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Hotel is very clean

Can’t think of anything that should be improved. I really mean. I’m a regular international traveller for both business and vacation. No question that this is probably one of the best (if not the best) Hotels in the world. Facilities are cozy and luxurious at a time. Employees could not be any nicer. Everything is being taken care from the arrival till departure

We had an excellent seven-night stay for our engagement-moon, booked through a leading skiing travel agency in the UK, and enjoyed what can only be described as a five-star experience from the moment we entered the hotel. A welcome drink – juice, water, or champagne – was a lovely touch, alongside a cosy lobby area perfect for guests to relax in. The location is excellent, with the convenience of an in-house ski hire shop, Viladomat Signature, though the equipment was slightly more worn and about 10% pricier than nearby alternatives. Nonetheless, the convenience offset any minor shortcomings. The hotel boasts excellent Wi-Fi throughout, including the ski room, and offers a convenient mini-van service to the main Soldeu gondola from 08:30 to 17:00. A big shout-out to the driver with long dark hair and Ray-Ban-looking sunglasses (sorry, we didn't get his name). He was always incredibly helpful, jumping out of the mini-van to run over and assist us with carrying our skis and poles, saving us the effort of walking up the stairs from the Gondola station. The staff across the board, from the front desk to the spa, were friendly and helpful. Our room was immaculate, with a balcony facing the mountains, a Nespresso machine, and L'Occitane toiletries adding to the luxury. The spa was a particular highlight, especially the large jacuzzi, where I found immense relaxation. We also indulged in massages, which were not only reasonably priced but truly enjoyable, enhancing our overall experience at the hotel. We enjoyed the hotel's vibrant atmosphere. However, we have some suggestions for the hotel management: * Consider waiving spa fees for guests staying longer, like us, for seven nights. * While most staff speak basic English, enhancing their proficiency could improve communication with English-speaking guests. * More clear labelling of buffet dishes would be appreciated, especially for dietary requirements such as vegetarian or vegan options. For instance, a pot of roasted vegetables unexpectedly contained ham without indication, and clearer labelling would help guests like me, a pescatarian, in making suitable food selections. * Ensure the plates are thoroughly cleaned. We noticed a few plates near the dessert station had stains on them. Despite these minor suggestions, our stay was delightful, and we're deeply grateful to all the hotel staff for making our visit extraordinarily special. We would definitely consider returning to this hotel for future skiing trips in Soldeu. A heartfelt thank you to everyone at the hotel for a memorable engagement-moon!!

Son unos apartamentos de dos niveles muy correctos. En el primer nivel tenemos la entrada, un baño con ducha, y la cocina con el salon-comedor con un sofá cama , a destacar la cocina que es muy completa, incluye una cafetera de capsulas Dolce gusto. En la segunda planta disponemos de un baño con bañera y dos habitaciones dobles. Cada apartamento incluye una plaza de parking, por lo que te ahorras tener que dejar el coche en la calle. El único punto negativo a mejorar, es verdad que seria la conexión a internet que es una conexón un poquito lenta dependiendo de lo que quieras hacer, pero para lo básico (enviar algun whatssapp, etc) tienes suficiente. A destacar el servicio de atención al cliente de estos apartamentos, durante mi estancia tuve una pequeña incidencia pero gracias a la rápidez y a la profesionalidad del personal que me atendió, he de reconocer que son excepcionales, un 10 para ellos sobretodo para Francesc que demostró ser un excelente profesional y una increible persona.

My daughter and I have just had a wonderful ski week in Soldeu/ El Tarter based at the Hotel Canaro. The hotel was excellent, cosy, warm, spacious rooms, staff excellent and very efficient shuttle bus to the slopes in El Tarter. However the best thing for us was really excellent vegan food in the restaurant. Everyone enjoyed their food from what I could tell. We were delighted with four courses every evening in the Crystal Ski package deal. Would recommend highly.