Search Best Hotels in Burleigh Heads

Sea view apartment is great

The reception contact (John) was awkward and rude. He raved on saying Trip.com will NEVER get their business again beacause I booked on your App & he couldn't believe the deal along with other rubbish... I wouldnt have him representing any business let alone dealing with people!!!! After all that the stay was actually fabulous 😎😄

We stayed for 7 nights in room 27. It was very clean and perfect for what we needed, with a TV, fridge, kettle, toaster, fresh linen and towels, although the bed was quite uncomfortable. The room itself was a bit dark and dated but we can see the rooms are undergoing an upgrade so I’m sure this one will be done in time. The BBQ was great and always clean, the pool was brilliant and location to everything (including Coles 200m down the road) is perfect! The staff are all friendly and accommodating, and their little dog is gorgeous. If you are looking for awesome coffee we found a tiny caravan across the road at the Miami Caravan Park behind the surf club - amazing brew and lovely ladies!

Do not stay here, bedbugs!!!! On our second night of staying here we discovered a bed bug infestation, forcing us to leave the hotel and all our clothes behind. When we first alerted the hotel the next day they continuously berated us for not going to them straight away despite it being 1am when we first discovered the bugs and not seeing any hotel staff at reception when we tried to find them. The manager, Matt tried to say they have their hours on the check in sheet they provided however it doesnt not say anywhere on this that its open till 4am. The main problem of the bed bugs was trying to be shifted onto us for not alerting them in the middle of the night. The hotel staff further attempted to shift blame onto us, accusing us of bringing the bed bugs in despite the whole ecosystem of bed bugs, babies larve and dead ones under the bed that have clearly been there well before our one night stay. The hotel reluctantly gave us a refund for our stay after we requested it, however they refused any reimbursement for the significant expenses we incurred in dry cleaning and replacing our belongings. This experience has cost us hundreds of dollars in new clothes, additional hotel expenses, and cleaning services. We understand that bedbugs can be an issue in hotels, the disappointment lies in the inadequate response and understanding demonstrated by the hotel staff when addressing the matter. It's essential for establishments to handle such situations with empathy and professionalism, aspects that were obviously lacking in our experience. Save yourself the trouble and money - steer clear of this place