Sheraton Qiandao Lake Resort

Sheraton Qiandao Lake Resort Reviews

Sheraton Qiandao Lake Resort

Building 2, Qiandao Lake Holiday Apartment, North Xin'an Road, Chun'an, Zhejiang, 311700, ChinaView Hotel Details
Sheraton Qiandao Lake Resort
Sheraton Qiandao Lake ResortSheraton Qiandao Lake ResortSheraton Qiandao Lake Resort
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Sheraton Qiandao Lake Resort Guest Reviews

4.8/5
Excellent
3130 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3130)
Positive reviews(3074)
Reviews with photos/video(1239)
Secluded lake view(625)
Delicious breakfast(275)
Has play area for children(145)
Perfect for kids(129)
Great swimming pool(129)
Delicious buffet(54)
Negative reviews(56)
WeiKiat
Queen Room With Lake View
Stayed in Mei 2024
Family
8 review
4.5/5
Great
Posted on 13 Mei 2024
Room is very spacious and very comfortable. It has a wonderful balcony facing the lake. Great place to chill in the evening watching the sun set
Response from Property: 尊敬的賓客,非常感謝您選擇入住我們綠城千島湖喜來登度假酒店。很高興看見您對我們的喜愛與認可,希望這裏優美的環境及優質的服務讓您留下了美好的回憶。再次感謝,衷心期待您的再次光臨,祝您生活愉快!
Buzzer
Executive Lake-view Twin Room
Stayed in Jun 2023
Couples
9 review
5.0/5
Outstanding
Posted on 17 Jul 2023
Great view! Rich breakfast. The pressure of the shower was extraordinary. The room had a balcony, which was great in the late afternoon to enjoy the sunset and the silence of the lake.
Response from Property: Thank you for choosing the Sheraton Qian Dao Hu Hotel for your recent travels to Zhenjiang. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” We look forward to serving you again soon!
Ingo
Executive Lake-view Double Room
Stayed in Sep 2022
Couples
4 review
3.0/5
Posted on 18 Sep 2022
We book 2 nights an exclusive lake view room. The lounge 17F was very low in service, you get drinks and food between 5:30-7:30pm and loud music. On lake side the hotel did construction staring before 8am was very noisy and front desk did not care. They offered some chocolate, for compensation. The pool was dirty and freezing cold. The worst Sheraton I have been and I can not recommend.
Response from Property: Dear customer: Thank you for your stay and leave your valuable comments. We are very sorry for not meeting your needs. You can give us any feedback during your stay, we will serve you wholeheartedly, your comfortable stay is also our highest pursuit, and we look forward to seeing you again...
Yaprak
Sheraton Twin Room
Stayed in Ogo 2022
Family
1 review
4.0/5
Very Good
Posted on 18 Ogo 2022
We made our vacation with our 2 little girls. All things such as pools, playgrounds, meats are useful and effective for children. Especially the playground is free for the guests, very cute and enjoyable. The locations and foods was pretty good. But the outdoor swimming pool is closed at noon, it is strange for foreigners 😃 the indoor swimming pool is deeper but not so deeper than 1.5 mt, so pools are not enough for adults. Every evenings and nights, there is live music in the lobby. There are few workers who can speak English but they should be more.
Response from Property: Dear Distinguished Guest, we are so grateful for selecting Sheraton Qiandao Lake Resort. Really appreciate your positive comments and we are so pity that the Swimming pool business hours not serves you well. Sincerely Looking forward to your next visit.
Svetoslav
Sheraton King Room
Stayed in Okt 2023
Couples
15 review
4.7/5
Amazing
Posted on 21 Okt 2023
Nice and clean Good location
Response from Property: 尊敬的賓客,非常感謝您選擇入住我們綠城千島湖喜來登度假酒店。很抱歉在設施設備方面沒能達到您的期望值,希望酒店得天獨厚的地理環境為您的出行略添風采,期待您再次光臨我們綠城千島湖喜來登度假酒店,讓我們有機會為您創造新的美好回憶!
Guest User
Sheraton Twin Room
Stayed in Okt 2022
Family
2 review
5.0/5
Outstanding
Posted on 10 Okt 2022
Great place, very friendly and helpful stuff. People at reception speak English and always ready to help you. Huge and clean playground inside. Will definitely come again. Thank you!
