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Reception here is great. We arrived into Toowoomba and caught up with family before checking in. I didn't realise reception closed at 7pm. I received a call asking whta time I was expected and the receptionist explained that as the office closed at 7pm she would organise for our keys to be left in the night safe. That was really great customer service and we appreciated it. Potters, from the website, looks rather up market, but for us the room was dark and cramped. The bed was super comfortable (better than our bed at home) but the pillows were huge and lumpy. The nice thing about the room was that it had a sliding door that opened to a rather unwelcoming outside area. It was nice to be able to get cool, fresh air into the room though. At night the room was really dark and quiet despite having the sliding door and curtains open (there is a fly wire screen door too). We hadn't factored in that the hotel is right beside a child care centre, that during the week (and to a lesser extent Saturday morning) is quite noisy due to the playing children. This noise starts at around 7.30pm and gets louder and louder until around 9am when the children must go inside to play. It's a happy sound but maybe annoying if you wanted to sleep in. Mind you, if we had had the sliding door shut, most of that noise would be blocked. You can get breakfast here, which I have heard good reports about, but the service finishes at 9.30am so look sharp! This is an okay place to stay, but with no real character. We stayed in a ”deluxe king room”. It wasn't especially deluxe but the bed was a king sized one. I liked how quiet and dark the rooms were at night time, but I will probably look elsewhere for our next stay.

Stayed 2 nights on apartment 1. The room had a queen and single bed. It was quite a large room with a desk, sofa, tv and closet. The bathroom was large but because it was made for disabled guests, the shower was just a curtain and a drain. It flooded easily which made rest of the bathroom wet. That aside, the rest of the room was good. Located just 5 mins from cafes, restaurants and grand central shopping mall.

We booked online for four rooms as we were up from Melbourne for a wedding. We thought we just booked a budget room but wow were we impressed. Clean, modern rooms fully equipped with cooking station. Pool and billiards all in the recreation area. Perfect for what we needed and great location to town also. Would definitely stay here again