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The location of the hotel is quiet and the rooms are clean and comfortable. Within 10 minutes drive to the Castle Tower shopping center, not far from the Hills Showground subway station, satisfied!

The service of the staff is really nice and helpful. Unfortunately the apartment is a bit old and the sofas were worn out. It does have everything so you can do everything in the apartment. Dishwasher, clothes washer and dryer, free car parks and wifi. You could also book connecting rooms as well if you want to travel with family. Location wise, you should have a car. Walking to the bus and metro is annoying. Just a few minute drive and you would get to the metro, shops, pubs, bowling. For the price, the place is alright.

The environment is particularly good, the rooms are spacious and comfortable, but unfortunately only one day, did not try SPA services. Dinner is of a high standard, perfect for a casual get-together with friends.

I was located to room 201 which is right next to the lift . It was a very noisey room, every min or 2 mins can hear the lift sound . While I was making the booking I wrote in the booking comment to not locate me next to the lift . Any when when I checked out and kindly advise to the check out staff that the room was very noisy . The staff just said everything had been paid for . Not happy at all with my staying . Not even a free coffee was offered at the bar for a comfort drink .

I booked in on Friday to an apartment room. There is only two of everything in this room, two forks, two coffee cups, to bowls, two towels. Strongly 3 coffee satchels. They don't clean the room. They don't clean your room at all until you leave. When i returned 11pm sunday night, still no room service. Same sheets, no towels, no coffee, no clean dishes. Mary, purporting to be management says that they don't clean. Housekeeping just empty's the bin and provides fresh towels. I wasn't fortunate enough for them to even do that. How you are supposed to survive 4 days with two forks, two towels and 3 coffee satchels is a mystery. A four star establishment that doesn't do housekeeping. This place is a dump. Keep away from it.

Quest Hotels have always been a good choice for me when staying away. Hotel staff were lovely and helpful and attentive. We had everything we needed for our trip. Overall it was a lovely and pleasant stay.

Excellent location with affordable pricing. Workers don't need 5 star, just a clean, convenient perfectly acceptable place to stay. Very good protected parking facilities with easy access. I don't know what more you'd want for good, honest, accommodation. There's very little competition for what they offer. I will definitely stay there every time I need to go to Sydney.

First: the good. The reception staff were lovely, friendly and helpful. The air conditioning worked well and the room was quiet. The not-so-good: I found the bed very uncomfortable and woke up with a back ache. Just one rather flat pillow too. I know mattress firmness is an individual thing and maybe some people find these beds comfortable, but not me. The actual bad: there were no bedside tables in the room. I’ve never ever stayed at a hotel with no bedside tables before. I was travelling with my mum who needs to use a CPAP machine and she had to push her bed across the room so she could use the built-in desk by the window to rest and plug in her machine. The bathroom was a weird sort of dropped-in prefabricated quarter-circle that you have to step up into, and the shower floor was plastic and spongy and felt like I was going to fall through. There was a sign in the bathroom warning us that steam from the shower could set off the smoke alarms and if that happened we would be liable for the fire brigade call-out fee of $1500. Despite this there was no extractor fan in the bathroom! There was also a sign asking us not to boil the kettle under the smoke alarm for the same reason. But that’s where they keep the kettle… The room also had an unpleasant musty smell, like the carpets had got wet and mouldy. We tried to open the window for fresh air but it was so noisy we had to close it again. So here are my suggestions for making this hotel a more pleasant place to stay: Add some bedside tables. Even just one to share between the two beds. Get the carpets cleaned, or replaced. Change the smoke alarms. Most smoke alarms aren’t triggered by shower steam! Replace the pillows, or at least have more than one per bed. I acknowledge that this is a budget hotel and a no-frills approach is expected, but I’ve stayed in much cheaper places that were much more comfortable and welcoming!

Cleanliness is very important to all the hotels and accommodation. because it can cause diseases. Dust comming from the fan and air-conditioning when it's running. I show cockroaches coming through the gaps on the walls. Specially the noise from the doors and air-conditioning need to be replaced. But although I realised this is how we all end it up if we after economy room. Management is very friendly but need more attention of cleanliness and maybe it's time to do renovations. Thanks