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We were looking for an overnight stay, family of 5, and our well behaved and well trained Labrador and pet parrot. The gentleman on the phone was lovely, very friendly and helpful. The day before arrival we were informed that we would be provided a different room (as due to heavy rain the night before, the room we had been allocated was flooded). On arrival, the entrance, reception, exterior and courtyard looked nothing like the online photos. It was in a state of disrepair, rundown, untidy, messy, rubbish around the place, overgrown, peeling fading painted signs etc. We hesitantly checked in, and went to our room. Entering our room, there was a strong unusual smell, and looking up we saw black mould on the ”popcorn white” ceilings (in the living area, bedroom and the bathroom), hence the smell. The room was extremely run down, peeling paint, cobwebs and spiders, the 'grout' in the bathroom had been painted, and was peeling in places. The back of the bedroom door has splotches of different colour paint and tape stuck to it. Due to some of us having asthma we did not want to stay here, for numerous reasons - particularly the mould on the ceilings. We explained to the young girl at reception that we could not stay there due to the black mould on the ceiling and she happily gave us a refund - no further questions asked. We were pretty surprised at the state of disrepair that we didn't really even stay long enough to take photos - we just wanted to leave as soon as we could. We left immediately.

The single room shared bathroom, I did not expect to have no air conditioning, 38 degrees high temperature can not sleep before midnight.

Excellent hotel for family stay. Awesome service. Front desk executives are very polite and professional. Hotel staffs are are very kind. Restaurant food is good and the pool is just awesome. I will recommend this hotel for people travelling to Aus.

Having stayed here several times in recent years, we find it is always clean and comfortable. Location is great for us as it is close to our family members that we come to MLB to visit, and of course it's just 10 minutes walk to Chadstone shopping centre. I recommend it.

Very clean and tidy room. No noise. Great bathroom. Friendly staff. No Ross noise or noise from other rooms. Great atmosphere as well. Great parking even though it’s a $10 fee per day. I don’t like that but live with it as it’s off street parking. Safe in the motel as well as you need your keys to access lifts etc. we have stayed multiple times now and will be back

Worst experience in staying in Sebel Malvern, Melbourne. We booked two 2 bedroom apartments with 2 bathrooms for 8 adults. When we checked in the rooms we found that the receptionist allocated us to 2 bedroom apartments with 1 bathrooms. We went to reception again and reported that we paid for 2 bathrooms with 2 bedrooms apartments . Inexperience and reluctant staff then started calling manager and finally gave us the room . We had to shift all our luggage to another building and this took nearly 3 hours of our precious time. Rooms were claustrophobic and there is no Air conditioning vent inside the bedrooms . Rooms were so tiny that you have squize yourself to get into the bed. When we booked, the staff named Simon confirmed us that it will be in the 14 th floor but they put us in 5 th floor. Because of the Air conditioner issue, we had to keep the window open and the noise makes us awakened throughout the night. Will never stay in ANY Sebel apartment in future. Staffs are most inexperienced and inefficient. BE AWARE when making booking for FALSE PROMISES by booking staff.

We were initially hesitant about booking this hotel (for 14th June, 2022) after reading some previous negative reviews all written at the same time ”4 months ago”. Also very similar wording and from what appears to be people of the same ethnicity. Coincidental? We were glad we decided to book as we were pleasantly surprised. Hotel reception was polite, friendly and helpful from the moment we rang to make the booking to the moment we were handed the keys at check in. It was a cold winter's night and we found the room cosy, clean, large and comfortable. The tariff was most reasonable and we felt we had value for money. Little additional touches were the breakfast pack, free bottled water and complimentary alcoholic beverage each were appreciated..

Too expensive for what it is..basically a cheap motel..and why the hell do I have to use 200 words to write that?,to put me off?well it obviously only made it worse,cuz this website wasn’t very helpful on that night either,as I couldn’t get in my room after I payed for it,on time..and before the final check in time..

We booked our stay via bookings.com in September 2019 for three weeks during the start/middle of October. After our booking was processed, we were asked what time we would arrive, we let the owner know we would be there around 8pm. When we arrived, no one was present. There was a number left on the wall for us to ring when we arrived, we rang the number and got no answer. We waited an hour and a half and no one turned up. Both the back and front doors where open, hence how we where able to get into the building. The front door was unable to be closed due to a busted lock. There where no locks on any of the dorm rooms and every single bed was covered in dirty linen which contained faeces and urine, the smell was horrendous. There was piles of dirty washing left around the hostel, it was clear the place had been neglected for some time. There where nitrous oxide canisters covering some of the beds and although I understand it is a hostel and things like this do happen, that combined with faeces stained linen though isn't acceptable.The sprinkler system had gone off in the past and not been replaced and live wires where hanging out of the walls. Bookings.com initially said there was nothing much they could do and the owner was refusing to refund us, when they emailed her about our complaint, she was very quick to respond saying 'we had 'no basis for a refund'. We then contacted the Victorian Civil and Administrative Tribunal who explained we would need to message the owner and give her some time to come to an agreement with her. Unfortunately, making a case through them can take time so we contacted the bank, who agreed (because they where based in the UK) they would do a charge back to our card and our money would be returned to us. When we tried to message the owner to come to an agreement, her exact words where that the property 'has no electrical issues whatsoever, is properly looked after on a daily basis and is totally safe'. The lights didn't turn on properly, the place was nearly pitch black and we had to use our lights on our phone. There was faeces on beds and dirty linen everywhere, I wouldn't exactly call it hygienic and the sprinklers where broke. The toilets didn't have proper locks on and the kitchen was revolting. My advice, stay clear! We won the charge back claim and our money was returned to us via the bank two weeks later!

It is close to a friend's house, and it is close to the Coles supermarket, and there is a big park nearby. The front desk is also very friendly, that is, the entrance and entrance of the garage is one. I also found the wrong entrance when I checked in, but I got used to it a few times. There is no charge for parking. The facilities in the house are a bit old but clean.