1000 Island Lake Greentown Resort Hotel Reviews

I booked a room in Building -5. They moved me to Building-1. This building doesn't even have a restaurant. There is no room service. The room card didn't work when we went to eat breakfast. Most people I met on the reception desk didn't sound helpful. The view from the hotel is beautiful and the rooms are very clean.

Time flies.This time we were staying in Building 3 with full lake view.We are still very impressed with the service and we had a great experience with the customer service. Special thanks to hotel staff Zhen Xing Hua , Xiao Yang and the staff who cleaned our room level 15. They were very responsive and helpful.I would definitely recommend to friends back in Singapore.😃..last but not least the kids were getting Peppa farewell gifts as well 🎁

We booked a 110m2 Family Friendly Suite with garden view. There is a separate bedroom with a king size bed and a living room with a single bed and kitchenette. The floor is wooden and the tones of the furniture is warm. The breakfast has good fresh coffee and a small western choice. Very good value for price. Would choose this hotel again

Second time at this hotel. Great family suite with huge balcony and great view. Good breakfast too

Good location.. great view.. reception desk needs to improve their service attitude

I loved the lake view from my room, and highly recommend higher floors. The bathtub with the open view was also amazing,the beds were soft and sleek. However,I would not rate this hotel as 5 stars; the decor is quite old with its dark colours, a bit worn out wallpapers and quite old carpets in the corridor. It was very noisy with lots of families and their kids. Buliding 1 has two lifts only and you end up waiting and being squashed in a lift all the time. Coming down to breakfast restaurant was about strange as the lift takes you to the basement parking so one needs to go past the cars unless you want to walk outside the building.The breakfast was buzzing with too many people impatient to que politely. Most importantly, I really feel the front desk service needs a lot of improvement; I understand that nobody speaks English, we can use translators,but noone welcomed me properly and wished me a nice stay: my Alipay and passport only mattered. I was lucky with Xio Qian ( front desk boy) who offered to help and share the information about amenities and trips around the lake. I am very grateful to him. The gym in building 5 was a disappointment; One swimming pool is to be shared between 4 other buildings. Because it rained, the water was quite cold in the pool. Overall,this hotel would suit families and kids mainly,but i would not recommend it to single expats and certainly would not rate it as a 5 star hotel.

This was an amazing experience. We booked there for our anniversary and it was beautiful. The food was amazing, location was perfect. Will definitely go again! We went stayed an extra night as we didn’t want to leave! It was an amazing view and lovely clean room! The food was amazing for breakfast too. Deffo recommend!

good lication，good view，good services，quite reasonable price

The resort is very nice, great location. The service was great, we got tea set with cookies and fruit every afternoon to enjoy afternoon tea. Our cleaning lady Hu Quan Juan was very nice, smiling all the time. The breakfast was good, we enjoyed the variety of different dishes and really good coffee (not everywhere available). All in all we would love to stay there again!

Got a room with super view. Good breakfast and dinner. Perfect location. Enjoyed swimming pool

The hotel price is enough high and our expectation was also higher, but the reality is different. rooms are ok, they gave us a corner room and the view wasn't so good, I booked a bit more expensive for the lake view, but got disappointed with it after my check in and they said there wasn't other choice, all were taken already. The worse thing is their swimming pool, the main one for adults were all the time very cold, the water was frozen, we asked the reason and no response. we couldn't enjoy the swimming pool during our 5 days stay. the another one for kids was too dirty, haven't cleaned it for a while obviously, already smelly like a muddy puddle. even kids were asking why the water was that dirty. The resort includes 5 huge buildings and all were full. super crowded and all the people do use the only one swimming pool and the only one breakfast area. the breakfast was OK many choices of food, but it's impossible to enjoy your meal cause the area isn't fresh or clean. the floor was sticky. I would say they need improve or they now how to make things better but they don't care. especially for summer the swimming pool is so important for every guest but they seems wanna save money and not pay attention on it. feel disgusting and unhealthy after all I saw there.

Good view from the room balcony (building 1) and amazing pool which is day time is empty and fully yours ) I would still advice to add some soft drinks and beer to the pool shop. Service is good.

Nice view from the room in building 3. Very spacious interior, including a kitchen and changing room. Large balcony.

The hotel is a very great location. The view is such a breath taken. I love it. Is good for stress relief.