Quality Inn Reviews

Response from Property: Dear Kevone, Thank you for letting us know about this concern of yours. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our reviews reflect the true image of our property and services. However, It is important to clarify that our primary commitment is to maintain a peaceful and hospitable environment for all our guests. Our representatives are welcoming and happy to help with any situation, whenever a guest requests. Should you have requested it, our staff would have definitely accommodated your requests right away. The Check In-time begins at 3:00pm, and early check-ins are subject to availability, due to peak summer time and San Diego being a tourist destination, early check-ins are unfortunately unavailable at this time. Forcing our staff and creating chaos in the lobby is not acceptable. Usage of intentionally blocking hotel room inventory by using a fraudulent credit card is a misdemeanor and against the hotel policies. Your reservation was flagged and marked as invalid by the website you booked it from because of such an event. Causing a ruckus and preventing other guests from staying is not something we appreciate as an aftermath. Calling other guests who are staying at the hotel who are complete strangers to your room without any context resulted in multiple complaints against your behavior and it's an unusual activity that is not in accordance with the hotel policies, further complicating our efforts to uphold a tranquil atmosphere. Moreover, inviting people to your room after the regular visiting hours without informing us is against the hotel policies and no exception can me made when there are multiple violations, We still allowed you to peacefully stay and although the stay amount is non-refundable according to the website policies you booked from, we still went ahead and refunded the remaining few days to make your stay pleasant. Despite these challenges, we made efforts to accommodate your stay in a manner that aligns with our commitment to guest satisfaction. We understand your dissatisfaction, however, we must stress that actions or statements perceived as threatening to our staff or guests cannot be tolerated. Our policies are in place to ensure the safety and comfort of all who visit our establishment. When you were informed about the hotel policies, your reaction with violent behavior was perceived as threatening to our peaceful staff. Upon your own admission, your explanations were insufficient to prove your innocence to the police because of validity and soundness to take such an action against you. We serve only the finest and best-in-class Full hot breakfast everyday with the following options: Scrambled Eggs, Sausages, Oatmeal, 7 oz Burrito, 5 oz Yogurt, Danish Bread/Pastry/Muffins, Bagels, Regular White bread, Whole wheat and grains bread, Whole milk, and Reduced fat Milk, Applesauce, Cream-cheese, Butter, Fruit & nut oats granola Bar, Mixed Fruit Juice,

Response from Property: Dear Mike Marchand, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. On behalf of our entire team, I would like to apologize for not exceeding your expectations. You came to the lobby to check-in at 12pm, yet the front desk agent checked-in for free by waiving your early check in fee. The check-in time is at 3 pm which is clearly written on your confirmation letter, but you were inconsiderate why the check-in time should be 3 pm!!! Additionally, on your reservation you deliberately placed guest information 1 adult & 2 children, but while check-in there were 3 adults & 2 children. Hotel still gave you a free upgrade with a pull out sofa bed suite room with 2 queen beds. Finally, you also checked out late at 12:30pm. After getting free early check-in at 12 pm, adding 2 extra adults for free, getting a free upgrade with a suite room & finally getting a late checkout for free we seem to have failed to satisfy your requests. We still apologize to you after providing all of these extra facilities for free. For educational purposes we would also like to inform you that your assessment about the eggs being powered is violently incorrect. We provide scrambled whole eggs and well-cooked sausages and fresh yogurt! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

Response from Property: It’s disheartening to hear about experiences like this. This should have been a relaxing and effortless getaway—I regret that was not the case. I hope you can accept my sincerest apologies for the inconvenience encountered during your stay. I completely understand your disappointment and would feel the same way in your position. I appreciate your feedback as we constantly work on improving the guest experience. I hope one day you can find it in your heart to return and allow us a second chance.

Response from Property: Dear Betty, Our representatives are welcoming and happy to help with any situation, whenever a guest requests, our staff definitely accommodates your requests. Our reviews reflect the true image of our property and services. However, your satisfaction is important to us and we will be evaluating the feedback you gave us by comparison and contrast analogy to implement the improvements to ensure we offer a better experience for our guests in the future. It is a good hotel practice to familiarize ourselves with the estimated time of arrival as the evening falls, to be as accommodating as possible by the means of diligent and effective communication, and establishing customer relations. It is irrelevant if others are not practicing it anymore at an economy level which shows disregard and lack of concern about the arriving guests, especially if the guest travel might be delayed for various reasons. Each Best Western Hotel is independently owned and operated. Every Hotel uses a different PMS, and if some hotels in a different location are loose on implementing their policies, it doesn't change the good and effective principles being followed at another Hotel. When a guest makes a reservation, all the critical hotel policies and offerings are displayed under their designated sections, which is expected to be gone through and understood by the guest from the perspective of the hotel. There is a $100.00 security deposit held on each room as indicated while booking. Also, as per the cancellation policies of the booking, as the first night is non-cancelable, therefore all the arrivals are automatically pre-authorized for the first night for each room. An authorization is not a charge, it's just a hold to ensure there is a valid mode of payment associated with the booking. However, the soundness of the mode of payment can only be attested when the mode of payment is verified in person as the information arriving is limited due to the encryption and privacy policies. The hotel is unaware of the card on file being under the same name as per the reservation as used by the guest while making the reservation, to prevent fraudulent use the mode of payment is verified during the check-in to ensure the appropriate use and prevent disputes. The final charge is only posted when the guest checks out upon inspection of the room's condition. The incidental or security deposit amount held on each reservation is only released during this time and the total amount is posted as a final actual charge. The Standard Release of Authorization and settlement of charges: It may take 3-5 business days for your financial institution to clear the Pending authorizations or convert them to the final charges based on their processing times. In some cases and International instances, it might take up to 7-10 business days. On the contrary, If the pre-authorization is reversed, you do not see it as a credit on your statement because it was not a charge, it was just an authorization