
Praise and thank the aunt who cleaned room 805 on 8.29 and the sister at the front desk who helped find the lost items on 8.31 (WeChat shiitake mushroom cool)
The reasons for this are as follows:
On the 29th, the afternoon after checking out (8.30), I found that I couldn't find a coat. After confirming that I was not on my side, I felt that it should be on the bed of the room. I called the front desk of the hotel and asked, saying that I didn't see it in the room. Thinking about it, this coat has a very important meaning for yourself, it is best to find it back.
On the morning of the third day after check-out (8.31), I took a taxi to the hotel and explained the situation. The front desk was very cooperative to help adjust the monitoring (from the check-out to see the aunt entering and cleaning the end). After contacting the residents who booked the room on the same day, I went to the house to find it. I found the aunt who was responsible for cleaning on the 29th to ask about the situation. And went to see the lost items storage room and even the aunts' storage room. There was no result after a trip. The sister at the front desk said that after the residents checked out, I recorded a video to see if there was any in the mattress crack. Today (9.1) received the video and still didn't find the coat. Although the coat was not recovered in the end, the hotel's responsible attitude and response to customer needs were very touching. Sincerely thank the front desk sister.
In addition, on the day of check-out, the elevator power outage, I carried two suitcases with a large bag, the cleaning aunt who was responsible for cleaning that day took the initiative to help me carry the largest suitcase, we two took the stairs from the eighth floor to the first floor. The aunt is very simple and enthusiastic. The room is very clean, the sound insulation is slightly worse, and the bathroom details are in place. The service attitude of the hotel is very good, and it is really responsible for treating customer needs.
Below is a letter of praise + thanks:
Praise and thank the aunt who cleaned room 805 on 8.29 and the front desk sister who helped find the lost items in the morning on 8.31
The reasons for this are as follows:
On the 29th, the afternoon after checking out (8.30), I found that I couldn't find a coat. After confirming that I was not on my side, I felt that it should be on the bed of the room. I called the front desk of the hotel and asked, saying that I didn't see it in the room. Thinking about it, this coat has a very important meaning for yourself, it is best to find it back.
On the morning of the third day after check-out (8.31), I took a taxi to the hotel and explained the situation. The front desk was very cooperative to help adjust the monitoring (from the check-out to see the aunt entering and cleaning the end). After contacting the residents who booked the room on the same day, I went to the house to find it. I found the aunt who was responsible for cleaning on the 29th to ask about the situation. And went to see the lost items storage room and even the aunts' storage room. There was no result after a trip. The sister at the front desk said that after the residents checked out, I recorded a video to see if there was any in the mattress crack. Today (9.1) received the video and still didn't find the coat. Although the coat was not recovered in the end, the hotel's responsible attitude and response to customer needs were very touching. Sincerely thank the front desk sister.
In addition, on the day of check-out, the elevator power outage, I carried two suitcases with a big bag, the cleaning aunt who was responsible for cleaning that day took the initiative to help me carry the largest suitcase, the two of us took the stairs from the eighth floor to the first floor. The aunt is very simple and enthusiastic, and sincerely thank the aunt.
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