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No complaints about the room, in fact they are quite nice. well appointed and clean. Had dinner in the ”Orangerie” and decided to choose a ”traditional” Flemish Vol au Vent aka Chicken Fricasee with salad and fries. It tasted like cream of chicken from a can poured over a biscuit. Was salty, pasty, chewy chicken, and some little balls of something that i couldnt tell. Simply really bad. I ate about 1/3rd and was done. I asked for ketchup an mayo for the fries and got 1 packet each. I told the waiter(s) that it wasnt good and one waiter had the gall to tell me I was the FIRST EVER to say such a thing. Then when i received the bill i saw there was a 1 eu charge each for the ketchup and mayo. SERIOUSLY?? They did nothing to adjust the meal and assured me it was standard practice to charge. ( they were going to remove the ketchup and mayo but one of the waiters was so adamant about my taste and the charge I told him, no.. keep it on. For sure i will not eat here again and I can only hope that the included breakfast will be ok. again. rooms are fine, but the food, an insult to the chicken who made up the dish. To the chef.. go on line and look at some pictures and tell me that it resembles what you served.

The rooms were spacious, spotless and hadcomfortable beds with beautiful cotton linens. There were lots of towels in the bathroom as well as toiletries for convenience. The room was cleaned daily. The little 'welcome package ' of wine, chocolate, tea, coffee and water were a lovely detail. Breakfast buffet had everything on offer you could want. Its within walking distance of bars, restaurants, bus and train stops. The staff were a credit to this hotel, they were friendly and extremely helpful, and had very good English which was very useful for us. Without any hesitation I'll be back now I've finally found a 'home away from home in Turnhout.

Well located in the centre of town, let down by shockingly poor staff (of whom there are too few). Check in was initially OK, but there was a problem with the plumbing in the room so a new room was requested - no apology, just a slightly grumpy offer of a replacement. The key to the new room didn't work. so yet another trip to reception (and yet another wait behind other guests checking in). Again, no explanation, no apology, just a rather slowly produced new key. New key a to a DOWNGRADED room - from a double to a twin. Later - but only around 21:00 - my colleagues and I returned from dinner (they don't provide evening meals) to find the entire reception/bar/breakfast floor completely deserted. Not a living sole anywhere. We wating, then we rang the bell, waiting a little longer, rang the bell again. Eventually, having explored the entire floor including the kitchens, I rang the number at reception - which necessitated an expensive call from my non-Belgian mobile. Nothing - just a recorded message and music-on-hold. Having tried that a second time, we just helped ourselves behind the bar and left a note of what we drank. As we were finishing our drinks, a receptionist finally turned up and just told us there had been an emergency so she had to leave - said we should have just waited for her. Again no apology. Although we have a corporate rate, there's no way I would stay again.