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First the good, the setting, grounds, landscaping, etc are amazing. The staff are super friendly, accommodating and helpful. Not so good, had a room in the ecolodge - nice but getting a little rough and showing age. Same as common areas. While service was great, the Food was mediocre at best. Overall very expensive for what you get .

I’m very sorry to report that we have had the most disappointing stay at the Lofts du Village. We had just spent a lovely day at the spa in the package deal we booked for $400. I informed guest services when I made the reservation back in mid-December that we would be arriving to check in probably closer to 10pm, and was informed that late check in information would be sent to me. My phone was in my locker all day at the spa and when we were getting ready to leave, I had two missed calls, one voice mail and one email with late check in details. Had I known that we would have to walk a block and a half, late at night, in the cold to get our key card from a box on the front step of a store; I would have made arrangements to have an earlier check in but the late-check in instructions weren’t sent to me until the evening of. And by the time I read the email and checked my voicemail, reception was already closed (after 8pm). We had spent the day relaxing, getting massages, and we were beyond excited to end our vacation day with a luxurious evening at your hotel, even though we had to do a bit of exercise, we were happy that it was very mild for February. We arrived to our room (room 101) and we had been there not even 15 minutes and we were already incredibly disappointed and disheartened. Upon arriving, we were met with a wall of hot, humid air in the room. The heater was set to 25 degrees Celsius and the bathroom floors were set to 31.5. It was beyond sweltering and after having just worked up a sweat going to get our room key, the heat wave was not only unexpected, but unwelcome. We took our jackets, hats and scarves off, turned off the heat and frantically opened the windows. After that annoying chaos, we went to sit on the couch to relax and are met with a disgusting display of what can only be described as ”suspicious stains” all over the couch. Exasperated and disheartened, we go to sit on the bed to cozy up only to be met with the most firm, and uncomfortable mattress either of us have ever experienced. After reading some of the lower reviews on google, this isn't a one-off or unique problem. I can certainly understand that you commissioned a high end company to provide you with top of the line mattresses, but this bed is exceptionally firm. I can also understand that people have different preferences for bed firmness or softness, but any hotel I have ever stayed at, whether it is a two star motel, grand Hyatt, or five star luxury hotel, most hotel beds will be a comfortable combination of firm and soft in an attempt to please a majority of guests. This was the hardest bed I have ever had the misfortune of laying my body on. We were of half a mind to go home. This is not the experience we paid $200 for. Unsure of what to do, we walked down to the Chelsea Pub which was already in the midst of closing but they allowed us to enter and listened to our experience and agreed that this was not acceptable. Max, the manager of the C