306 Provincial Road, Zhangdiping, Sangguansi Township, Cili, Hunan, 427000, ChinaView Hotel Details
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Harmona Resort & Spa Zhangjiajie Guest Reviews
4.7/5
Outstanding
512 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(512)
Positive reviews(492)
Reviews with photos/video(195)
Offers pick-up/drop-offs(93)
Delicious breakfast(45)
Perfect for kids(36)
Great swimming pool(23)
Great air circulation(20)
Has facilities for children(12)
Has an infinity pool(11)
Negative reviews(20)
CheeKhan
Deluxe Double Bed Room At Huozhai
Stayed in Oct 2024
Couples
4 review
4.2/5
Very Good
Posted on Nov 10, 2024
Greatly appreciate personal service from Cherry 管家,breakfast service from毛梦芳,杜化群 and limousine service from 李伊敏师傅. Spacious room, however exterior a little rundown.
Response from Property: 尊敬的客人,感恩您入住張家界禾田居度假酒店,這一榮膺 2023 第十二屆 CHA 中國酒店大獎・年度最佳度假酒店桂冠的璀璨明珠。禾田居,恰似一部鐫刻着中國傳統文化的宏偉史詩,以 “五行”—— 金、木、水、火、土為靈感源泉,開啟一場文化與建築交織的奇妙旅程。其整體建築風格,深植於土家建築的肥沃土壤,以木材為筆墨,繪就出一幅幅古樸典雅的仿古建築畫卷,飛檐翹角間盡顯歲月沉澱之美。酒店奉 “禾田居是一種生活方式” 為圭臬,矢志為賓客雕琢一場滌盪心靈、舒緩身心的夢幻之旅。餐廳經能工巧廚精心烹製,釀造一盤盤綠色有機、五彩斑斕、滋味鮮美的健康佳餚,於舌尖上綻放出田園之趣。“主動、熱情、快捷”,是我們服務的神聖信條,我們的員工,恰似一羣熱情的文化使者,懷揣着對賓客的熱忱,以敏捷之姿、體貼之心,為您拂去旅途的疲憊。我們滿心期待您再次踏入這片温馨之地,衷心祈願您的生活如春花般絢爛,似暖陽般璀璨,事事皆如意,歲歲常歡愉。--張家界禾田居度假酒店Harmona Resort & SPA Zhangjiajie
Guest User
Deluxe Double Bed Room At Huozhai
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
the resort is very beautiful, in nature, the rooms are clean, the staff is also very trained. Cherry knows English and helped us a lot, she even reserved a car for us from the hotel to get to the train. The boys from the pool gave us the rolls that were paid for with their application, with their own money.
In the evening at the barbeque restaurant, the food was good, the service as well, especially Mao Mengfang, he made sure we were treated as special guests. The singer from the restaurant entertained the girls to the max, she sang them what songs they wanted. Thank you
Response from Property: Dear guest, Thank you for your appreciation of the Harmona resort & Spa Zhangjiajie, you must have been to our biggest praise and encouragement, the hotel has the most centre, a unique geographical advantage, hotel restaurants and delicious food to enjoy profusion, each a colleague considerate considerate service, is the best place for your holiday life. We insist on constant innovation, excellence,create every time a perfect trip for you! Here is your home in zhangjiajie, we always warmly welcome you the presence! --Harmona Resort & SPA Zhangjiajie
Guest User
Deluxe Double Bed Room At Huozhai
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Have stayed here during our visit to Zhangjiajie mountains for 4 nights. It was chosen between several hotels in the area and the choice was absolutely right. We really enjoyed our stay in Harmona. The resort has a unique location in a forest between mountains, so u can feel all the beauty of nature. Also very welcoming stuff here who always try to make your stay more comfortable doesn’t matter that time is it. Especial thanks to Cherry, who assisted us all the time and to Nancy from the front desk and Huhuayong the driver.
The position of the resort is perfect for visiting main attractions - forest park, canyon, dragon cave - just 10-15 minutes drive and give you all the opportunities of forest silence in the evening after busy day in the crowd.
