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I had an amazing experience with Quest Ipswich, from the day I was arriving to receive a call from them to see how I was going and to prepare for my arrival was a first, the check in process was seem less and then got to my room and enjoyed an amazing stay. When I needed to use the washing facilities or required any assistance the staff were always smiling and willing to help without an issue. One of the best experiences I have had with accomodation during my 40+ years.

Clean open rooms with nice balcony, everything I needed was in the room. Short walk to city and riverside. Parking bays could be a bit difficult to navigate, but mine was ok getting in and out. Separate office desk was handy.

We enjoyed our stay here and the staff are lovely. The only thing we would change is to have another smoking section at the bottom end of the rooms so the guests don't have to walk so far from the room. The pool was beautiful and the restaurant was great. Lovely food and lovely staff.

The last time I went there, the milk in the refrigerator was opened. It was just because the last resident put the bottle back on, so I didn't even realize it was opened at first, so I think the cleaning staff didn't notice it, and so did I. Just picked it up and saw it, and I hope that this kind of thing will not happen again in the future. When I checked in on the first day, I didn't answer the door because I wanted to sleep too much. As a result, I was very worried that I missed the cleaning time. I didn't expect that the cleaner was very quiet and cleaned up for me (so quiet that I didn't find anyone coming in), I'm really grateful !

I stayed for a whole week and was also attending a course here during the day. My room was very comfortable, clean, large and very well maintained. The staff were professional and very friendly. The conference facilities had everything we needed and very nice freshly baked/cooked morning tea, lunch and afternoon tea each day. An easy trip into town and a quick walk to a large shopping centre straight across the road made it a very convenient location.

Paid for an upgrade to a room at the back after reading reviews describing noise levels. Glad we did because this motel fronts a busy motorway and still traffic noise at a bearable level from back row room. Room was large and very clean although 2 small living cockroaches in bathroom. Husband found bed to be perfect but I had trouble sleeping on it. You can’t please everyone. When we arrived around 5pm the main door to the office was locked but a fellow, either a customer or worker was sitting on a waiting area seat in the reception area and told me the manager was not there but I could use a side door. That was no problem as within a minute or 2 the manager arrived and I told him who I was and he remembered I had called an hour before to check on the availability of a suite rather than a room. Only thing that stopped me short of giving 5 stars was the manager’s apparent distain at having to serve a customer. The dear man couldn’t have looked or come across to me as more put out by having to attend my booking. He offered very little information. When I asked about the wifi password ( wifi did not work at all by the way, even with instructions ) he disinterestedly told me it’s on the back of the key. Also on the back of the key was information on what to do if the tv gives a no signal message. I don’t know why he couldn’t be bothered to explain that. So all up, he was a very poor ambassador for the motel and could easily, single handily ruined the start of someone’s vacation vibe with his “ can I just get this over and done with” vibe. I maintained my chirpy and happy disposition in the meagre attempt of cheering up this poor soul. Alas, it wasn’t to be although when I asked about distances /directions to a venue we were to attend, old mate, worker/customer was all for telling me everything I needed to know. Thank goodness I had him to share the information I needed because once that key was in my hand, Mr manager had done his part and no further talk appeared to be necessary! Maybe HE needs a holiday? Other than that, the suite was suitable for a longer stay with microwave, cooktop, kettle and mini fridge/freezer. There was adequate crockery , cutlery, pans, toaster and washing up items to be able to prepare food for 2. We only stayed the one night and did not eat dinner or breakfast from the dining room on site. I knew about the dining room from reading reviews, not Mr Manager.