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The motel on the whole is on the older side but did not disappoint. The rooms are spacious and clean. Kettle, toaster, crockery and cutlery supplied if you decide to bring a meal home. Beds very comfortable, although somehow the staff forgot to make one of them one day. My only issue was when people were smoking outside the rooms it wafted in under the door. If you are in the room in the corner of the corridor noise travels down the corridor. Can be quite noisy at times. Close to town centre. Would stay here again.

Well set up appartments with all the necessary things to either cook yourself o re-heat and enjoy. Comfortable, clean and tidy. Very handy to explore the Margaret River Wine region without the extra cost. Handy to shopping and restaurants for those of us who decide a holiday does not mean cooking too. Great place to stay.

First time staying at the ship inn, please be aware that they take money out of your credit card 24 hours before you arrive but they say it’s in their terms and conditions! Well it’s not on your confirmation email does not state that at all! During this pandemic I have never come across a hotel that takes your money before you arrive, we have travelled a state of W.A. for the last year when the borders are open and I believe all hotels take the payment when you arrive due to the fact if the borders get closed it’s too messy to do all the refunds. Secondly the rooms are self-contained a very nice apartments but the downfall is because it’s right next door to the pub you get the young ones about 11:30 pm to about 1:30 pm yelling fighting in the car park on a Friday Saturday night so make sure you request a room away from the car park, they should’ve put double glaze windows in and insolation in the walls I would never recommend anybody to stay here on a Friday or Saturday night. Food of the restaurant was nice and not too expensive the service well not as good as what I expected, I ordered a house red 250 mil glass I handed a $20 note over she handed me six dollars back after I realised the next day that that was a very expensive glass of house red. Check out is at 10 but they cut the internet off at 8 am ! House keeping came on the Saturday and they didn’t do a thing no making of beds, no filling up of milk, no fresh towels nothing! I think the staff need to be trained a bit they don’t seem to care about their customers when I checked in it was just like I will that’s our terms and conditions it’s not your terms and conditions it’s not written in a confirmation email we are in a pandemic everywhere do not take anything out of your credit card and to you arrive otherwise there’s a lot of credits going back into peoples accounts which can take up to months as we’ve seen with travel agents and airlines. Would I stay here again would I recommend it the answer is no even though the location was perfect they just don’t seem to have that nice friendly touch or even care it’s all about the $$$$$ I have sent off two emails on Friday to 2 different email addresses and by Sunday I still not had an answer to my emails not very good customer service, so my advice would be to think very hard about staying here.

Would have been 5 stars in all categories, but they failed to service our room on one day. The location is superb, next to Shelter Brewery and the Jetty.

The observatory guesthouse is in an absolutely fantastic location. We were able to walk to and fro the Brewery for dinner as well as the waterfront and of course the famous Busselton jetty. The price was including continental breakfast and the place was sparkling clean. There were lots of extras making a special touch. Easy checkin and checkout. Very good communication with the management.

Room 11 was not renovated & we felt let down. The lounge was placed at the end of the queen bed & trying to watch TV seated on the lounge resulted in having to turn one's head to see the screen high up on a side wall. Very poor room design in this regard. The shower recess was very dirty: mold on tiles & the drain needed a good dose of bleach. The towels we were given were tatty and worn - should have been disposed of years ago ! The outdoor area could have been cleaned from cobwebs and dirt . The outdoor tiles could have been cleaned as well. The figs all over the driveway were hazardous & this area should be swept on a regular basis. Likewise, the gazebo was unkempt and didn't entice one to sit there & relax. The front verge badly needed mowing and the community newspapers that were littering this area needed to be disposed of. This motel is in a beautiful position - within walking distance to the beach - but it appears that little is done to enhance the property and ensure that guests are appreciated and made to feel welcome. If the owners paid a little more attention to detail this place could be a winner. Would not return but hopefully the owners will take these suggestions on board and give the place the due care it deserves, along with their patrons.

Last time there I gave them the benefit of the doubt. This time however, nothing had changed, it was horrible! Three vertical blinds were missing in the suite, Air conditioner not working properly and no paperwork to show how to fix; No menu for restaurant - had to go down to reception to get them to print one off for me; no towels provided on second day, Spa Bath was unserviceable as pain in bath was flaking; mattress on the bed appeared to have collapsed on one side and made sleeping on it very uncomfortable; Had a meal in our room on the first night (Caesar Salad); this was terrible and the parmasan cheese was cheap tin cheese and hard as a brick. When we checked out we attempted to pay with cash. This they refused stating that the motel was cashless. They then charged me a surcharge for using a card. RIP OFF! They have seen the last of me. Recommend that all should avoid the Abbey Beach Resort. It is very second rate and the service and facilities are shocking.