Response from Property: Dear guests: Thank you for choosing Sheraton Qiandao Lake Resort. Thank you very much for choosing to stay and giving good comments! Your satisfaction is our best affirmation and incentive, our hotel is committed to providing guests with a kind and thoughtful check-in experience, sincerely look forward to your visit again!
GHAFER AHMED
Queen Room With Lake View
Stayed in Dis 2021
Family
5 review
5.0/5
Outstanding
Posted on 13 Dis 2021
Very comfortable and ideal location to live around the city and tourist spots.
Response from Property: Dear Distinguished Guest, we are so grateful for selecting Sheraton Qiandao Lake Resort. Really appreciate your positive comments. Sincerely Looking forward to your next visit.
Dana2021
2-bed Room With Lake View
Stayed in Sep 2021
Travel with friends
2 review
5.0/5
Outstanding
Posted on 17 Dis 2021
The swimming pool is closed in September. Too early. I went there in the end of September and the temperature was 28 celsius degree! I hope in the future, they can consider to open it… Front desk are very helpful and kind. I really enjoyed my time there! Thank you!
Response from Property: Dear Sir/Madam, Thank you for your stay with us at Sheraton Qiandao Lake Resort. We were pleased to note that you appreciated Front Desk of our hotel, an aspect of our hotel that is preferred by many of our guests. However, due to Convid-19, we cannot but close outdoor pool in September. And we hope to welcome you back again in the near future!
Guest User
Queen Room
Stayed in Feb 2023
Family
4 review
5.0/5
Outstanding
Posted on 10 Feb 2023
very good👍
Response from Property: 尊敬的賓客:感謝您選擇綠城千島湖喜來登度假酒店!非常感謝您選擇入住並給予好評!您的滿意就是對我們最好的肯定與激勵,我們酒店致力於為賓客提供親切周到的入住體驗,真誠期待您的再次光臨!
rosebushllz
Sheraton Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on 1 Dis 2024
I booked a more affordable garden view room when I accompanied my husband to run a half marathon. The housekeeper Xiao Fang guided us all the way and upgraded us to a lake view room for free. The lake view on the balcony was very beautiful. After checking in, bottled water was delivered to the room twice. The next day, the housekeeper gave us caring care again-five-star service is full👍
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6/7
Response from Property: 尊敬的賓客,非常感謝您選擇入住我們綠城千島湖喜來登度假酒店。很高興看見您對我們的喜愛與認可,希望這裏優美的環境及優質的服務讓您留下了美好的回憶。您的點名表揚一定會傳達,再次感謝,衷心期待您的再次光臨,祝您生活愉快!
Guest User
Queen Room With Lake View
Stayed in Okt 2024
Couples
2 review
5.0/5
Outstanding
Posted on 25 Okt 2024
Overall, it was a very satisfying accommodation experience. Let me elaborate on it. 🌟Service of housekeeper Xiao Fang: He added contact information in advance, patiently answered my questions about the tour, communicated every step in advance, asked me how the experience was after the tour, and helped me upgrade the room. I originally booked an ordinary lake view room, but after the upgrade, the floor was better and the view was better. I bothered him a lot during the two days of the tour. He also patiently helped me plan to minimize the loss when the road was closed due to government activities. 🌟Food: I experienced the Cantonese buffet at noon, which was so delicious. Wind claws, cowboy ribs, durian pastry, and mango sago are my favorites. I didn’t have breakfast due to time constraints. I went to see the rich variety and looked appetizing. 🌟Hotel facilities: The outdoor swimming pool is clean and beautiful, and it’s good for taking pictures; the cute pet park just caught up with the ducks laying eggs, hahahaha it’s too cute. There is a bathtub in the room, which will give a disposable bathtub film. Soak in it at night to remove fatigue, and the bath products smell good. The overall room will look a little old, but it is very clean and there are no dead corners for hygiene. The water bar is too ordinary for a hotel of this price. I stayed in hotels around 500 yuan. The brands of coffee and tea bags in the water bar are better than here. 🌟Qiandao Lake Tour: The must-visit is Huangshan Peak. You can ask the housekeeper or the hotel. There is a half-day travel method. Take a boat to the foot of the mountain, take a cable car to the top to take pictures and then come down. It is not a waste of legs and people. If you have enough time, consider some other attractions. I went to Qilong Lane for a walk in the evening. There are not many things. It took 20 minutes to take a simple look!
