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This motel is too close to the highway, and the front desk gave me a room facing the road. It is very noisy at night, and even double-glazed windows are useless. The hotel looks quite new, newer than the motels I stayed in along the way from Sydney, but the facilities are the most broken. The hair dryer and exhaust fan are broken, and the access control system in and out of the lobby often fails. In addition, I put the food bought in the supermarket in the refrigerator. Who knew that when I opened it the next day, I found cockroaches in the refrigerator, which is not hygienic.

In order to make it easier to live near the Great Ocean Road Skydiving the next day, first-class facilities, independent villas, living room kitchen on the first floor, large rooms with balcony on the second floor, parking is free at the door, very convenient, just a few steps to carry luggage, front desk The staff is very enthusiastic. It should be noted that the check-in time is before 8 pm. I wanted to check in later, but the telephone reception said that I must arrive before 8 pm, which is not very convenient. Otherwise, the front desk will be late for check-in.

As a motel, I am generally satisfied. The password for the door lock, door and Wi-Fi will be sent to the mobile phone when checking in, so the guest's mobile phone number is required. The self-driving car is parked in the parking space at the door of the room. The room is clean, the bedding and linens are of good quality, the shower room toilet is clean and easy to use, and the sanitation is cleaned every day. The staff is thoughtful, enthusiastic and polite. Because it is close to the highway, you will occasionally hear vehicles passing by when you sleep, but it does not affect your sleep. Two issues that need to be improved: 1. The bungalow is in a suburban area, and insects of varying sizes will crawl out of the bathroom at night, probably from the floor drain. 2. The air conditioner in the house blows directly on the bed, and the noise is rumbling. Every time it is turned on, it scares people. You will definitely not be able to sleep with the machine turned on. It doesn't matter in spring and autumn, but in Melbourne in winter and summer, air conditioning is still necessary.

Very disappointed with my stay at this venue. I was there for 3 nights and after the first night I was looking elsewhere for accommodation. There was a knocking sound coming from the ceiling all night which was similar to Indian water torture, needless to say, had hardly any sleep. I approached the front counter in the morning to ask about the noise and was told that management are aware of the issue and they've had tradesmen checking it out. Apparently it has something to do with the new heating system in the games room and there is nothing that can be done about it. I asked if I could change rooms but was told it happens in all rooms, it wouldn't make a difference. Poor form Night cap, this should have been conveyed when the booking was made. The cleaners came through twice and on both occasions left the fridge door open which let my drinks warm up to room temperature. The first time it happened I had pizza in the fridge which had to be thrown out. These people couldn't even make the bed properly, leaving the sheets screwed up in the middle of the bed and just covering it over with the doonah. Never again will I go to a Night cap venue, it's obvious they have no care for the paying customers.

Location: The hotel is situated in a very quiet area, perfect for a peaceful getaway. Nights were serene with barely any car noise. It’s about a 10-minute drive to a nearby mall with Coles, Kmart, and other essentials—super convenient. For travelers, it’s around 40 minutes from the airport, which is manageable. Cleanliness: This was a mixed bag. Upon entering, we noticed a burnt iron mark and several purple stains on the carpet. We made sure to report these to reception immediately due to the $300 AUD bond fee, to avoid being held responsible. Being close to a lake or river meant encountering mosquitoes and some large flies. We also found spiders in the bathroom, but we managed to catch and release them outdoors. Towels provided were an issue—one was dirty when we checked in, and even the replacement towel the next day had stains. However, the beds were spotless, which was a relief. Service: The front desk staff were excellent—friendly, thorough, and accommodating. They explained all the amenities, including the location of the gym and pool, and handled our late checkout request graciously. Facilities: Although I didn’t personally use the gym or pool, the in-room facilities stood out. The smart TV was a bonus, with access to YouTube, Disney+, and Prime Video, ensuring entertainment for the family. Room: The two-bedroom apartment was incredibly spacious, with two bedrooms flanking a central living room. Each bedroom had its own bathroom, complete with an exhaust fan to keep the heat out. The beds were the highlight—so soft and comfortable, providing an excellent night’s sleep. Overall: While the initial issues with bugs were unpleasant (I dislike insects), once we cleared them out, the stay became very enjoyable. The spacious layout, serene environment, and cozy beds made it a pleasant experience overall.

Very spacious room and very clean. Fantastic customer service but was not aware that we had pay $100 deposit upon checkin so just a heads up. But overall really enjoyed our stay. Highly recommend this place for short stays.