Mercure Tangerang Centre Reviews
Mercure Tangerang Centre
Jl. MH. Thamrin No.5, Cikokol, Kec. Tangerang, Cikokol, Banten, 15117, IndonesiaView Hotel Details
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Mercure Tangerang Centre Guest Reviews
4.3/5
Very Good
73 review
Verified reviewsLocation4.2
Amenities4.2
Service4.3
Cleanliness4.5
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All Reviews(73)
Positive reviews(70)
Reviews with photos/video(6)
Awesome stay(9)
Room was average(6)
Negative reviews(3)
Kaaayyy
Superior Twin Room
Stayed in Nov 2023
Family
8 review
Outstanding
Posted on Nov 12, 2023
The place is nice and clean. All the staffs are helpful and kind. The design is also great, but the parking area is too narrow.
Response from Property: Dear Sir / Madam, Thank you for taking the time to review your experience at Mercure Tangerang Centre. We are delighted to know that you enjoyed your stay and rated us the best score possible. Should travels bring you back to Tangerang, please allow us to serve you again. Best Regards, Ema Larantukan General Manager
SY Suk
Superior Room with Double Bed
Stayed in Feb 2024
Business travelers
12 review
Great
Posted on Mar 1, 2024
Everything was good, but I think the bed is too high. Because the room is not spacious, the tall mattress bed makes the room smaller.
Response from Property: Dear SY sUK,We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma LarantukanGeneral Manager
Anonymous User
Superior Room with Double Bed
Stayed in Sep 2023
Couples
13 review
Outstanding
Posted on Sep 24, 2023
Overall excellent and comfy. Good location. The room is very clean
Response from Property: Dear Sir / Madam,Thank you for taking the time to review your experience at Mercure Tangerang Centre. We are delighted to know that you enjoyed your stay and rated us the best score possible.Should travels bring you back to Tangerang, please allow us to serve you again. Best Regards, Ema LarantukanGeneral Manager
Inche Twoyou
Superior Room with Double Bed
Stayed in Oct 2023
Business travelers
12 review
Posted on Oct 16, 2023
Quite a small room without a cloth cupboard and very limited space around the bed. Basically best to get another nearby hotel offering better space room.
Response from Property: Dear Inche Twoyou, Thank you for taking the time to share your feedback with us. While we wish you had a better experience, feedback like this allows us to learn and grow. We strive to provide an extra-mile guest experience, however it's clear that we fell short in this instance. If you give us a chance to regain your trust, we can assure you that we will do everything we can to provide you with the wonderful hotel experience that so many of our guests have grown so fond of. Sincerely, Ema Larantukan General Manager
Guest User
Superior Room with Double Bed
Stayed in Jul 2023
Business travelers
2 review
Outstanding
Posted on Jul 8, 2023
Have a pleasant stay here.
Response from Property: Dear _TSUSdyiqmod****,We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ema Larantukan General Manager
Anonymous User
Superior Room with Double Bed
Stayed in Aug 2023
Couples
2 review
Amazing
Posted on Aug 22, 2023
The food has many choices. Overall the hotel is clean.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ema Larantukan General Manager
Guest User
Superior Room with Double Bed
Stayed in Oct 2022
Couples
1 review
Outstanding
Posted on Oct 31, 2022
Very nice and clean establishment. Well maintained. Staffs are very nice. Covid protocol could be better such as reminding guests to wear masks in public area.
Parking is a problem as there are not enough parking spaces.
Response from Property: Dear _TXXXga6or74****,We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Afif Khairi General Manager
Guest User
Superior Room with Double Bed
Stayed in Oct 2022
Couples
4 review
Outstanding
Posted on Oct 10, 2022
Great location. Staffs were polite and polite. Parking can be a challange if you drives. The vallet takes a long time to get your car. Other than that, it was pleasant establishment.
Fiqhi
Superior Room with Double Bed
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on May 22, 2024
Very good
Response from Property: Dear Fiqhi,We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma LarantukanGeneral Manager
Guest User
Superior Room with Double Bed
Stayed in Aug 2022
Family
26 review
Posted on Aug 23, 2022
Good new hotel
Response from Property: Dear WeChat370313****,Thank you for taking the time to review us following your stay at Mercure Tangerang Centre.We look forward to welcome you again should travel brings you back to Tangerang.Best Regards,Afif KhairiGeneral Manager
Kesasigaogong
Superior Twin Room
Stayed in Dec 2023
Business travelers
26 review
Posted on Dec 13, 2023
Hygiene is very worrying. Hygiene is very worrying. Hygiene is very worrying. Hygiene is very worrying. Hope it can be improved.
Original TextTranslated by Google
Response from Property: Dear Kesasigaogong,Thank you for taking the time to tell us about your experience at the Mercure Tangerang Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ema Larantukan General Manager
Guest User
Superior Room with Double Bed
Stayed in May 2024
Business travelers
31 review
Posted on May 18, 2024
The room was so small that you could barely turn around.
I've seen small rooms, but never this small. The two single beds were too small after they were pushed together.
The breakfast was good.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share your rating with us. While we wish you had a better experience, feedback like this allows us to learn and grow. We strive to provide an extra-mile guest experience, however it's clear that we fell short in this instance. If you give us a chance to regain your trust, we can assure you that we will do everything we can to provide you with the wonderful hotel experience that so many of our guests have grown so fond of.Sincerely,Emma LarantukanGeneral Manager
Fennie
Superior Twin Room
Stayed in Nov 2023
Friends
8 review
Great
Posted on Nov 12, 2023
Overall it's tidy.
Breakfast food is also sufficient.
The only pillow was too high and too thick. The texture of the quilt cover is also relatively cramped.
There is no free bottle of water in the room.
Original TextTranslated by Google
Response from Property: Dear Sir / Madam,
Thank you for your valuable feedback about your stay at Mercure Tangerang Centre. We are happy to know that overall, your stay was enjoyable. We look forward to serving you again on your next trip.
Best Regards,
Ema Larantukan
General Manager
Guest User
Superior Room with Double Bed
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 9, 2024
Pretty good, clean
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma LarantukanGeneral Manager
Anonymous User
Superior Room with Double Bed
Stayed in Jan 2024
Couples
2 review
Amazing
Posted on Jan 18, 2024
There are probably no Chinese staying in this hotel. The room is too small. Everything else is okay. not cheap. More expensive than the Holiday Inn in Gahja Mada
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma Larantukan General Manager