Swiss-Belresort Dago Heritage

Swiss-Belresort Dago Heritage Reviews

Swiss-Belresort Dago Heritage

Jl. Lapangan, Jl. Raya Golf Dago Atas No.78, Cigadung, Kec. Cibeunying Kaler, Cigadung, Bandung City, West Java, 40135, IndonesiaView Hotel Details
Swiss-Belresort Dago Heritage
Swiss-Belresort Dago HeritageSwiss-Belresort Dago HeritageSwiss-Belresort Dago Heritage
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Swiss-Belresort Dago Heritage Guest Reviews

4.5/5
Great
106 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(106)
Positive reviews(99)
Reviews with photos/video(40)
Awesome stay(44)
Friendly owner(18)
Loved the view(15)
Great swimming pool(12)
Too noisy(8)
Tasty food(7)
Convenient location(6)
Negative reviews(7)
Faddila Ainul
Grand Deluxe Queen Room
Stayed in May 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 27, 2024
To be honest, feel so good to stay at Swissbel Dago Resort. Nice hospitality, good facilities and the room was very clean & comfy. And one thing for sure, BEST VIEWπŸ’œ
Response from Property: Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to share a real-time feedback! We are so glad to hear that you choose our hotel as your accommodations in Bandung. We hope our hotel could provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to serving you and have a nice stay with us! Best Regards,Gerri PrimacitraGeneral Manager
Ismail Ninun
Grand Deluxe Queen Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Everything was exelent, from the moment i've arrive until im leaving. Good, friendly and helpfull staff, security, receptionis, and all member of the hotel. The breakfast also colourfull with so many different option of food, west food, italian food, local food with the perfect taste. recomended for staycation
Response from Property: Dear Valued Guest,Thank you for your lovely words. Your feeling is very important to us and we really appreciated your feedback on our service and facilities. Our team was very motivated to hear this positive comments from you and nothing could express how happy we are to learn that you enjoyed your stay with us. Once again, Thank you very much and we definitely look forward to the pleasure of welcoming you back in your next visit to Bandung.Best Regards,Gerri PrimacitraGeneral Manager
Kikiasmara
Grand Deluxe Queen Room
Stayed in Jan 2024
Couples
8 review
4.5/5
Great
Posted on Mar 23, 2024
Beautiful resort in the mountains. Very nice panoramic view of Bandung city. Very serene and quiet place. Peaceful ambience, away from the city life. The restaurant in the resort was great, affordable and delicious food. Netflix in the rooms as well. Overall a nice place to chill and relax.
Response from Property: Dear Valued Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well with our services and facilities. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Best Regards,Gerri PrimacitraGeneral Manager
vitaa
Grand Deluxe Twin Room
Stayed in Dec 2023
Travel with friends
6 review
4.7/5
Amazing
Posted on Dec 26, 2023
Swiss-Belresort Dago Heritage surpassed my expectations with its enchanting golf view and impeccable service. The rooms, offering both comfort and stunning panoramas, set the stage for a relaxing retreat. The attentive staff and well-curated amenities, including a picturesque pool and diverse dining options, create a perfect balance of luxury and homely charm. Highly recommended for those seeking a tranquil getaway with a touch of sophistication.
Response from Property: Dear Valued Guest,Thank you for your lovely words. Your feeling is very important to us and we really appreciated your feedback on our service and facilities. Our team was very motivated to hear this positive comments from you and nothing could express how happy we are to learn that you enjoyed your stay with us. Once again, Thank you very much and we definitely look forward to the pleasure of welcoming you back in your next visit to Bandung.Best Regards,Gerri PrimacitraGeneral Manager
Guest User
Dago Family Two Bedroom Suite With Balcony
Stayed in Dec 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 16, 2023
I had an incredible experience at Swiss-Belresort Dago Heritage! 🌟 I'm so glad to that Kiki, Santika, the concierge, and the restaurant staff made your stay truly exceptional. From the moment I arrived, they provided a warm and friendly welcome that made you feel right at home. Throughout my time there, their attentiveness and dedication to providing top-notch service were truly remarkable. Whether it was assisting with our requests, offering helpful recommendations, or ensuring that your dining experience was absolutely delightful, they went above and beyond to make your stay memorable. The restaurant team's culinary skills and the delicious dishes they served must have been a highlight of your visit. It's no wonder you consider them a 5-star hotel! 🌟 They definitely deserve all the praise for their outstanding service. Cherish those wonderful memories of your stay at Swiss-Belresort Dago Heritage! πŸ’–πŸ¨
6/7
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your experience with us. We are so glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our team. I will certainly make sure that they are all personally recognized for the great job. Once again thank you for staying with us and we hope to have an opportunity to welcome you back on a future occasion.Best Regards,Gerri PrimacitraGeneral Manager
xinruo
Grand Deluxe Twin Room
Stayed in Jun 2024
Travel with friends
2 review
3.0/5
Posted on Jun 10, 2024
Ive booked 3 rooms for 1 night stay,the location and the view was ok. But we got the room that located near to the streets so its very noisy and loud,if your a light sleeper i dont think you can rest well. And there are ants in the room..so im abit disappointed with the star givens to this hotel should avoid such things...
