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Really enjoyed a few lunches at the hotel lately. We have a member of our family though who is Vegan and strictly dairy-free. It would be wonderful if the pub could consider some more Vegan-Friendly options on the menu as it would certainly provide us with a reason to return more often. In this day and age not everyone can eat meat or dairy. The Buddha Bowl is something healthier they offer and it was fresh and tasty. Unfortunately we ordered the Margherita Pizza on the Order At Table on mobile functionality it stated this Pizza came with Vegan cheese. We thought that was great. Of course the pizza came with regular cheese and I had to check with the staff who apologised and said that no, there was no vegan cheese on premises. They were very polite but it was disappointing that both the online menu was wrong, and that this fairly simple alternative wasn't on offer. Hopefully we see some more plant-based options on the menu in the future! The kids meals are great value.

So sad such a good hotel has gone bad. After many years of staying here . It is under new management with zero customer service. On the multiple time we have stayed here in the villa we have always had daily room service and fresh fluffy white towels & face washers. I have even written praising reviews on stays here . But we will not be returning here again. Gone are the daily room service and fluffy towels and face washers. Now it is room service on a 4th night & thin small white towels & one even had a hole in it and no face washers. The blind in the kitchen was broken the corner & had not been replaced. In the bathroom the shower head would keep falling down. The shampoo & conditioner dispenser on the wall were empty. A once full hotel was very empty too, so obviously other people have voted with there feet & wallets. When I spoke to the office attendant & asked if our room service was going to be done like the past I found her manner rude & blunt and she directed me to a cupboard where I could help myself to some fresh towels.

Having read some of the recent reviews, I was expecting to find a poorly presented hotel. Not so! It's such a pity when inexperienced reviewers feel it is their duty to nit-pick and trash a business trying to do a good job for its customers. Anyway, enough of that. We stayed at Sunnybank Star for 6 nights and found the room very spacious and comfortable. There is plenty of parking in a secure area. What impressed us was the price for a hotel located in reasonable proximity of the Brisbane CBD. We used the 150 bus just outside the hotel for our trips into town. The room was well fitted, good bathroom (yes, dated but clean). The room has 12 power outlets - a first for us with so many devices, chargers, electric toothbrush etc these days. The bed was comfortable with good lighting in the room. The ancillary equipment met all our needs. The house and reception staff were all very helpful and polite and made our stay in Brisbane a pleasant one. Well done Sunnybank Star. We'll definitely be back. Recommend!

The hotel has the potential to be good but for me, it missed the mark. I can overlook the decor as I feel this can be a personal thing. The room itself is satisfactory - the bed was a king, shower pressure was excellent, had a small fridge and ironing board. The airconditioner is good (but noisy) and there is a lot of light that comes in from the main corridor at night (tip: put a towel against the door to block the lightl). I requested a quiet room and one away from the elevator. Unfortunately I got a room next to the elevator and the room directly opposite me had music playing which I could hear from my room. Most rooms seem to look out on to the carpark/entrance. During the middle of the night (1am/2am) people would sit out the front and have a cigarette but the conversation could be heard from the room. Overall, I found it to be very noisy and disruptive to sleep (which is very important to me).Very limited food options from the hotel but if you have Uber Eats, there are lots of food place near by. Would I stay here again - not at this stage.

Couldn’t even bring myself to sleep here even 1 night, the smell of dog pee on the carpets was vile..To be completely honest I went into the bathroom and told my husband if I were to shower here I’m going to the nearest woolworths and buying bleach to bleach down the shower (soap scum and shower muck) everywhere. Still didn’t have a shower there ! And if that wasn’t to top it off we went to the kitchen to put food away the fridge was dirty. Got a plate out of the cupboard to eat and it wasn’t even cleaned properly... very disappointed (as the photos on the internet showed a clean motel room) not what we arrived too...

The location of the hotel is superior, the service staff is friendly, the environment is clean, the price is high, and there are many parking spaces! ! ! ! ! ! ! ! ! ! ! ? ? ? ? ? ? ? ? ? ? ?

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As a very frequent guest of this hotel over many years, I was disappointed to discover that the overall vibe had taken a rather sharp downturn since my last visit in October 2022. Given that I have had numerous excellent experiences in the past, however, I do not think it would be fair to speculate as to why this downturn has occurred, other than to acknowledge that it felt as though the employees were not their usual selves. Nevertheless, our stay this time was still enjoyable and a special mention must go to Raj at the front desk, who was fantastic as always. Also, we had a very pleasant encounter with Dot from housekeeping, who went out of her way to ensure that our room was serviced in time for our early return on one of the days of our stay. She was lovely and a pleasure to deal with. Employees like Raj and Dot really make this hotel what it is and I really hope that their contribution is properly appreciated by the powers at be.

Very good, convenient, the restaurant tastes good, the rooms are clean and tidy, it is recommended, it is more convenient if you drive by yourself. There is a bar at the door, and there are delicious food around.