InterContinental Bandung Dago Pakar, an IHG Hotel Reviews
InterContinental Bandung Dago Pakar, an IHG Hotel
Jalan Resor Dago Pakar Raya 2B Resor Dago Pakar, Mekarsaluyu, Kec. Cimenyan, Mekarsaluyu, Cimenyan, Bandung Regency, West Java, 40198, IndonesiaView Hotel Details
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InterContinental Bandung Dago Pakar, an IHG Hotel Guest Reviews
4.5/5
Great
93 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.6
Cleanliness4.6
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All reviews(93)
Positive reviews(92)
Reviews with photos/video(30)
Awesome stay(34)
Great service(22)
Clean and tidy(14)
Awesome rooms(14)
Loved the view(12)
Delicious breakfast(9)
Perfect for kids(6)
Negative reviews(1)
MarioKelvin
Classic King Room
Stayed in Des 2024
Couples
2 review
5.0/5
Outstanding
Posted on 16 Des 2024
Its a good hotel for a short escape from bandung city because the location is very near and can give u a different atmosphere.
Omi~Omi
Classic Room
Stayed in Agt 2024
Family
3 review
5.0/5
Outstanding
Posted on 27 Sep 2024
we booked 2 room and the staff was amazing, they always make sure we get what we needed. but unfortunately some of kids activities and playground under renovation and just available on weekends.
Response from Property: Dear Omi,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that our staff provided exceptional service and ensured that your needs were met during your visit.We sincerely apologize for the inconvenience caused by the ongoing renovation of the children's activities and playground. Please rest assured that we are working diligently to enhance these facilities, and we appreciate your understanding in this matter.We hope to have the pleasure of welcoming you and your family back soon for an improved experience.Warm regards,Dina Novia FaisalDirector of Marketing Communications
Adhitya
Classic Twin Room
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on 18 Jun 2024
Great hotel, clean room, nice breakfast, nice staff
But the hotel location too far from the city center.
danilangginanst
Classic Room
Stayed in Nov 2024
Family
5 review
4.7/5
Amazing
Posted on 15 Nov 2024
Perfect place to stay. There a little bit fireflies inside my room when I arrived, but the cleaning staff is there to fix it up. Calm and quiet location, but not really close to the city center.
Dheeβ
Classic King Room
Stayed in Mar 2024
Couples
23 review
5.0/5
Outstanding
Posted on 17 Mar 2024
Truly enjoyed my stay. Staff were super nice and helpful. Very welcoming. Food was up to the mark. I canβt seem to complain about this hotel. Great on all aspects
Response from Property: Dear Dhee,Thank you for opting to trust Intercontinental Bandung Dago Pakar as your place to stay in Bandung. It is such a great pleasure and honor for us to receive your positive feedback on our property. Your great staying experience is what drives us to even provide better services and hospitality to our customer. Should there be any chance for your next trip to Bandung, our team are earnestly looking forward to welcome you again.Yours Sincerely,Dina Novia FaisalDirector of Marketing Communications
Guest User
Classic Twin Room
Stayed in Sep 2024
Family
6 review
4.7/5
Amazing
Posted on 9 Sep 2024
overall is great, except for room acoustics, we can hear noises clearly from neighboring rooms.
Response from Property: Dear Guest,Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We deeply apologize for the inconvenience you experienced during your stay with us. Your concerns have been properly received by our team and we would immediately ensure follow-up actions. We really appreciate the time and thoughts you had put into our service and we hope our temporary drawback does not keep you from staying with us again. Should there be any chance for a revisit, we are earnestly looking forward to welcome you again.Respectfully yours,Dina Novia FaisalDirector of Marketing Communications
Jiang Xu
Classic King Room
Stayed in Agt 2024
Couples
5 review
4.7/5
Amazing
Posted on 13 Nov 2024
The view was fantastic. And the on-site restaurant was great! Generous portions, without compromise on taste. It's really great to have considering the location is kinda far away from everything else.
Geri
Premium King Room
Stayed in Agt 2024
Couples
84 review
4.5/5
Great
Posted on 9 Agt 2024
For the top tier brand, I would have expected better in some of the amenities. Other than the nicely deisgned packaging, the dental kit, toiletries quality were no better than the reddoorz amenities I have used. It was not the complete amenity kit as it excluded comb, shaver and sewing kit. Likewise for the inroom coffee. It's these details that help make the difference.
Having said that, the room was clean, nicely furnished and the staff service was good. Breakfast was good and the view of city was great.
