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The location of the hotel is quiet and the rooms are clean and comfortable. Within 10 minutes drive to the Castle Tower shopping center, not far from the Hills Showground subway station, satisfied!

The environment is particularly good, the rooms are spacious and comfortable, but unfortunately only one day, did not try SPA services. Dinner is of a high standard, perfect for a casual get-together with friends.

I was located to room 201 which is right next to the lift . It was a very noisey room, every min or 2 mins can hear the lift sound . While I was making the booking I wrote in the booking comment to not locate me next to the lift . Any when when I checked out and kindly advise to the check out staff that the room was very noisy . The staff just said everything had been paid for . Not happy at all with my staying . Not even a free coffee was offered at the bar for a comfort drink .

Excellent apartment, very clean and comfortable, one of the best we've stayed in. Had everything we needed for our weeks stay. Bed really comfortable. Servicing of the apartment was excellent. Staff friendly and helpful. Close to local shops and excellent restaurants. Would highly recommend the Punthill.

Quest Hotels have always been a good choice for me when staying away. Hotel staff were lovely and helpful and attentive. We had everything we needed for our trip. Overall it was a lovely and pleasant stay.

Great location but had a executive apartment that was in need of a good clean. Carpet was dirty and balcony also. Standard appearance really and not worth the money we paid. Something has changed since our last visit. Need to pick up your cleaning style!!!

First: the good. The reception staff were lovely, friendly and helpful. The air conditioning worked well and the room was quiet. The not-so-good: I found the bed very uncomfortable and woke up with a back ache. Just one rather flat pillow too. I know mattress firmness is an individual thing and maybe some people find these beds comfortable, but not me. The actual bad: there were no bedside tables in the room. I’ve never ever stayed at a hotel with no bedside tables before. I was travelling with my mum who needs to use a CPAP machine and she had to push her bed across the room so she could use the built-in desk by the window to rest and plug in her machine. The bathroom was a weird sort of dropped-in prefabricated quarter-circle that you have to step up into, and the shower floor was plastic and spongy and felt like I was going to fall through. There was a sign in the bathroom warning us that steam from the shower could set off the smoke alarms and if that happened we would be liable for the fire brigade call-out fee of $1500. Despite this there was no extractor fan in the bathroom! There was also a sign asking us not to boil the kettle under the smoke alarm for the same reason. But that’s where they keep the kettle… The room also had an unpleasant musty smell, like the carpets had got wet and mouldy. We tried to open the window for fresh air but it was so noisy we had to close it again. So here are my suggestions for making this hotel a more pleasant place to stay: Add some bedside tables. Even just one to share between the two beds. Get the carpets cleaned, or replaced. Change the smoke alarms. Most smoke alarms aren’t triggered by shower steam! Replace the pillows, or at least have more than one per bed. I acknowledge that this is a budget hotel and a no-frills approach is expected, but I’ve stayed in much cheaper places that were much more comfortable and welcoming!

Cleanliness is very important to all the hotels and accommodation. because it can cause diseases. Dust comming from the fan and air-conditioning when it's running. I show cockroaches coming through the gaps on the walls. Specially the noise from the doors and air-conditioning need to be replaced. But although I realised this is how we all end it up if we after economy room. Management is very friendly but need more attention of cleanliness and maybe it's time to do renovations. Thanks

The staff went above and beyond to accommodate my friend and I, despite multiple changes to our staying dates. Cameron in particular was extremely welcoming and hospitable. Upon arrival the staff offered to take my friend's suitcase up to our room and when we asked, provided us with a microwave and toaster! Our room was well equipped and very clean. Although the hotel's location appears to be far from the city, we had no problem catching trains to and from the hotel. Even trains with limited stops will stop at Westmead station