Search Best Hotels in Maipu Department

I rarely write reviews, but this place has been exceptional and I’m happy to help them welcome more guests. Our stay at Casa Agostino has been perfect from the moment we arrived. The facilities are new and perfectly clean (lots of perfectly cut green) and the staff is excellent. You really have the feeling to be in a family-owned hotel while you’re not missing anything well-known premium hotel brands would offer you. Even more, they even have an “Honesty Bar” where you can simply take whatever you want and simply leave a brief note. A special shout-out goes to Esteban, who is an Allrounder from receptionist over the day to being the guy who sees your late-night cravings before you even call him and serves you the finest snacks you’ll find in whole Mendoza at that time. He has made our stay a 10/10 and I can highly recommend anyone to visit this place!

O Ibis tem sido nossa opção de hospedagem dentro e fora do Brasil e nunca nos decepcionou. Melhor custo benefício. Mas, este Ibis de Mendoza está totalmente fora do padrão por 2 motivos: - Ar condicionado não gela absolutamente nada. - Há um problema sério com as válvulas de descarga dos vasos sanitários que as vezes funciona, outras não. Além do cheiro ruim de retorno de esgoto no banheiro. Um detalhe, isso não aconteceu só no nosso quarto, os 2 quartos que alugamos tinham o mesmo problema. Não volto a me hospedar nesta unidade e agora ficamos com medo de ter surpresas desagradáveis em outras unidades da rede.

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!