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We like so many things about this hotel! At first, we had doubts about its location as it is a bit further from the city centre, but when we reached the hotel, our mind changed immediately. The location is great for us, it’s just 5-min walking from the Granville train station, minimum chaos involved to find the hotel since you can practically see it from the station itself; so near, so distinctive, you’ll notice it easily! It’s located above a bar, it wasn’t too noisy so it’s okay. Check in and check out were quick and easy, Wi-Fi works perfectly. We got upgraded from a Double Room to a Family Room, but we loved it since it has a lot of natural light; very refreshing in the morning and breezy at night. Our room is okay, beds are comfy, we’ve got clean towels ready as well. The room comes with a mini fridge, kettle, iron & iron board, paper cups, basic tea, coffee, sugar combo, and we also have a huge TV. We found the multiple power points next to each bed very interesting and helpful, so that’s definitely a plus point! The shared bathrooms for female are located mainly around the single/double rooms, but we’re cool with it. The bathrooms come with complimentary Shampoo, Body Wash, Conditioner, hot water, so all is good. They are usually clean in the morning, so no complains. There are many eateries nearby, also marts. There’s a halal Pakistani/Arab food outlet right across the hotel and we loved how generous they are with the food; they’re usually open in the evening till late so it’s really helpful for us to get takeouts after a long day sightseeing in the city. The hotel doesn’t have an elevator and the stairs are pretty steep, but the staff helped us with our luggage. There’s a washer, but no dryer.

The wooden floor is very noisy. Every Time someone walk down the stairs it makes sound.other than that very nice room and bed and clean toilet too.location is very convenient. 7min from the train station.close to supermarket and some nice restaurants.

The room is a serviced apartment with a washing machine, dishwasher, kitchenware, tableware, and a sofa bed. It is very comfortable and clean for a family of three.

I visit about once a month, and have been doing so for a long time. The staff are very welcoming and go out of their way to organise my booking in my preferred room. The suite is excellent. Always impeccably clean, and perfect for my requirements. The hotel is within easy walking distance to Parramatta’s CBD and restaurants. I intend to return each time my business takes me to Parramatta

Hotel is at a good location, about 2 minutes drive to markets and restaurants. Amenities were good, it has a decent gym, pool (not warm), jacuzzi (warm) and sauna. Staff were polite, I did not quite like the fact that someone goes to your room everyday in the morning opening the room door with us inside the room to check the minibar, I have asked the reception to not let that happen but it continued. Other than that the hotel is great, I would stay again.

The service was satisfactory with interruption during check-in. The rooms were lacking in no menus or information on hotel and things to do. The lamps were broken and roughly repaired and dangerous. The queen size bed was 2 single beds pushed together which gave you a sore back from the lump down the middle. The room had one towel booked for two people. Really disappointing and lacked everything and poor condition. Sad to leave a bad revue.

Please note the date of this review. The current owners have only been there six months, and they are pleasant and very helpful. Although the information is there, it is not immediately clear that parking is very, very limited and needs to be pre-booked. There is an arrangement with the local Westfield, which left me - an elderly solo female traveller - slogging uphill to return to the hotel on the day before garbage pickup. Very smelly and unpleasant. (Returning downhill after garbage pickup not such a problem!) Room was elegant and spotless. But also unclear from the webpage is that there is no evening meal service, only basic breakfast - with a very nice carrot cake - which left me eating a chocolate bar and chips for the evening meal. No, there doesn't seem to be any nearby cafe. All in all, this should be branded as a Hoilday Inn Express. And, no, a microwave oven doesn't turn a room into a suite. I suggest choosing the other Parramatta Holiday Inn. If I'd realised the problems in advance I'd have cancelled and swapped. It will be interesting to see what the new owners make of it when they've had a bit more time.

It's clean and only about 20 kilometers away from Sydney city. Can cook by myself

I have stayed twice in three months. I have booked this time. I am very satisfied with the double suite. The terrace is very large. The kitchen is fully equipped. It can cook more than six people. The fly in the ointment is another room. The difference is that the air is dripping.  No room, bed, room, lobby, suggestion, suites are better than standard double rooms.