Search Best Hotels in Champlain

I reserved a King Bed Drive Up Room (at a traditional style Comfort Inn). This was not the type of room I was given. Upon asking about it, told no more rooms. I went online and they had more listed. Once again the front desk agent refused to do anything. After multiple times of insisting that he call the manager, I was told just make a complaint. After refusing the move from the front desk, the manager was called and the front desk agent was told that I was in the right and was given the wrong room. The room itself was fine, however, was missing tiles by the bath tub and for a hotel having just been renovated there was also multiple holes from where they tried to install the towel rack. Given the customer service that I received from the front desk, I will not be staying at this location again. As a platinum Choice Hotels member, I was shocked by the service that I received. I do not recommend staying here.

I had a nice stay in this hotel. The staff are nice and they can speak english. The room is sparkling clean and the bed is so nice. The restaurant in the jotels offers delicious food in buffet and affordable price. The hotel is also located in the heart of the downtown so you can visit their tourist attraction in trois rivière easily.

My husband and I spent 2 nights last weekend at the Hotel Oui Go. The location was great and except for some noisy guests (more about that below) we thought the hotel was great. We checked out Sunday morning. We were on the road headed to Montreal when the hotel called us. They claimed that we had left soiled towels in the bathroom which were uncleanable and would have to be replaced. They were adding $17 to our bill. They were actually quite insulting to us. I am a 62 year old retired professional. Several years ago I had a surgery to remove a cancerous growth from my face. I use a tinted moisturizer to hide the scar. I used Clarins BB cream last weekend. It is an oil free product. I noticed there were traces of the BB cream on a towel but I thought nothing of it: I use this product at home and have never had a problem cleaning the towels. Surely the hotel has a commercial cleaning facility? My husband and I have travelled the world. We have NEVER had an experience like this. We told the guy on the car phone that this was a first, and that we had intended to come back to the hotel in May but that we would be changing our minds and did not want to come back. He didn't care just kept repeating that our towels were dirty. Seriously, we have never had an experience like this anywhere. In addition, I will add that the room was cold (we didn't complain about this because the outside temperature was frigid) and there was a LOT of noise on Saturday night from other guests -- doors banging, people running in the hall, some woman in the room next door moaning (goodness the walls must be thin). We didn't complain as (because of COVID) there was nobody manning the front desk so there was nobody to complain to. But they complained about an oil free product on a towel before they even tried to clean it? We won't be coming back...

This was a great hotel and central to main road with restaurants and shops. We stayed here for a conference. The conference area is attached to the hotel, but is not IN the hotel. It was a seamless indoor walk to the conference rooms. The rooms themselves were comfortable and clean.

We comfortable room. Freshly renovated to modern day style. Very peaceful. We had room 27 which included a nice tv (not many channels and did not accept chromecast). Very happy with the instructions at reception. But I was not very happy on providing a piece of ID for both of us (something I sometimes forget, just so he can write both of our names down)...