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3rd time at this hotel but sadly our last. Hotel and facilities are great, reception staff are very friendly and fun however we were really let down by the dining experience which used to be amazing.... To start with we were given the wine list, less than 1 minute later we were asked our selection so we explained we needed time to look at the menu, just 1 minute later the waiter asked again - in the end we were served a totally incorrect bottle of wine. This was followed by being served a main course before we had even been given our starters and the evening just continued from that point a little bit like a comedy sketch....... the staff are friendly but clearly very inexperienced, hopefully this will change with time. However the real complaint was the uninspiring food. The soup was absolutely tasteless - no salt or seasoning at all and the main course was really awful, it was bland, unimaginative and very boring. I actually left my meal and went to fill up at the salad bar but at 8 pm this had all been cleared away so I ended up eating the 2 pieces of unsalted broccoli, gave the potato to my husband and hid the tasteless meat underneath my napkin! The cook really needs to taste and season the food before it is sent out to the customers. Sorry but it was awful and very boring! After dinner at 20:30 we went to find someone from the hotel to speak to about the meal but there wasn't a single person available - the bar and reception were totally empty of both staff and guests and the management were nowhere to be seen, eventually we gave up and went to bed. Please please please employ your old cook as the food used to be amazing and my last review of your hotel was 5 stars

The hotel is very basic, no frills, dinner is absolutely terrible, much better to just have breakfast and eat dinner in one of the restaurants in town. Breakfast is barely on a 3* level. Some of the staff are kind and helpful, some are just there. The parking was covered in ice and it was a hazard to walk there, they did not bother to deal with that. Also, the heating is so loud it keeps half a hotel up at night. There where people with kids that where screaming because of the loud noise the heaters are making. All in all, would not recommend.

Wellness landscape (to say so), which meets all wishes; very beautifully designed pools and saunas, rest areas and also enough space outdoor (was just a wonderful place in green at this weather) The menu selection is very varied and tasteful at the highest level; breakfast option until 12:00 (if you want..) A class for yourself was the dessert buffet (I have liked the hand-made pralinees and the macarones especially) The staff is very friendly and effortful, in the dining room it is pleasantly quiet, although the hotel was well loaded; Mrs Ronacher himself is very present - it makes somehow the combination of everything that we have felt very well