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A good set up with parking available, admittedly you pay a fee but an good option. I couldn’t get the TV to work but it was fixed very quickly by friendly staff. No instructions on how to navigate the TV etc…. Would be nice to have a book with info about restaurant etc…close by. There was. Bit of noise both inside and outside the hotel which was disappointing as I went there for peace and quiet. Overall a good experience with room for improvements

I don't know why this hotel is rated 4 stars. It is 2 stars at best. We stayed for four nights, and our room was never cleaned. We had to ask for fresh towels on the third day. We emptied the trash ourselves as it became apparent the property does not offer cleaning service. There isn't a coffee maker in the room, and just a couple of forks and a couple of plates. The room itself felt dirty. The main areas of the building, including the entrance and walkways, were littered with leaves and other materials. We informed a cleaner the area needed to be vacuumed and he said it wasn't his job. We informed the front desk, and they simply nodded their heads. There is a language barrier with the front desk staff. I would not stay here given the lack of cleanliness and service. There aren't many choices in Kew, but I would look in Hawthrone or Richmond, which are relatively close to Kew.

The front desk is Chinese, the communication is barrier-free, the room is a bit old, there is no elevator, you can park for free, the surrounding area is relatively quiet, as for transportation, it is convenient to rent a car.

Close to the tram, clean and compliant hotel! Very pleasant staff! I recommend for a week's stay, there is plenty of equipment in the kitchen

The transportation is very convenient, the room is slightly smaller and there is free parking.

For the convenience of booking this hotel, the hotel is located next to the train station, convenient to travel; the scale is small, relatively clean, the hot water in the bath is very comfortable; the lower floor is a beer restaurant, very lively at night, next to the cafe to eat The brunch is also very good; there are many small shops and supermarkets in the whole street. I bought apples and oranges in the room, which is very home-like; I need to bring my own slippers and toothbrushes.

The hotel is great, very close to Swinburne University of Technology, 5 minutes walk. The favorite is the fully equipped kitchen in the room, especially suitable for Chinese people who don't like western food very much. You can buy your own ingredients to cook. The lady at the front desk is very beautiful, and the attitude is very enthusiastic. Yes, she will settle in when she has the chance.

Great Place and location, close to a hotel for an evening meal, IGA located close and handy. The apartment was nice and clean, reception staff were friendly easy access from the car park to the rooms, made for an easy comfortable stay. Also nice and quiet location.

fantastic hotel, staff super friendly, rooms were clean and modern. location is fantastic and everywhere is easily accessible on public transport which stops directly outside.

The building is only a few years old but already showing early signs of wear in public areas. However the room itself was very clean and well designed. We stayed in a base rate room and while on the smaller side was ample space for what we needed. The king bed was very comfortable and the shower was spacious and great pressure. A coffee machine with pods is provided. Access to the hotel from the west is extremely easy but if you are approaching from the east there is no way to turn right into the hotel and you have to go a fair way down the road before you can turn around and come all the way back. Once on property there is a nice curved driveway to park while you are checking in. Parking onsite was $35 but as I had read these reviews I knew to ask about the street parking and was told it would cost $15. I said ‘I thought on the weekends it was free’ and they responded ‘oh yes, we can give you complimentary parking’ (Haha). The staff were very friendly. The street parking is on the street along the nearby river (Yarra Blvd) and takes 1 min to walk across a grass parkland to this street. On the weekend it seemed a very quiet street and safe to park. This street parking is metered parking between 8am-5pm Mon- Fri so the hotel can provide a pass for $15 but if your stay is outside these hours you can park for free. The tram station is immediately out the front of this hotel so although it is a fair way from the CBD it is easy access to Melbourne. Our T.V. remote was not working (maybe old batteries) so we were unable to watch T.V. and the clock beside the bed lit up the time while the lights were on but seemed to be light activated because once all lights were switched of it also switched off so you could not see the time during the night - so keep your phone clock handy.