All amenities are good and usable - hot springs, restaurants, tea house etc. And landscape of resort is perfect. The view from the room in 8th floor is wonderful.
Response from Property: Dear guest, thank you for choosing our hotel and give us a pleased comment for our service. To provide an initiative, enthusiastic and efficient service to our guests is the standard to us. We all try our best to satisfy our guest and give them a memorable experience. We are looking forward to seeing you again.--Harmona Resort & SPA Zhangjiajie
Guest User
Deluxe Double Bed Room At Huozhai
Stayed in Jul 2024
Solo travelers
2 review
4.5/5
Great
Posted on Aug 14, 2024
Harmona Resort is Beautiful! My room was spacious and the bed was comfortable. The breakfast was delicious and Western friendly.
The staff is friendly and always willing to help. Cherry was Amazing!
They also provide shuttles to the nearby sights and a trip guide to help you create an itinerary and book your excursions.
Response from Property: Dear guest, thank you for choosing our hotel and give us a pleased comment for our service. To provide an initiative, enthusiastic and efficient service to our guests is the standard to us. We all try our best to satisfy our guest and give them a memorable experience. We are looking forward to seeing you again.--Harmona Resort & SPA Zhangjiajie
Alexander
Deluxe Double Bed Room At Huozhai
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 8, 2024
We recently enjoyed a fantastic one-week stay at the Harmona Spa and Resort in Zhangjiajie, and we couldn't be more pleased with our experience. From the moment we arrived, the personalized service made us feel right at home. The staff went above and beyond to assist us with logistics, arranging everything from tickets to transportation, ensuring a smooth and enjoyable stay. The 24/7 attention was impeccable, and the beautiful location and facilities added to the charm of the resort, we got a feeling of Avatar 2.0
One highlight was the great variety offered at breakfast, which we thoroughly enjoyed each morning. Both of the resort’s restaurants served excellent food, adding to our overall dining pleasure.
A special mention goes to the staff members who made our stay exceptional: Johnny and Shan received us warmly on the night we arrived, Cherry and Monica, who not only provided excellent service but also entertained us with their beautiful singing and fun personalities; Pink, who was incredibly helpful, proactive in planning our activities, and quick to resolve any issues
T
hank you to Mao Mengfan, who hosted us with an amazing barbecue at Flower Valley, Luna from the Chinese restaurant, who provided amazing service; Nikki and Fenfen from the front desk, who were always welcoming and efficient; and Josie from the bar, who made our karaoke night unforgettable with creative cocktails.
Lastly, big thank you to Mr. Li who took great care of our luggage, ensuring it reached the airport when we couldn't return from Tianmen Mountain in time.
We loved every moment of our stay at Harmona Spa and Resort and highly recommend it to anyone visiting Zhangjiajie.
Victoria & Alexander
Response from Property: Dear guest, Thank you for your appreciation of the Harmona resort & Spa Zhangjiajie, you must have been to our biggest praise and encouragement, the hotel has the most centre, a unique geographical advantage, hotel restaurants and delicious food to enjoy profusion, each a colleague considerate considerate service, is the best place for your holiday life. We insist on constant innovation, excellence,create every time a perfect trip for you! Here is your home in zhangjiajie, we always warmly welcome you the presence! --Harmona Resort & SPA Zhangjiajie
Wasim
Deluxe Twin Room At Huozhai
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 23, 2024
Perfect resort in the mountains, the place is wild and well decorated. Easy to navigate in the complex. Swimming pool view is amazing in the middle of the mountain. The service is incredible, we arrive late and all was prepare for us with a fruit basket waiting us, the next morning the staff was doing their utmost to make our stay in the best conditions. Big thanks to Cherry, Nikki, Fenfen, Derek, Ru, and Nancy. I strongly recommend 👍🏽😁.
