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The environment is very good, the facilities are good, but there are a few problems: 1. The hotel does not have a restaurant. The breakfast package comes with a breakfast box, such as the last photo, a little pit. 2. The hotel does not provide slippers and toothbrush toothpaste. 3. I stayed for three nights and only cleaned me once. 4. Check in for international credit card pre-authorization, cash will not work 5. It is far from the city and the traffic is not convenient. I saw many Chinese tour groups living here. I am very sympathetic to those uncles who don’t understand English.

We booked a week long stay with our daughter, we missed the first day of room service attending to the room we put our sign out for a clean on Good Friday and received a text message to say all room cleaning would resume the following Tuesday. Good Friday I can understand as it’s a very significant holiday but the Saturday Sunday and Monday I found to be bizarre and the only place I’ve ever had this occur. The hotel itself is beautiful, clean and in a fantastic location but the lack of servicing over a long weekend when you have a family holiday doesn’t really work.

Visited this hotel for 5 days second week of April, the check in was a bit vague with the reception laying more attention to the guest trying to get money to play the pokies than the actual check in process. Hence I wasn’t really indicated where the room was or how to head up to the elevators or presented with any of the other facilities of the hotel, until I asked of course. No complaints as the receptionist was adequate to the standard of the Australian hospitality service. Room was quite on the second floor and spacious but bed wasn’t very comfortable. Also the showers lack water pressure but this is very subjective. The restaurants are okay and they offer a variety of meals nevertheless no buffet breakfast but there are plenty of choices around the area too thst you can Uber in. The reason it gets 4 stars for me it’s because of the location which is convenient for me and it has the facilities I require during business travel. Overall a nice hotel and the rooms were dressed every day which is also a plus on this lack of service environment we live in today. Oh it also has free parking and I didn’t find it too noisy as other people have complained about.

I stayed at st albans hotel last week.Staff are very friendly.Rooms are net and tidy. Close to airport and train station. Food was excellent manager on duty offered discount for us. Break fast packs were so handy on the go. Looking forward ro stay at St Albans hotel soon.

Very clean, well-equipped, with good supermarket and shopping mall facilities in the surrounding area. It is about half an hour's drive from the city center CBD. It is an apartment worth staying in for families

Stayed here for work, found checking in easy, room was clean and comfortable, Had dinner in restaurant and the meal was lovely. The bed was comfortable, air cond wasn't noisy like some places I have stayed in, it kept a constant temp & was just right considering it was very cold outside :) The meal the steak was cooked perfectly with the sides to match. Overall great place to stay & will return again.

both Liezel and Donna were so patient I think with a big group it can be overwhelming but these ladies where so helpful with a smile still on there faces. great food great service reasonable price. I will defiantly be back next time I am in Melbourne

The hotel environment is great, a buffet breakfast of 20 knives can be bought, and the taste is good. The hotel is a single building with a lot of entertainment venues, about 15 minutes away from the Melbourne Hotel. It's easier to find.