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Came here for New Year and we had a fantastic time. This hotel was great, everyone was super friendly and the room had a stunning view of the mountains. Nicole and her team were so so friendly helpful and welcoming, nothing was too much trouble. Vlada was also great at helping us booking the best restaurants for the evening. I would throughly recommend this hotel to anyone coming to Gotzens, would absolutely stay again!

Our room was not very large, but was big enough to be comfortable. The deck (with table and chairs) added outside space to the room and since weather was so nice, we were able to open the doors and have fresh air which was nice. The included breakfast buffet was typical for this region with cereal, yogurt, meats, cheeses and pickles, plus bread and jam. There was a large selection of everything with wonderful fresh bread and cheese and butter at the perfect temperature. Zirl is a breathtaking valley, and Hotel Tyrolis has great views of the mountains.

We originally had our main hotel stay booked in Hintertux. We were paying a lot for the hotel and after considering our long journey from Australia, we figured it may make sense to stay close to the airport at Innsbruck for our first day to get some sleep and continue our journey to Hintertux the next morning. We saved quite a bit of money making this decision and made a great choice! We walked to Penz West from the airport with four suitcases and four back packs. It was five minutes on foot and that was in thick snow! The room was way beyond our expectations for a hotel so close to the airport. It was very spacious, beautifully decorated and included breakfast that was simply magnificent. The hotel also had a wellness area including sauna, steam room, cold plunge shower and a gym. The price was extremely reasonable given all it had to offer us. The staff were very helpful and gave us some local tips about the town of Innsbruck (beautiful Christmas markets) and some mountain trips. We were too tired to do the mountain trips but enjoyed Innsbruck. We could easily have spent more time in this beautiful place and would not hesitate to book Penz West again if we are travelling this route. Mr 11 and 12 year old loved this place!

Evitate!! 4stelle cadenti! Esperienza pessima. Personale incompetente, falso e opportunista. Mai chiesto scusa per un sacco di cose che non sono andate. Al check-in, dopo un ****** enorme per le camere che non corrispondevano a Booking, ci hanno comunicato che l’area relax sarebbe stata aperta dalle 16 fino alle 21: peccato che il cenone di capodanno iniziava alle 18.30, ed essendo le 17 avremmo dovuto scegliere. Al giorno seguente ovviamente non si poteva. Questa limitazione deve essere indicata sul sito. In camera termosifoni spenti nonostante il 31.12. Arrivare in camera e in bagno e doversi fare la doccia al freddo non è da 4 stelle! Ho dovuto accenderlo da me! Il flusso dell’acqua scarso per cui La doccia è stata un pena. Abbiamo comunicato sin dalla prenotazione (con telefonate e mail) l’allergia al pesce di una mia amica. Ci hanno rassicurato che ne avrebbero tenuto conto. Cosa le hanno portato come primo piatto? Il pesce, nella salsa tonnata. Senza scusarsi ne portare un piatto in sostituzione hanno portato via il piatto dopo numerose nostre osservazioni. La seconda portata (tartare di salmone ) l’hanno sostituita con un’insalata verde..scadente! Gestito male e senza professionalità. Non vale minimamente quanto costa! Andate altrove! La camera si salva perché spaziosa e nuova e pulita.

Breakfast is very ordinary European hotel breakfast. The environment and service of the hotel is really good: the heated indoor swimming pool, the great outdoor leisure equipment and the superb views. Highly recommended!

Great hotel! Well located to walk along the river into the Old Town. Standard rooms not huge but very well presented and looks like everything was new. Cosy reception area and bar. The staff were super friendly and when we checked in gave us a voucher for a complimentary drink at the bar and when we got to our room we found little Milka chocolates had been left on the pillow which was a really nice touch. Breakfast was also good – variety of things both hot and cold on offer. We would definitely stay here again.