Response from Property: Dear Valued Guest,Thank you for choosing our hotel, and for taking the time to write a review. We are deeply apologize to hear that our room during your accommodations did not reach your expectations. Our hotel will do more prevention to build up our services and best facilities to our guests to provide a truly unique experience. We look forward to welcoming you back to our hotel in the future.Best Regards,Gerri PrimacitraGeneral Manager
Asep Fikri
Grand Deluxe Queen Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 31, 2024
Baguss
Amirah A
Grand Deluxe Twin Room
Stayed in May 2024
Family
1 review
1.0/5
Posted on May 27, 2024
I had a terrible experience at this hotel. Upon arrival, our room was extremely hot and unwelcoming. We turned on the air conditioning, hoping it would cool the room by the time we returned. Unfortunately, it didn't work. We had to call reception, and a mechanic informed us the air conditioning had issues and needed fixing, which was very inconvenient as it was already late at night. The receptionist offered to change our room, but since we requested a high floor, she suggested we move back the next day when we were checking out. Considering all the trouble, an upgrade or some form of compensation would have been more appropriate. When we asked to speak to the manager, he insisted on the same impractical solution, despite the late hour. Additionally, the hotel has very thin walls; we were disturbed by noise from neighboring rooms, making it difficult to sleep. This situation could have been avoided if the hotel checked each room's condition before allowing guests to occupy them. It was disappointing, especially since we booked months in advance. The hotel staff, including the managers, need better training in customer service and language skills, as many struggled with English.
Response from Property: Dear Mrs. Amirah,I would like to thank you for the feedback concerning your stay, It was our pleasure to have you here with us. I would like to apologies for various issues raised in your review. I have meet with my team to address the issues outlined and actions are being implemented, I am sure it will be better on your next visit. However, we are very sorry for the inconvenience caused by several situations mentioned when you stayed at. We will also review and improved our service. I hope that we could recover your trust in us and welcome you back in your next visit to Bandung.Best Regards,Gerri PrimacitraGeneral Manager
Anonymous User
Grand Deluxe Queen Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Very good service Great view
Response from Property: Dear Valued Guest,Thank you very much for the fantastic review and for taking the time to share it with us. It's really encouraging and we greatly appreciated that. Thank you again and we hope it will not be too long before we have the pleasure of welcoming you back to our hotel.Best Regards,Gerri PrimacitraGeneral Manager
Anonymous User
Deluxe Queen Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Very nice
Response from Property: Dear Valued Guest,Thank you very much for the good review and for taking the time to share it with us. It's really encouraging and we greatly appreciated that. Thank you again and we hope it will not be too long before we have the pleasure of welcoming you back to our hotel.Best Regards,Gerri PrimacitraGeneral Manager
Anonymous User
Deluxe Queen Room
Stayed in Jan 2024
Couples
3 review
4.7/5
Amazing
Posted on Jan 12, 2024
All good, just a bit feels old
Response from Property: Dear Valued Guest,Thank you for your review. Our aim is to provide all guests with an unforgettable hotel experience and your honest feedback is an important part of that process. We will continue to perfect our quality of service to enhance the experience of our valuable guests. Once again, thank you and look forward to your next visit. Best Regards,Gerri PrimacitraGeneral Manager
Anonymous User
Grand Deluxe Twin Room
Stayed in Mar 2024
Family
224 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Rekomen Hotel Bandung, air hangat, best view, mantrp deh pokoknya.. bookingbdi trip ya
Response from Property: Dear Guest, Thank you for the good rating you gave us. We really appreciate your positive feedback regarding our hotel. Once again thank you and we hope to welcome you back to Swiss-Belresort Dago Heritage Bandung. Warm regards, Gerri Primacitra General Manager
Boby
Grand Deluxe Twin Room
Stayed in Mar 2024
Family
11 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Room position near active street, sometime to noisy when you need rest
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us.Your constructive feedback will surely be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We hope to have an opportunity to welcome you back again and make your stay a memorable one.Thank you again for your time and come visit us again soon!Best Regards,Gerri PrimacitraGeneral Manager
Rusli Oei
Grand Deluxe Queen Room
Stayed in Aug 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 12, 2023
Perfect View!! Perfect Place!!! And Good food.. comfort.. Nice..
Response from Property: Dear Valued Guest,Thank you very much for the fantastic review and for taking the time to share it with us. It's really encouraging and we greatly appreciated that. Thank you again and we hope it will not be too long before we have the pleasure of welcoming you back to our hotel.Best Regards,Gerri PrimacitraGeneral Manager
Guest User
Grand Deluxe Twin Room
Stayed in Jul 2023
Family
8 review
5.0/5
Outstanding
Posted on Jul 11, 2023
Mantap banget.... Recomend banget buat staycation thank you for late check out nya...
Response from Property: Dear Guest, Thank you for choosing Swiss-Belresort Dago Heritage as your place to stay while in Bandung. We love to hear about your recent stay and really appreciate your lovely review of our hotel. We look forward to welcoming you back to Swiss-Belresort Dago Heritage Bandung soon. Have a nice day. Yours faithfully, Gerry Primacitra General Manager