6/7
Response from Property: Dear guest, thank you for choosing Zhangjiajie Hetianju Resort Hotel. The overall design of the hotel is inspired by the essence of Chinese traditional culture's "Five Elements": metal, wood, water, fire, and earth. Adhering to the business philosophy of "Hetianju is a way of life", we aim to provide guests with a relaxing and spiritual journey. The hotel has always been committed to continuously improving its service level, enhancing service awareness, and humanistic care. I hope you will have a more comfortable experience during your next stay at this hotel. Looking forward to your next visit--张家界禾田居度假酒店Harmona Resort & SPA Zhangjiajie
Giuseppe
Deluxe Twin Room At Huozhai
Stayed in May 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Surrounded by mountains, the location is magnificent! A service car takes guest wherever they need around the resort area.
We were hosted at the Flaming Building 火寨, we enjoyed an astonishing view from there. Cloudy peaks around were an amazing sight for our waking up in the morning. Thank you to the nice lady at the reception that welcomed us at our arrival there.
We enjoyed a perfect, relaxing bath at the hot springs in the evening. Thank you very much to Deng Miao, Zhang Zhenyuan and the gentle lady at the reception for providing an excellent, welcoming and professional service there.
Response from Property: Dear guest, thank you for your appreciation of Zhangjiajie Hetianju Resort Hotel. Your affirmation is an encouragement and commendation to us. The hotel is adjacent to the Jiuge Mountain Ghost Night Tour Scenic Area, Huanglong Cave Wonderful Scenic Area, and Grand Canyon Scenic Area. With its geographical advantages, it is the ideal choice for your vacation life. We insist on continuous innovation, striving for excellence, and creating every perfect journey for you! This is your home in Zhangjiajie, and we are always eagerly awaiting your visit--张家界禾田居度假酒店Harmona Resort & SPA Zhangjiajie
Guest User
Zhaimen Villa Suite
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Our holidaying at Zhangjiajie was memorable not just because of the most astounding natural beauty of the place but also because of one of the most memorable experiences at the hotel we stayed in: ‘Harmona Resort and Spa’. The warm and friendly staff here created a very welcoming atmosphere.
We experienced excellent customer service with friendly and approachable attitude displayed by every member of the staff. They had the ability to anticipate needs of guests and respond promptly.
Though we did not know Mandarin, we never felt isolated because of the extra length the staff went to translate using technology.
The staff also handled specific requests quickly and were excellent in resolving issues. We had problem with our electrical plugs and adapters. Cherry from the Front Desk patiently spent hours and found a solution that allowed us to charge all our electronics on the local system.
The staff particularly at the restaurants displayed cultural awareness and showed sensitivity to our vegetarian meal requests.
Special mention must be made of Front Desk Staff particularly Cherry who positively responded instantaneously to any of our requests.
Housekeeping Staff also responded immediately to our request for sorting out the WiFi issue.
I and my wife would like to specially thank Hq Du, an extremely pleasant and helpful lady at the restaurant where we had our daily breakfast. Donghua and Fang ant this place also went out of the way to make the daily breakfast an experience to remember. All the three anticipated our needs and were always friendly and cheerful.They walk the talk in customer service. When my wife did not go for buffet breakfast as she was working out, they insisted on packing the breakfast for her. Also, on the day we were leaving, they packed take away food for the road. This was highly thoughtful of them.
We would also like to thank Roland, Yuan Quioyun and Lora from the Chinese restaurant, who prepared for us off-the-menu Chinese vegetarian dishes which proved to be very delicious.
Overall, we had an incredibly lovely experience at this resort and would strongly recommend visitors to Zhangjiajie to stay at this place.
- **Feedback Mechanisms**
- Encourage staff to share experiences and feedback for continuous improvement.
- **Recognition Programs**
- Acknowledge and reward exceptional service to motivate staff.
Response from Property: Dear guest, thank you for choosing our hotel and give us a pleased comment for our service. To provide an initiative, enthusiastic and efficient service to our guests is the standard to us. We all try our best to satisfy our guest and give them a memorable experience. We are looking forward to seeing you again.--Harmona Resort & SPA Zhangjiajie
Uzanele_n
Deluxe Double Bed Room At Huozhai
Stayed in Mar 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Beautiful surrounding atmosphere, great staff.
