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The hotel has great location, that’s the only plus. First of all the lady that checked us in had no clue how to create an invoice, that’s quite important for a business trip. After it took us 10-15 minutes to check (after some travelling that counts for more time taken from your life) we went to the rooms they had prepared for us. They were small and cozy, but.. The mattress was old and uneven, the mini bar was unplugged from electricity (a few months ago, judging by the smell inside) although there were two bottles of water and three old bottles of juice, so it’s not a big deal. The walls are thin, you could hear the phone notification ringing from the room next door, so “bye, privacy, my old friend”. The bathroom wasn’t really cleaned in quite some time, there was no “sanitized” sign, the shower was leaking, the towels smelled like they may have been washed.. once.. some time ago.. There was no hairdryer in the room, when we got one from the reception there was only one place in the room to plug it, next to the tv AND the refrigerator, which means you can choose the one you need most and use it (this includes charging your phone, laptop etc. ONE place to plug electronics in the DOUBLE room). The phone that could help you reach the reception desk, without going a few floors up and down wasn’t working either, but that’s like a free gym card included, isn’t it? I understand Pleven is not a huge city, but this place should stand up to the standards of a FOUR STAR HOTEL IN THE CITY CENTRE.