Latest Hotels Reviews for Chula Vista

Best Western Chula Vista/Otay Valley Hotel
3.7/5101 Reviews
I am very satisfied with the accommodations for my guests, friends and family at the Best Western in Otay Valley, Chula Vista. The Staff are very friendly and accommodating. They allowed us to switch rooms due to some mix up. Fortunately, I reserved 4 rooms so it's a matter of switching the names of occupants and since they are my family no big deal. The only issue that can be improved is a work space so if your roommate is already asleep you can work downstairs. The space is not private it just a space not even a small room. Also, the key in one of the rooms doesn't work well and they don't have enough people working the night shift. So while I am checking in my other guests, my other guest had to wait since only one person is working that night. Maybe, hire more people to work since this hotel is very busy. The location is right off the freeway so it is very convenient easy to find. It's next to a gas Station with a convenience store. Starbucks is walking distance so the location is great. The staff are all nice, Carmen, Cassandra and Daniel. I only talked to Albert once on the phone but they are very courteous and accommodating in person and on the phone. I would give them a ”5” for Service Excellent customer service.

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