Most friendly and helpful receptionists Fenfen and Cherry). They were super helpful rhroughout my entire stay🤗🤗. lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I can’t really describe how happy and grateful I am of Cherry and Fenfen, they let me checkout late and even gifted me with Harmona exclusive high tea. I highly recommend this hotel and will definitely come back.
6/11
Response from Property: Dear guest, your comments are precise and accurate, and you have generously expressed the service of the hotel staff. Thank you for your high-quality feedback. Zhangjiajie has beautiful scenery, with a world of clouds towering above the sky and towering mountains like pillars. We hope these views can alleviate your mental fatigue. Zhangjiajie Hetianju Resort Hotel was fortunate enough to be born between the dreamy scenic areas of Avatar. In fact, the exquisite hotel park is also very unique. The mountains, camellias, red, yellow, and emerald green outline a peaceful fairy tale world, which is what Hetianju wants to give you a simple life. Looking forward to your next visit, I believe we can create a different surprise for you every time--张家界禾田居度假酒店Harmona Resort & SPA Zhangjiajie
Lien Duc
Deluxe Twin Room At Huozhai
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Our stay here at Harmona Resort and Spa was by far one of the best stays while traveling to multiple cities throughout China. All the staff here at Harmona was so welcoming to me and my niece. As 2 American girls who don’t really speak the native language- the staff here was so attentive and catered to all of our needs. Cherry, Nikki, and Fenfen from the front desk made our check in and check out process so easy. Especially Cherry, she was our translator, our go to person when we needed anything or had any questions. She was literally just a WeChat message away! She was so sweet and helpful and made our adventure in Zhangjiajie so much memorable! The resort itself is huge, you can definitely walk around by foot to explore but from our room to the front desk or to dine at the resort is a bit of a walking distance. So aside from the front desk staff- we had Shan, Mr. Zhao and JK who were the sweetest drivers - who shuttled us to our rooms and where we needed to go every day. They were literally just a phone call away! And last but not least- our favorite part of the day to get our morning started - our breakfast! The breakfast buffet here at Harmona has such a wide variety of selections for you to choose from. Heidi, Mao Fenfang, and Fu Donghua was the most cutest and sweetest staff at the restaurant. They attended to us every morning during breakfast and made sure we were well fed and taken care of. The rooms here are clean and the views from room were spectacular! I have to say, I have stayed at many resorts and hotels but the staff here made us feel like we were right at home. From the front desk staff, to drivers, restaurant staff and housekeeping! Our sweet housekeeping auntie made sure every morning my niece and I had everything we needed. I can’t express my gratitude enough to the staff here at Harmona. The resort also offers complimentary shuttle Avatar mountains and to the glass bridge/grand canyon. We have throughly enjoyed our stay! Thank you so much Harmona Resort and Spa for making our stay in Zhangjiajie so much more memorable! We will definitely be visiting again and will be telling all of our families and friends what a great place this resort is with most of the kind, sweet, and friendly staff! Book your stay here, you won’t regret it! ❤️
Response from Property: Dear guest, thanks for you appreciated complement. Harmona Resort & Spa is the combination of landscape and leisure vacation and has multiple functions including leisure, vacation, conference, catering, recreation and so on. Its the first villa ecological leisure resort hotel in Zhangjiajie. We are waiting for your coming again. Best wishes!--Harmona Resort & SPA Zhangjiajie
DoraZ
Deluxe Twin Room At Muzhai Villa
Stayed in Sep 2024
Family
3 review
4.5/5
Great
Posted on Oct 5, 2024
The hotel is located inside the nature. It is a beautiful place and the staff is very helpful and polite. From the hotel it is a little difficult to find a car to go to near towns or return back from other locations. If you’re traveling with children it is recommended to arrange your transportation from and to the hotel in advance. Regarding the tours and shows, the hotel can help you book tickets with a discount, so I recommend to ask them the schedule and book in advance.
Response from Property: Dear guests, thank you for taking the Harmona. Hotel mix landscape and vacation tourism, leisure tourism, health spa, conference exhibition together, become the first of zhangjiajie tourism and holiday leisure exhibition with the combination of the high grade luxury resort hotel. Sincerely look forward to your coming again!--Harmona Resort & SPA Zhangjiajie
M.C.
