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very upset that my food took way too long to be made. ordered a pasta dish with specific pasta request, at almost thirty minutes of waiting, then the waiter came out telling me they ran out of the pasta i requested. and i waited AGAIN, my food was the last to arrive. very upset. how could the kitchen team hasn’t noticed right away that they ran out of ingredients the second service team told them the orders? furthermore, i didn’t receive any apology concerning about my food. i was told that it was coming in “5/10 minutes”, but nope. didnt arrive as promised. first & last experience at this restaurant. not coming back. imagine, me and my friends were the only customers at the time. how will it be like with several tables? nightmare

The hotel is in a good location, 10 minutes walk to JELUDONG Park and 20 minutes to the beach and fish market. Supporting swimming pool. Drive to the airport for 20 minutes. The hotel offers a free airport shuttle service.

We stayed at The Empire overnight in transit to Australia. The buildings alone are incredibly impressive as are the grounds, facilities ( restaurants, cinema, 24 hour cafe) and the amazing pool. The staff are super friendly, efficient and keen to help in any way. Our room was spacious with a great ocean view and the bed was wonderful. We used bikes to explore the property, visited the in house cinema and spent a lazy afternoon by the pool using the kayaks and SUP boards. The grounds are streaming with bird life. We saw sea eagles, kingfishers, parrots and more. We ate in the Pantai restaurant which offered good food at reasonable prices. The downside for us was the buffet breakfast which had a wide selection of food but some of the offerings such as roti, dim sum and curries were already cold and unappetising by 8.00am. Breakfast and airport transit are not included in the room rate so these extras add up making this an expensive option. There are many private beaches on the property but we were told swimming is at your own risk due to the small risk of crocodiles. Overall it was a real experience to stay here!

У нас не было выбора, потому что в связи с каникулами все другие отели были забиты. Хочу сразу сказать, что персонал очень старался, но из этого барака нельзя выжать больше, чем есть. Номера очень маленькие, я смотрел даже люксы, но и там места немного. Пришлось согласиться с двумя соединяющимися комнатами. Лифта нет, есть шикарная лестница, словно принесенная из отеля получше. В коридорах жара, потому что кондиционеры выключены в целях экономии. В комнатах кондиционеры пришлось гонять весь день, чтобы они хоть как-то охладили воздух, еле живые. Но это еще ерунда. Самое ужасное - это кровати! Они настолько твердые, как если бы вы лежали просто на фанере. Жена хотела сбежать обратно домой уже после первой же ночи в отеле, но я уговорил ее поменяться кроватями, что, впрочем, мало помогло. В санузле одной комнаты не было горячей воды, а во второй лейка душа была повреждена и брызгала во все стороны. Сотрудник отеля позвонил ночью и предупредил, что мы забыли выключить свет в машине, я вышел и выключил, спасибо ему, иначе бы утром не завел. Парковка была все время забита, и менеджер отеля поставил нашу машину на ВИП место прямо перед входом. Повторюсь - персонал великолепный, добрые и отзывчивые люди, но сам отель очень устал. Найдите другое место, если возможно, за эту цену обычно большой выбор.

Stayed for 1 night in early May 2019. Overall just an Ok hotel but you are getting what you paid for. Unfortunately during my stay the hotel's wifi wasn't working and it made it a horrible experience as I was on a business trip. Imagine being on a business trip overseas with no interest. Subsequently I had to use my phones 4G that costed me so much that I could have stayed in a better hotel for that money. Cleanliness is ok but since the building is too old so you that ”moldy smell”. They extended my checknout time till 4 as I had a late evening flight and it was the biggest plus with the hotel. I .right stay again until I find another hotel with similar rates and better services

I stay in this hotel right now when i am writing this review. I was aboard on long flight from jeddah saudi arabia and the travel agent pick this hotel for short stay. The hotel is close to the aiport, i stay in twin bed room and i feel calming when entering t he room. Even the lobby is not too big, but the room is spacy, clean, with minimalist design but still cozy as well. The bathroom also spacious and modern. The electricity socket is for international usage ,(this is very important to me because i forgot my converter). The wifi router also in the room so you dont need to worrying about internet connection. They also having groceries in the same building, very convenient. At first i was underestimate this hotel because the lobby is just small like commonly budget hotel, but the room is satisfying me very much . Definitely will come back here when i have chance to visiting brunai.

Located near to many restaurants and attached to Ayamku Restaurant. Room is clean and nice but the water heater not hot enough. Overall, great stay.

Great location with many shopping and eating places within walking distance. Decent selection of local food at the buffet breakfast. Rooms were spacious and clean. Our family of 5 was fortunate to have a complimentary upgrade of one of our rooms to a suite in order to have interconnecting rooms. However, condition of the rooms were quite aged and the aircon temperature cannot be adjusted which made it very cold most of the time. In-room Wi-Fi definitely needs improvement as you have to pull a chair and sit near the room door for a decent signal strength. Overall still a reasonable place to stay.

Very small room but comes with an attached bathroom which is the same size as an airplane bathroom :p No hot water until we asked for it and then they came to fix it.. But location is really good.. make sure to visit the gadong night market!

Good location with the biggest mall connected. Room is big with Brunei traditional style decor. The only thing I would complain is the network is not fast enough that I had to buy some mobile date to be able to work online.