Anonymous User
September 3, 2024
This hotel is well decorated and the location is very convenient, very close to the train station, but the details are very problematic.
First of all, there was a foul smell coming from the toilet. After contacting the hotel, the other party used air freshener (as shown in the picture) to solve the problem. When asked to change rooms, the hotel only said that there was a system error, and then there was no follow-up, even if it was repeated multiple times. The feedback and contact also said that there was no way to deal with it.
Secondly, the hotel's phone didn't respond at all, and I couldn't contact the front desk at all. Every time I had to go directly to the front desk to inquire. After reporting it to the front desk, the other party said it was normal.
Third, there are only 2 pieces of tissue paper that can be seen in the room, and then they are gone.
All issues were delayed until check-out the next day without any follow-up, and requests for refunds or compensation were refused.
This is one of the worst experiences I have ever had in a hotel. I never imagined that I would be in Switzerland!
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