Watery Villa Audi House
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 8, 2024
This resort is very nice located, surrounded by amazing scenery. Good place for family vacation.The staff is professional, helpful and friendly.
There are a lot of attraction inside the resort, starting with swimming pools, springs, karting and many more.
Easely access to National Park, and many more tourist atractions. The rooms were nice and clean as well as the rest of the resort.
Many thanks to the following staff personell, as they were nice and helpfull: Fenfen, Wangdan, Luna, Lora, Jake, Jerry and lastly Cherry.
Response from Property: Dear guests, thank you for taking the Harmona. Hotel mix landscape and vacation tourism, leisure tourism, health spa, conference exhibition together, become the first of zhangjiajie tourism and holiday leisure exhibition with the combination of the high grade luxury resort hotel. Sincerely look forward to your coming again!--Harmona Resort & SPA Zhangjiajie
Guest User
Deluxe Twin Room At Huozhai
Stayed in May 2024
Family
4 review
4.5/5
Great
Posted on Jun 28, 2024
Really helpful staff, who speak very good English, so allowing us to book the attractions (and give us a route) without worry. Cherry, Fenfen and Ru were incredibly helpful during our stay. Pink got everything organised for our arrival.
Hotel is 10 minutes drive from Grand Canyon (glass bridge).
They arranged hotel transport to the attractions, and even arranged things so our trip to Stairway to Heaven coincided with our evening flight out.
Response from Property: Dear guest, thank you for choosing to stay at Zhangjiajie Hetianju Resort Hotel. In the central region of China, our hotel has received praise from guests for its simple lifestyle and high-quality and considerate service concept. We have also won numerous hotel awards both domestically and internationally for our wild luxury vacation and cultural integration design philosophy. In the morning, facing the birds in the forest, and at night, sleeping on the stars, this is a rare tranquility and detachment. Looking forward to your next visit and wishing you a pleasant life. --张家界禾田居度假酒店Harmona Resort & SPA Zhangjiajie
sg
Deluxe Double Bed Room At Huozhai
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 25, 2024
We are very impressed with the warmth hospitality prompt service of the hotel. specially the staff Cherry Fenfen and Ru are very welcoming and caring and their hardwork that they put made our trip and stay memorable and comfortable . 5 stars ratingsnto the team of harmona. would really love to visit again. specially I thank a lot again to cherry fenfen and ru for their efforts . 👌
Response from Property: Dear guest, your comments are precise and accurate, and you have generously expressed the service of the hotel staff. Thank you for your high-quality feedback. Zhangjiajie has beautiful scenery, with a world of clouds towering above the sky and towering mountains like pillars. We hope these views can alleviate your mental fatigue. Zhangjiajie Hetianju Resort Hotel was fortunate enough to be born between the dreamy scenic areas of Avatar. In fact, the exquisite hotel park is also very unique. The mountains, camellias, red, yellow, and emerald green outline a peaceful fairy tale world, which is what Hetianju wants to give you a simple life. Looking forward to your next visit, I believe we can create a different surprise for you every time-- 张家界禾田居度假酒店Harmona Resort & SPA Zhangjiajie
Geng
Deluxe Twin Room At Huozhai
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 17, 2024
It was a very pleasant experience staying here, great amenities and extremely friendly staff. Special thanks to the driver team especially Mr. Li(李师傅), he took us from the hotel directly to Tianmen Mountain and provided several good tricks to have a good time on the mountain! Will definitely stay again!
Response from Property: Dear guest, thank you for choosing Hetianju and giving us such a high evaluation of our service. Our service principle is to provide guests with "proactive, enthusiastic, and fast" service. The staff of various positions at Hetianju Resort Hotel look forward to solving the needs of guests and allowing them to have an unforgettable and beautiful memory at Hetianju. We sincerely look forward to your return-- 张家界禾田居度假酒店Harmona Resort & SPA Zhangjiajie