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6/14
Response from Property: Dear guests, thank you for taking the time to evaluate our services. What we pursue is not only the satisfaction of the guests, but also the surprise and touching of the guests. We will definitely keep our original aspirations in mind and continue to work hard to provide better services and provide you with a better stay experience. We look forward to meeting you next time and wish you a happy life!
Haitanghuashengkaizaitangcun
Queen Room With Lake View
Stayed in Nov 2024
Family
17 review
5.0/5
Outstanding
Posted on 24 Nov 2024
The overall experience was very good. The housekeeper Xiao Pan contacted in advance and provided thoughtful service. The hotel location is great, close to the town center and convenient for dining out. Free upgrade to C-position lake view, the room facilities are well maintained, the balcony is large, and the room has a large bathtub. It was a very satisfying trip.
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Response from Property: 尊敬的賓客您好,感謝您於百忙之中與我們分享您的入住體驗。非常開心得到您對我們的讚許,也非常開心您在我們酒店度過了一個美好假期。酒店所有員工都會竭盡所能為所有賓客提供最貼心最周到的服務。再次感謝您選擇入住我們酒店,我們衷心期待您的再次到來!
Guest User
Queen Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on 13 Nov 2024
I was entangled for a long time before the trip. Sheraton includes Greentown and Greentown Blue Bay. Many people say that Sheraton is not cost-effective. Greentown or Blue Bay next door can be comparable to Sheraton at less than half the price of Sheraton. In the end, I still believe in my own experience. There must be a reason for the high price. The facilities of Sheraton are a bit old, but they are also acceptable. The shower head has a lot of water. It is a Kohler brand. The hotel public area, lobby, elevator, front desk, corridor, underground parking area, etc. are definitely better than the Greentown Hotel Apartment next door. After booking, the housekeeper contacted to understand the travel situation. Thank you cora housekeeper for helping to upgrade to the parent-child room on the executive floor. Together with the other room where the elderly lived, it was finally arranged on the same floor. This should be the benefit of non-peak season travel. The view of the executive floor is indeed good, but the weather is cloudy, and the scenery has become an ink painting. Sheraton is located in the center of the county town, and the surrounding travel is convenient. The farmers' market and affordable supermarkets can be walked to, so there is no need to worry about tourists being ripped off. If you are visiting Qiandao Lake for the first time, choosing Sheraton is not likely to be a pitfall. In addition, the hotel's breakfast buffet is quite good, with a wide variety of options, and not as bad as some people say on the Internet.
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6/9
Response from Property: 尊敬的賓客您好,感謝您於百忙之中與我們分享您的入住體驗。感謝您的滿分點評,您的支持與鼓勵,是我們前進的動力!我們會一如既往保持優質貼心高水準的服務!再次感謝您選擇入住我們酒店,我們衷心期待您的再次到來!
dennislty
Queen Room With Lake View
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on 12 Nov 2024
The hotel is located right next to the lake! The housekeeper 'Xiao Fang' contacted us in advance and cared about our needs, and also thoughtfully arranged for the room to be upgraded to a room in the middle of the high-rise facing the lake! Give her a thumbs up! Entering the balcony of the room, there is an invincible view of the lake, which is so refreshing! I sat looking at the lake view and basking in the sun all day without wanting to move! The originally planned boat trip to the lake was abandoned because it took too long! There are many fish head soup options available everywhere next to the hotel. The hotel also introduced us to Qilong Lane and Tianyu Mountain Observation Deck not far away! The living experience is very comfortable, I will come again!
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6/9
Response from Property: 尊敬的賓客您好,感謝您於百忙之中與我們分享您的入住體驗。非常開心得到您對我們的讚許,也非常開心您在我們酒店度過了一個美好假期。酒店所有員工都會竭盡所能為所有賓客提供最貼心最周到的服務。再次感謝您選擇入住我們酒店,我們衷心期待您的再次到來!
Guest User
2-bed Room With Lake View
Stayed in Okt 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on 25 Okt 2024
Thanks to the housekeeper Cora for her warm reception. She welcomed us warmly, took us to the room, and provided thoughtful and considerate service. The lake view room has a wide view and you can see the sunset. The Chinese restaurant set menu is exquisite and delicious. The hotel also arranges a variety of activities, such as cycling, afternoon tea, and kayaking.
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6/10
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.