Response from Property: Dear Geri,Thank you for taking the time to share your feedback. We appreciate your comments and are pleased to hear that you found the room clean, nicely furnished, and the staff service satisfactory. Weβre also glad you enjoyed the breakfast and the city view.We apologize for not meeting your expectations with the amenities provided. Your observations about the dental kit, toiletries, and missing items such as the comb, shaver, and sewing kit are valuable and will be taken into account. We understand that these details are important in enhancing the overall guest experience, and we will review our amenities to ensure they meet the high standards expected of a top-tier brand.Thank you again for your feedback, which helps us improve. We hope to have the opportunity to serve you better in the future.Warmest Regards,Dina Novia FaisalDirector of Marketing Communications
HKK123
Classic Twin Room
Stayed in Des 2023
Family
31 review
5.0/5
Outstanding
Posted on 22 Des 2023
Intercontinental Dago Pakar Bandung is one of the most luxurious hotel in bandung that feature the best part Bandung at the north side of the city with the most fresh air close to the forest, golf course, various restaurants and definitely with great city view especially in the evening. Our visit this time is because special requests from my daughter to celebrate her late birthday after the school holiday. We visited this hotel early this year and she was impressed so much ans requested to visit back this time.
Our family always came back to this beautiful hotel almost every year due to its world class standard and exceptional hospitality from the front office, F&B, housekeeping and the guest relations.
The check in was super smooth, thanks to Mr. Wirianto Prowo, the FO manager who helped the process and he made sure the room was in good condition. The hotel really helped to fulfill our request for clean and quiet room as our daughter has bad skin allergy and light sleeper.
We stay in Kembang Villa, a very beautiful unit for family with kids. The unit is very spacious with a big jacuzzi inside the bathroom. It has a separate living room area and bedroom. At the back there is a large closet corridor with a medium size working desk. The room is pretty modern with updated power plug with normal USB and micro USB type C in couple of area next to bed as well as in living room. It has 2 smart TVs with complete channels.
We encountered a minor issue however the team showed fast and strong support to fix the issue and they continuously checked the guests to make sure we enjoyed our stay in this hotel. Thanks to Mr. Erick and Mr. Evi for making our stay enjoyable.
As we bring our kid, this hotel provides various activities for kids such as a reasonable big kids club, cinema with playstation and nintendo for families time, bouncy castle with other activities and some pay per use activities such as horse riding, go-cart, rock climbing and game machines. The swimming pool is reasonably big and has great view. The gym is pretty good just the room a bit warm.
Last but not least is breakfast. One of the most complete breakfasts in the city. They rotated the menu everyday so you will not get bored. Today i tried some local dishes like rice cake with chicken curry and yesterday i ate the yellow rice with a lot of condiments. It also provides american style breakfast and some sushi. The chef is also able to make egg Benedict with good quality. I did not recall other hotels in bandung can make it. Special thanks to chef Entis who did extra miles to provide non spicy dishes during breakfast.
Overall, I highly recommend the hotel, and will come back again next holiday.
6/11
pramayani
2 Single Beds Premium
Stayed in Sep 2024
Travel with friends
28 review
4.5/5
Great
Posted on 3 Sep 2024
It was an ok stay. Great staff, but amenities need to stay open a little longer.
Response from Property: Dear Pramayani,Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We are very pleased to know that you had a pleasant stay with us. We are looking forward to welcome you again in the future should there be any chance for your next visit to Bandung.Warmest Regards,Dina Novia FaisalDirector of Marketing Communications
Rohani Ariffin
Classic Twin Room
Stayed in Jun 2024
Family
2 review
3.5/5
Posted on 14 Jun 2024
I asked for a birthday welcome for my daughter. It was
beautifully done on the mirror with neon ink. There was a nice towel cake with a card too. Unfortunately, the brasserie was opened only on Fridays and weekends so I couldn't get a cake to celebrate her birthday.
The bathroom was quite dirty despite having black tiles, i could see some mold on the walls in the shower area. The bellhop staff are friendly and helpful. The location is away from shops and malls.
Calvin
Premium Room
Stayed in Des 2023
Family
42 review
5.0/5
Outstanding
Posted on 25 Des 2023
great service, a bit far from the city. Hotel has a very outstanding facility for kids
Dicky Iswanto
Kembang Villa
Stayed in Sep 2024
Family
65 review
5.0/5
Outstanding
Posted on 16 Sep 2024
worth it, wonderfull place & wonderfull service
Response from Property: Dear Dicky,Thank you for opting to trust Intercontinental Bandung Dago Pakar as your place to stay in Bandung. It is such a great pleasure and honor for us to receive your positive feedback on our property. Your great staying experience is what drives us to even provide better services and hospitality to our customer. Should there be any chance for your next trip to Bandung, our team are earnestly looking forward to welcome you again.Yours Sincerely,Dina Novia FaisalDirector of Marketing Communications
Great when new - poor maintenance has taken toll over the years - feels run down for Intercontinental hotel standard.
Worn bedsheet and tired towels. Bathroom wall needs scrubbing!
Response from Property: Dear DjohC,Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We deeply apologize for the inconvenience you experienced during your stay with us. Your concerns have been properly received by our team and we would immediately ensure follow-up actions upon the aforementioned shortcoming. We really appreciate the time and thoughts you had put into our service and we hope our temporary drawback does not keep you from staying with us again. Should there be any chance for a revisit, we are earnestly looking forward to welcome you again.Respectfully yours,Dina Novia FaisalDirector of Marketing Communications