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The staff went above and beyond to accommodate my friend and I, despite multiple changes to our staying dates. Cameron in particular was extremely welcoming and hospitable. Upon arrival the staff offered to take my friend's suitcase up to our room and when we asked, provided us with a microwave and toaster! Our room was well equipped and very clean. Although the hotel's location appears to be far from the city, we had no problem catching trains to and from the hotel. Even trains with limited stops will stop at Westmead station

Love the simplistic yet planned fresh decor of the room. Cool aircon, bright lights, comfortable beds and bedding. Bathrooms were clean and laundry was accessible and great to use. Kitchen full of the cooking essentials. Coffee machine and pods available, a small selection of welcome snacks and water. This apartment is in a brilliant location, just 6 mins drive to Westfield parramatta (an amazing shopping experience). You can access buses, trains and ferry very close-by to this street. We loved our stay. Nights were quiet and you can see Accor stadium from the building. (11 min drive)

I have nothing against Ibis, having used them many times over the years. This Ibis fits the style perfectly. Small rooms with basic amenities. The usual sign about not letting steam escape the shower. Look, they are clean, have the basics for an overnight stay are generally well maintained, although this one had a few roof leaks, but after the rain we've had, not surprised. Had the usual noise until everyone was asleep. Its multi storey, and there are no lifts, but they do have ground floor rooms. Basic breakfast offering, other meals there are a few fast food places about, or the Leagues Club across the road for something better. It's on a busy road but not much road noise, in my room, but that was at the back, so that's maybe a tip, ask for a back room. All over, ok stay, ok hotel.

The room is very comfortable and clean. The kitchen is fully equipped. This room type is very suitable for family travel. The hotel is close to the train station and has developed transportation. There are many restaurants and bars nearby, and you can reach shopping malls, stations, restaurants, etc. within walking distance. It is highly recommended.

Please note the date of this review. The current owners have only been there six months, and they are pleasant and very helpful. Although the information is there, it is not immediately clear that parking is very, very limited and needs to be pre-booked. There is an arrangement with the local Westfield, which left me - an elderly solo female traveller - slogging uphill to return to the hotel on the day before garbage pickup. Very smelly and unpleasant. (Returning downhill after garbage pickup not such a problem!) Room was elegant and spotless. But also unclear from the webpage is that there is no evening meal service, only basic breakfast - with a very nice carrot cake - which left me eating a chocolate bar and chips for the evening meal. No, there doesn't seem to be any nearby cafe. All in all, this should be branded as a Hoilday Inn Express. And, no, a microwave oven doesn't turn a room into a suite. I suggest choosing the other Parramatta Holiday Inn. If I'd realised the problems in advance I'd have cancelled and swapped. It will be interesting to see what the new owners make of it when they've had a bit more time.

I attended a conference held in the Lennox Ballroom, and it was easiest to stay at the same hotel. Check-in and check-out was ok, a bit slow and had to wait until someone bothered to look up and see me standing there. Location is good, next to many eateries and a short (about 10-15 minute) walk to Westfield mall. The room was average, with all basic requirements. The bed and pillows were comfortable, and basic necessities were there. Points for improvement include - no full length mirror in the room (only the bathroom mirror above the sink), shower head was about an inch above my head (I'm 158cm), the shower screen was too small to stop water splashing onto the floor while showering, unusual room layout meant passing through a narrow gap between wall and corner of bed to reach the bathroom, and unvacuumed floor despite putting up the sign for room cleaning. The sofa at reception was large and useful, unfortunately had a few small rips in it. While the hotel is adequate, more attention to details might help to elevate the customer experience.

When we booked in, the Hotel took a deposit for 'authorization' but then took the same amount when we booked out. They have kept this amount of $305 for a week even though I have asked them to have it removed from my Bank account - no response. As a pensioner, I find the freezing of this amount of money very inconvenient & I'm not happy that the Hotel accounts area is too lazy to adjust. Apart from a dirty room that needs renovating, this really topped off the adverse experience of the whole night.

Great Location - lovely sized apartment's - comfortable bed The only downside which is no fault of this establishment is there is several construction sites happening around the building - and it is very noisy

Great for concerts I stayed here for kiss and it was only a $20 Uber ride (don’t take a taxi!) rooms were big but a-few complaints: Slamming doors kept waking me up Couldn’t mirror my phone to the tv like most hotels I’ve stayed at the tv is ancient not a smart tv so I had to watch my iPad Bed was two singles put together No radio so I didn’t know the time at night or tissues it’s the small touches like that that matter But I’d stay again for a concert much quicker to get home

I visit about once a month, and have been doing so for a long time. The staff are very welcoming and go out of their way to organise my booking in my preferred room. The suite is excellent. Always impeccably clean, and perfect for my requirements. The hotel is within easy walking distance to Parramatta’s CBD and restaurants. I intend to return each time my business takes me to Parramatta